Crash after El Capitan install

We installed El Capitan this past Friday. Sunday morning, Proclaim crashed repeatedly during the pre-service section as well as other times. It was a nightmare. We've never had an issue like this.

Is there a known issue for this? If so, when can we expect an update?

Thanks -

Rob

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Glenn Gervais (Faithlife)

Rob, can you post a Proclaim.log from a crash, this log is overwritten each time you restart Proclaim, so grab it before you restart.

Instructions for finding and posting the log can be found here: http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

I forgot to add that sometimes Apple saves a diagnostic crash report for each crash. These are located in ~/Library/Logs/DiagnosticReports

Look for any (I'll take all of them) that have the naming Proclaim_[date-time]_[computername].crash

Glenn

Restoring Hope Church

https://community.logos.com/discussion/comment/775311#Comment_775311

Hi Glenn -

Here is the log file.

Thanks!

Rob

Proclaim.log

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/775366#Comment_775366

Thanks Rob!

It appears to be crashing deep in the Apple CoreImage code, but based on your log, I was able to load your "Anniversary" presentation and think it (this log) is crashing with the Ripple transition in the "Silence mobile (2)" service item in your pre-service loop, Is this where you are crashing?

We are continuing to look into it, but I am very curious if you changed to a simple fade or no transition, does it crash?

I'll follow up again as we find more information.

Thanks

Glenn

Restoring Hope Church

https://community.logos.com/discussion/comment/775422#Comment_775422

Yes, it was crashing so badly Sunday evening before our Anniversary service that I downloaded a new copy from the website in an attempt to get us up and running. Then, I removed ALL transition animations. That helped get us through the service. But it was still a bit flaky.

It crashed very unpredictably. Even when I advanced it into the service portion.

Thanks for yout time and help!!!

Rob