Proclaim: white screen at beginning of video files

Hi! Sometimes, when I upload a video into a proclaim presentation, it's "resting screen" is white...most of my videos tend to start with a black screen, so it creates this jarring wash of white before I play the video. I simply want to change the video slide "resting" screen to black instead of white. it does this randomly...sometimes it's black, sometimes it's white. I never know what I'm gonna get. hah.

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Scott Alexander

Hi! Sometimes, when I upload a video into a proclaim presentation, it's "resting screen" is white...most of my videos tend to start with a black screen, so it creates this jarring wash of white before I play the video. I simply want to change the video slide "resting" screen to black instead of white. it does this randomly...sometimes it's black, sometimes it's white. I never know what I'm gonna get. hah.

Can you provide an example presentation with a video that reproduces the white flash for us to check out? A presentation name will suffice.

Jordan Sjodin

Hmm, that's weird. What OS are you on? Are you on a Mac?

Jered McKenna

https://community.logos.com/discussion/comment/778452#Comment_778452

My presentation name is "orphan care SS class" You can see the white "resting screen" in my screen shot. I did not upload the videos to the server, but you can still see what I'm talking about by this screen shot alone.

I have experienced this issue on Windows 7, WIndows 8, and Windows 10 operating systems.