Not able to add ANY powerpoint sli

Hi,

I am trying to add a powerpoint to proclaim and it seem like I am unable to do ANY powerpoint I can find. I am trying to add the powerpoint to the forum but it is not working.

Powerpoint is set for 16:9, but all proclaim does is send me to the opened powerpoint and says "an unexpected error occurred while importing the specified"

Any suggestions?

Nathan Riley

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Nick Ericson (Proclaim)

Are you adding the PowerPoint as images? If so a workaround it so open PowerPoint and export the images using PowerPoint then import them into Proclaim.

Here are instructions:

http://support.proclaimonline.com/hc/en-us/articles/206296245-Why-doesn-t-my-PowerPoint-presentation-import-properly-

Scott Alexander

If you supply a sample Power Point file that's not working for you we can try to reproduce in house and see what the issue is.

Peter June

https://community.logos.com/discussion/comment/776607#Comment_776607

We've fixed this issue in the most recent update (1.31.0.0811). Our apologies for the inconvenience.

Nathan Riley

https://community.logos.com/discussion/comment/776948#Comment_776948

Thank you! Seems to be working GREAT!

Rick Blankenship

https://community.logos.com/discussion/comment/776948#Comment_776948

I am trying to add a powerpoint to my Service section, but keep getting an error message. I even tried saving the ppt from .pptx to .ppt -- no luck, it still causes an error. I currently have the latest update (1.31.0.0811). I have reviewed the other suggestions (adding the ppt as an image file, and that works, but I would like to be able to simply add the ppt.

Thanks!

Scott Alexander

https://community.logos.com/discussion/comment/778491#Comment_778491

I am trying to add a powerpoint to my Service section, but keep getting an error message. I even tried saving the ppt from .pptx to .ppt -- no luck, it still causes an error. I currently have the latest update (1.31.0.0811). I have reviewed the other suggestions (adding the ppt as an image file, and that works, but I would like to be able to simply add the ppt.

Thanks!

Rick, if you could post your PowerPoint file here we could try it out and diagnose further.

Rick Blankenship

https://community.logos.com/discussion/comment/778495#Comment_778495

Here you go. Thanks for looking into this for me.0511.5776b_Noach.pptx

Scott Alexander

https://community.logos.com/discussion/comment/778500#Comment_778500

Here you go. Thanks for looking into this for me.0511.5776b_Noach.pptx

Just tried and I was able to import the presentation without issue. It is quite a lot of slides, a bit over 100. Are you on Windows or Mac? Are you choosing "Convert to images"?

Rick Blankenship

https://community.logos.com/discussion/comment/778537#Comment_778537

I am using Mac.

When I go to Add Item, I am choosing Import from Keynote/Powerpoint. Once I select that, I get the following screen. it does not match your screen shot.

Yes, these are teachings (versus sermons), so there is a lot to cover. I am usually closer to 200 slides, but I chose this teaching since it was "smaller."

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/778549#Comment_778549

Rick-

In the same location as our Proclaim.log file is a PowerPointExporter.log file, Can you post both the Proclaim.log and PowerPointExporter.log files after a failed import?

Instructions for finding and posting these can be found here: http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

Thanks

Glenn

Rick Blankenship

https://community.logos.com/discussion/comment/778583#Comment_778583

Here are the logs you requested. Plus, I added the error log that popped up when I tried adding ppt to Proclaim (this is the pop-up asking if I want to submit the error to Mac).

4555.Proclaim.log

5226.PowerPointExporter.log

5611.ProclaimError.docx

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/778622#Comment_778622

Thanks Rick-

It appears to be a memory issue and I am continuing to look into a fix but not sure when we will get a resolution (we use a third party dll to do this importing work and they may already have a fix, but I'm running into other issues with newer code from them - still investigating...)

You do have some options though.

1. Split your larger powerpoints into smaller files - (I was able to get up to about 50 with your presentation, but your log stopped at 18 slides).

2. Import on a Windows computer running Proclaim - the images will sync to your presentation and available to all your installations of Proclaim

3. Use PowerPoint to export each slide as an image (this is actually all we do during the import) and add these images as an Image Slideshow service item - http://support.proclaimonline.com/hc/en-us/articles/206296245-Why-doesn-t-my-PowerPoint-presentation-import-properly-

I think solution #3 will be the best for you right now, I don't have a timeline for a working solution, but will update this thread with more information when I find out what I can do to fix.

Thanks for your help and patience

Glenn

Rick Blankenship

https://community.logos.com/discussion/comment/778676#Comment_778676

I am able to add an Image Slideshow without problems. Since that is all the Import is doing, I can manage that myself.

Thanks for looking into the issue!

Blessings & Shalom!