"Problem with Vyrso Checkout System" in UK

Yvie Bacon
Yvie Bacon Member Posts: 8 ✭✭
edited November 20 in Resources Forum

Hi - I'm from the UK and for the last 4 days I have not been able to purchase any books from Vyrso - as each time I try (about 8 times so far) I just get the message "There is a problem in our checkout system. We are working to fix it now."

I have been able to "purchase" free books (many thanks for this) - but haven't been able to buy any. I'm just checking if you know if this will be fixed in the next few days - as I'm hoping not to miss out on some current/Black Friday deals.

Best wishes, Yvie

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  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,514

    Have you tried a different browser? Which one are you using? What OS? Have you tried a different internet connection? Different computer/device?

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  • Yvie Bacon
    Yvie Bacon Member Posts: 8 ✭✭
    https://community.logos.com/discussion/comment/784324#Comment_784324

    Hi alabama24 – thank you so much for your quick reply.  I had been using Windows 10 with the Google Chrome browser.  After your reply, I then tried using the Microsoft Edge browser – and have been able to buy the books I wanted – except for one (Jane Hamon’s Dreams and Visions - which still comes up with the “Checkout Problem” message – so there may just be a problem with that book) – It therefore looks like my issue has basically been solved – so again, thank you so very much for your help, it is much appreciated. Best wishes and blessings to you, Yvie xx

  • Ted Hans
    Ted Hans MVP Posts: 3,172

    Yvie,

    I think the problem is you have a book included in your cart that are not sold to UK customers. Try the purchase individually, you will find you can purchase some and not others.

    Hope this helps? 

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  • Ted Hans
    Ted Hans MVP Posts: 3,172
    https://community.logos.com/discussion/comment/784340#Comment_784340

    Yvie Bacon said:

    (Jane Hamon’s Dreams and Visions - which still comes up with the “Checkout Problem” message – so there may just be a problem with that book)

    I live in the Uk and i can confirm i cannot purchase either. Not available to UK customer.

    Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

  • Yvie Bacon
    Yvie Bacon Member Posts: 8 ✭✭
    https://community.logos.com/discussion/comment/784343#Comment_784343

    Thanks Ted for looking into this for me - that's a shame I can't buy it at the moment - but thanks again for letting me know. Yxx

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