Updating during Presentation

This morning during a presentation in worship, Proclaim apparently began to download and attempt an update to the app (on a windows computer) during the presentation. This would be a problem at any time, but it was made worse by the fact that we were using the iPhone app to control the presentation at this time which made it difficult to understand what was happening. If someone had been at the computer when this took place they might have been able to stop the attempted update, but this was not possible. Is there someway to prevent Proclaim from attempting to update itself in the midst of a presentation?

Hank

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Peter June

Hi, Hank, and welcome to the forums. The last update we shipped was six days ago Monday. Additionally, Proclaim should never update without prompting you first. If you could provide us with a copy of your log files we can examine what caused this to happen.

Hank Anderson

https://community.logos.com/discussion/comment/797140#Comment_797140

I assume you mean the log files from the computer on which this happened? If this is the case, I will get them the next day I am back at church, which will be Tuesday. Do I post them here or email them directly to support? If the latter, is there a specific email address I should use. Thank you for your assistance.

Scott Alexander

This morning during a presentation in worship, Proclaim apparently began to download and attempt an update to the app (on a windows computer) during the presentation.

If an update is available at startup Proclaim will prompt you to install the update. If you choose to "skip" Proclaim will still download the update in the background but will not use the new version until you restart. You should not be able to tell if Proclaim is downloading an update in the background. Your original post makes it sound like you received a prompt related to an update during the presentation? What did this prompt look like?

Peter June

https://community.logos.com/discussion/comment/797198#Comment_797198

I assume you mean the log files from the computer on which this happened? If this is the case, I will get them the next day I am back at church, which will be Tuesday. Do I post them here or email them directly to support? If the latter, is there a specific email address I should use. Thank you for your assistance.

Yes, please obtain the logs from the computer on which this happened. You can post them directly to the forums

Hank Anderson

https://community.logos.com/discussion/comment/797287#Comment_797287

Thank you for the response. The computer we use for Sunday mornings often goes several days without being turned on since it is in a different part of the building. I was the one who started it up on Sunday morning and saw no notification of an update. As I mentioned, part way through the early service the screen dimmed and Proclaim stopped advancing. After a couple of minutes, the screen brightened and Proclaim began working again. Unfortunately, this happened when we were controlling the presentation with the iPhone remote app. As a result, we could not see what message might have shown at the time the problem happened. When I got back to the computer after the service there was a white message box with, I believe, blue letters that said something to the effect of "Proclaim was unable to complete a download" (could have been unable to complete an update). The message box was over the Proclaim screen. From then thru the rest of the morning, it operated fine.

When I came in this morning to download the log files, Proclaim did prompt me for an update but I believe you released another one yesterday (Monday). It is certainly possible that another program prompt caused the problem, but there was no other messages or indications that anything else was a problem. Anyway, I would appreciate your going through the attached log files.

Hank

2313.Proclaim Logs.zip