Note editing on app
Hi
I have an issue that I can take a note but if I make a mistake typing and try to delete it will not let me delete the txt on a note or if I go into old notes I can't delete txt within the note.
Anyone experience this?
Version 4.6.5 build 453
Comments
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What device and software keyboard are you using? If you long press a word in the note edit window does the word get selected?
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Hi Kevin
Samsung s5. Yes I can select a word then delete.
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Hi Kevin
Samsung s5. Yes I can select a word then delete.
Okay, so does that help you edit the note?
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it does but if you are taking notes and need to backspace quickly to correct or change a word it does not work therefore you have to highlight the word and delete it even if it was a spelling mistake ie mistakr you would delete the r and replace with e but highlighting the whole word takes more time. Strange it does not work as its simple txt edit it used to work fine
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This sounds like it might be a Samsung S5 specific issue with it's built-in keyboard. Please enter a note and hit backspace (to replicate the problem), and then open the Help menu and tap Report a Problem so we can take a look at your device logs.
As a workaround you can install the Google Keyboard from https://play.google.com/store/apps/details?id=com.google.android.inputmethod.latin and use it instead.
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The Android developer I just spoke with asks you to follow these instructions to help understand the problem with your current keyboard:
- Open the reading view
- Long-press on a word and select "Note"
- Type "Hello there"
- Press backspace once.
- Click Cancel
- Open Help and tap Report a Problem (then send us the email with a reference to this thread).
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This works on the reading view option to add a note and I can delete the word I have finished so that's fine. It's when I go to documents and edit or create a note in there that I have the issue.
I have added the support report and referenced this note.
Thanks
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Hey Kevin
I have done this can you check up on a reply?
Thanks
Darren
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Somewhere along the line your report got misplaced (I apologize), could you please resend it?
Also, have you tried installing the Google Keyboard to see if it resolves the issue?
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Hi Kevin
Yes the Google keyboard works fine thanks
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