Passage Guide issue on Verbum 5.1.1 and iOS 9.2.1

Is anyone else seeing this issue? Since updating to 5.1.1, when I do a passage guide, I end up with a blank white page. I am online. Other functions seem to work fine. Any thoughts? I have an iPad Air 2.

Edit: this is weird! I only see the white screen when I enter Luke 5:1-11. I entered John 1:1-18, and then Luke 5:5-18, and both worked!

More weirdness. Luke 5:1-10 works. Luke 5:1-12 doesn't.

Find more posts tagged with

Mobile App

Comments

Kenneth Neighoff

The ones that don't work for you, work for me.

Dan Francis

Is anyone else seeing this issue? Since updating to 5.1.1, when I do a passage guide, I end up with a blank white page. I am online. Other functions seem to work fine. Any thoughts? I have an iPad Air 2.

Edit: this is weird! I only see the white screen when I enter Luke 5:1-11. I entered John 1:1-18, and then Luke 5:5-18, and both worked!

More weirdness. Luke 5:1-10 works. Luke 5:1-12 doesn't.

BEING TOTALLY UNHELPFUL...

I think it is cute that Version 5.1.1 for you does Luke 5.1-10 (5.1.1.0) but not 5:1-11 (5.1.1.1) or 5:1-12 (5.1.1.2). Almost like it is rejecting that which it is not [:D]

-Dan

PS: Unable to recreate the issue on iPAD 3rd gen iOS 9.2.1, comes up fine on my end.

Mark Nolette

https://community.logos.com/discussion/comment/801142#Comment_801142

Obviously, I can work around this as needed. But the blank screen comes up for Luke 5:1-11,12 and 13. No other passage before or after it seems to cause this glitch! It's kind of interesting to have a slightly eccentric app - not unlike its user!

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/801143#Comment_801143

All of the problem passages you mention work for me, I'm not sure what is going on. Can you post a screenshot of the error?

Mark Nolette

https://community.logos.com/discussion/comment/801188#Comment_801188

Here is the snapshot. It seems to be connected to having low light mode on. However, when I change the background to normal or sepia and re-enter the passage, the guide appears as expected. Now everything works. But, when I return to low light mode and enter the passage again, this is what I see.

Mark Nolette

https://community.logos.com/discussion/comment/801194#Comment_801194

I can duplicate the error again and again. Use low light, then enter the passage, then the blank screen. Switch to normal, enter the passage, all is good. Switch to low light, enter the passage, blank screen!

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/801196#Comment_801196

If you perform the search in Normal mode, what happens if you simply change to Low Light and Sepia (without entering the passage again)? Here's what I'm seeing: https://monosnap.com/file/gLVx6CS2NCvghlQrNwhDFPgOFGu6Oh

Mark Nolette

https://community.logos.com/discussion/comment/801199#Comment_801199

Hi, Kevin,

When I simply change modes without re-entering the passage, I can go from mode to mode with no issues, just like you on this video.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/801201#Comment_801201

I'm unable to reproduce this issue, unfortunately. The Passage Guide is web based and the blank screen you are seeing really just represents a web view; why it doesn't work in this specific case is a mystery. Could you please use "Report a Problem" under the Help menu so we can take a look at your device logs? I'm not sure that will help us though...

Mark Nolette

https://community.logos.com/discussion/comment/801256#Comment_801256

Kevin,

Thanks for looking into this. It's not a big deal, as I can work around it. I've used "Report a Problem", as you suggested, in the hope that you might find something that would show what my issue is. A strange little glitch!