Reference could not be located issue

Jan Áki Andreasen

Ever since the version 4.6.3 update, I haven't been able to use the Exegetical and Passage Guides.

All I get is error message:

"Reference could not be located issue".

It renders my most used function in Logos useless.

What should I do to solve this issuse?

Find more posts tagged with

Mobile App

Comments

JT (alabama24)

It is working for me, but I am on beta. Can you confirm that you have an internet connection when trying to perform the guide? Also, what language do you have set? I am just wondering if there is a mismatch there.

Juanita

https://community.logos.com/discussion/comment/748270#Comment_748270

Just checked all my guides. They work. FYI. On latest app.

Jan Áki Andreasen

https://community.logos.com/discussion/comment/748270#Comment_748270

I use it every day without any problems, and haven't changed any thing, except letting Logos update it self.

My Logos is English and it has constant internet connection, both wifi and cellular.

App info

version: 4.6.3071

Display driver: 2015-03-06T00:00:00Z

JT (alabama24)

https://community.logos.com/discussion/comment/748277#Comment_748277

Can you give us a screen shot of what guide (with syntax) you are trying to run?

Jan Áki Andreasen

https://community.logos.com/discussion/comment/748368#Comment_748368

The above screen shot is the only screen I get when I try to run the guides. It won't even allow me as far as to type any syntax.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/748408#Comment_748408

Jan,

Please use the "Report a Problem" item in the Help panel so we can take a look at your device logs.

Jan Áki Andreasen

https://community.logos.com/discussion/comment/748434#Comment_748434

That's already done, Kevin.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/748537#Comment_748537

I'm unable to reproduce this issue, but your logs did seem in indicate you had cancelled resource downloads. How many resources do you have downloaded locally and did you happen to cancel that process?

When you installed 4.6.3 was it a fresh install or an upgrade?

Jan Áki Andreasen

https://community.logos.com/discussion/comment/748925#Comment_748925

I have 3558 resources downloaded. I haven't cancelled any downloads, but there are a few resources that won't download; but that has never affected the use of the app.

The installation was an update through the AppStore.

Jan Áki Andreasen

https://community.logos.com/discussion/comment/748925#Comment_748925

I tried to delete and reinstall the app, and download the whole library again.

It didn't change anything - I still get same error.

I I did a new report on the error in the app.

Can any one help me?

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/749819#Comment_749819

Jan,

What language is your device set to use - English?

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/750388#Comment_750388

Jan,

I saw your Customer Service report - we need to know what language your device is set to use. Is your device set to English or something else?

Jan Áki Andreasen

https://community.logos.com/discussion/comment/751253#Comment_751253

My iPhone 6 plus is set to Danish, and my Logos is set to English.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/751268#Comment_751268

My iPhone 6 plus is set to Danish, and my Logos is set to English.

As you surmised, it appears that something in the apps changed in how Guide references are resolved and/or how they are added to the History stack, we're not yet exactly sure. The only workaround I can find at the moment is to change your iPhone to English.

I will write up a case for the dev team, sorry about the issue.

Jan Áki Andreasen

https://community.logos.com/discussion/comment/751375#Comment_751375

Hi Kevin :-)

Would you have any further information on how it's going at the dev team?

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/757370#Comment_757370

Hi Jan,

The issue hasn't yet been fixed but I'll mention it again to them.

Jonghyun Choi

https://community.logos.com/discussion/comment/757993#Comment_757993

Hi Kevin

I am Jonghyun from Korea.

I have same problem. Though, when I change to english language, It works well.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/758979#Comment_758979

Hi Jonghyun,

Thank you for reporting this. There are two issues here - one small, and one quite large.

1) Before version 4.6.3, Jan didn't see any problems using the Exegetical or Passage Guides when his iOS device was set to a Danish locale (Jan, please correct me if needed). After installing 4.6.3, Jan reported the problem. This is the first (small) issue, because Danish was formerly supported in this particular case and we should be able to fix it without much effort.

2) The second issue is supporting the Exegetical and Passage Guides in Korean (or Chinese, Japanese, etc.) - to my knowledge this has not yet been supported. We are working on adding additional language support.

Jan Áki Andreasen

https://community.logos.com/discussion/comment/759004#Comment_759004

No need for correction - you got it right, Kevin :-)
Sounds good: "fix it without much effort" - soooo, a solution is coming soon? ;-)

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/759009#Comment_759009

No need for correction - you got it right, Kevin :-)
Sounds good: "fix it without much effort" - soooo, a solution is coming soon? ;-)

Oh dear...! I discussed this one today with James and we know it used to be an issue but then was fixed - but it came back. Software seems so easy but it's really not. I might have misspoke but please know that we are very aware of this issue as more languages are being added to our apps.

Jan Áki Andreasen

https://community.logos.com/discussion/comment/759015#Comment_759015

Dear friends at Faithlife/Logos :-)

Any news on this issue?

I'm currently running version 4.6.46101, but have not seen any fix to the problem, so fare.

It's kind of painstaking, because I can't use the Passage or Exegetical Guide - and I really, really need them!

Please let me know how fare you have come in solving the issue.

Thanks for all your great work for the Lord! :-)

Yours in Christ

Jan :-)

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/764558#Comment_764558

Hi Jan,

I just asked the dev team about this issue - a case already exists but it is not yet resolved. This issue happened once before so we hope to get a fix in with the next release.

Jan Áki Andreasen

https://community.logos.com/discussion/comment/764734#Comment_764734

Thanks Kevin :-)

I'm sorry to keep on bothering your guys with this issue - please forgive me.

Jan

Stanislav Lanc

https://community.logos.com/discussion/comment/764742#Comment_764742

Hi Kevin

I am Stanislav from Czech republic.

I have same problem. Does not work Passage Guide or Exegetical Guide, both exclusively from Genesis to the book of Leviticus but not in other books.

Though, when I change to english language, It works well.

Stanislav Lanc

https://community.logos.com/discussion/comment/773199#Comment_773199

Correcting:Passage Guide does not work or Exegetical Guide only from Genesis to the book of Leviticus, but not in other books.

Pavel Kostecka

https://community.logos.com/discussion/comment/774022#Comment_774022

Exactly the same problem. iOS 9,1 set to Czech UI, Logos 5.0.1 English. Yes, this issue was there about 1 or 2 years ago.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/776085#Comment_776085

We are aware of this issue and apologize that it is not yet fixed.

Stanislav Lanc

https://community.logos.com/discussion/comment/776086#Comment_776086

Today update to 5.0.2. and the problem remains. [:'(]

Jan Áki Andreasen

https://community.logos.com/discussion/comment/776086#Comment_776086

Dear friends at Faithlife/Logos

July 10 2015 I made Faithlife aware of this problem, and since then several others from non-English countries has reported the same problem.

The problem arose with the 4.6.3071 version of Logos, and now I’m using the 5.1.30022 version, and the problem still remain.

8 months is a VERY long time to wait, taking in consideration that I/we actually pay for this function to work in the app.

I’m not trying to be offending, but my patience is tested here, dear friends.

Could you PLEASE make this a priority?

Sincerely Yours

Pastor Jan

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/807163#Comment_807163

Hi Jan,

This issue sort of dropped off the map so I'm glad you posted again. We had a couple of cases already but they hadn't been prioritized.

We believe this issue can be fixed on the server side without having to install a new version of the apps. The tentative plan is to deploy the fix sometime tomorrow, if possible.

I will report back on this thread once the deployment is complete. Thank you for being so patient and we apologize for taking so long.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/807253#Comment_807253

Jan,

We have deployed a fix that we think should solve the issue for you, Pavel and Stanislav but possibly not for Jonghyun (yet).

If possible, please try again and let us know how the Exegetical Guide, Passage, Guide, etc. are working for you.

Stanislav Lanc

https://community.logos.com/discussion/comment/807305#Comment_807305

The problem still remains. I suspect it is related to the transfer of names of biblical books into the national languages. If I'm not mistaken, previously, were the names of biblical books in English. But I'm not sure now.

Jan Áki Andreasen

https://community.logos.com/discussion/comment/807331#Comment_807331

My experience matches that of Stanislav.

The problem still remains: the Passage Guide and the Exegetical Guide keep saying: “Sorry, that reference could not be located – OK”
I see that LOGOS now display the Biblical Books in my native tongue (Danish); but I don’t think that’s the problem, because the problem was around before that change.

A few comments on the use of guides in the Logos app.

When using the Topic Guide, and you use the drop-down-menu in the upper right corner, you get the option to choose Books and Verses from the Bible.
But, that doesn’t make sense, since a Bible verse cannot be a Topic, only words can.
When using the Bible Word Study Guide, you rightly don’t get that drop-down-menu, as mentioned in the Topic Guide issue.

On the "Bible! vNext" app, 5.1.393 version, (TestFlight) the problem is there too.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/807333#Comment_807333

Jan,

We thought we had this fixed but it isn't. I personally tested it but the test platform I used seemed to be at fault and I didn't test it completely... I apologize. I later tested it more thoroughly and realized the fix wasn't there.

I won't forget about this one again until it is fixed.

Pavel Kostecka

https://community.logos.com/discussion/comment/807581#Comment_807581

As for me, the issue persists. Both, iOS and Logos are of newest version, no beta installed, UI set to Czech.

BUT, After swithching iPd UI to English for teting purposes, the issue is GONE. But, understand me, I want to use iPad in my language. This workaround is not acceptable for me.

Graham Criddle

https://community.logos.com/discussion/comment/808336#Comment_808336

Hi Pavel

As for me, the issue persists. Both, iOS and Logos are of newest version, no beta installed, UI set to Czech.

BUT, After swithching iPd UI to English for teting purposes, the issue is GONE. But, understand me, I want to use iPad in my language. This workaround is not acceptable for me.

In Kevin's post above he acknowledged that the problem is still present - so it is recognised.

Graham

Jan Áki Andreasen

https://community.logos.com/discussion/comment/807581#Comment_807581

Kevin, sometimes I find myself serching for a "Like"-button [Y] on the forum - guess Facebook is shaping my world more than I like [;)]

Thanks for taking care of this issue - God bless you, dear brother in the Lord [:D]

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/808336#Comment_808336

As for me, the issue persists. Both, iOS and Logos are of newest version, no beta installed, UI set to Czech.

BUT, After swithching iPd UI to English for teting purposes, the issue is GONE. But, understand me, I want to use iPad in my language. This workaround is not acceptable for me.

Yes, we understand this is not a practical workaround and there is already a case to resolve this issue. We're still working on it.

Pavel Kostecka

https://community.logos.com/discussion/comment/808407#Comment_808407

Thank you, Kevin. My last post was considered as a feedback that the issue persists, not a complaint. [:)]

Stanislav Lanc

https://community.logos.com/discussion/comment/808608#Comment_808608

Finally! After a long wait, and after the last update of the Logos guides works again! Thanks for solving the problem! [Y]

Stanley

Pavel Kostecka

https://community.logos.com/discussion/comment/813428#Comment_813428

Thank you! After upgrading to 5.3 everything works fine. I hope this issue never happens again.

Jan Áki Andreasen

https://community.logos.com/discussion/comment/813506#Comment_813506

Hallelujah! [Y]

With the 5.2.00014 version update, the bugs are gone! Thanks [:)]