Problem With "Go Box" and 30 Day Bible Challenge Lesson 6

In the Video 30 Day Bible Challenge - Lesson 6 https://www.logos.com/30-day-training-6 at the 1:22 mark, We see that when the instructor types in "mat 4" he gets a list of passages

Matthew 4
The Temptation of Jesus....
Jesus Begins His Ministry...

and several others.

When I do it, I only get one entry... Matthew 4.

I have the Bronze Base Package with a Feature Crossgrade.

Have I changed some setting that would prevent this from coming up? Am I missing some content? Is something wrong?

I tried to post images but could not.

Dean

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Comments

MJ. Smith

Does your highest priority Bible contain pericope headings? If not, I believe they will not show in the Go box.

Dean Stow

https://community.logos.com/discussion/comment/807767#Comment_807767

MJ,

Thank you for the quick reply.

I suppose not. I changed to the ESV (which I think has pericope headings) but still had the problem. I then exited Logos and opened it again with the same results.

Is the ESV a correct bible to use for this test? It appears to be the highest priority bible in the video based on it appearing in the first tab in the bible section after completing the go box search.

I am currently rebuilding the index (having typed "Rebuild Index" into the command box) and will see if that helps as well.

Thanks again

Dean

Dean Stow

https://community.logos.com/discussion/comment/807768#Comment_807768

Update,

The index rebuild has completed.

I have removed all bibles except for the ESV from my prioritized list under Library.

I have gone to Tools | Program Settings and clicked on Reset Defaults

Any other suggestions?

Dean

Michael C Tschetter

https://community.logos.com/discussion/comment/807774#Comment_807774

I am having the same problem - no pericope headings showing with bible entries into GO BOX

Dean Stow

https://community.logos.com/discussion/comment/808101#Comment_808101

I contacted technical support and here are the steps they had me take. This did not solve my problem and I have sent them the log files as requested.

I don't know if it is appropriate to pass this on, or if you are willing to try it on my say so; but here they are:

We’re going to rebuild a few files:

Right-click the Logos icon and select "Properties"*.
Click the "Open File Location" button.
Open the “Data” folder and the subfolder inside.
Open the “ResourcesManager” folder.
Move the “PericopeSets” folder to the desktop.
Delete the “ResourceManager.db” “ResourceManager.db-journal” files.
Open the “Resources” folder and move the “PericopeSets.lbspsd” file to the desktop.
Start Logos with logging enabled.
Logos will download the file you removed from the Resource folder, and rebuild your PericopeSets folder.Once the action indicator referenced in step 9a disappears try what you documented in your email. Send us logs if the behavior continues.
1. You can tell it is working by watching the blue circle and number that appears during certain actions in the right-hand corner next to the Layouts menu.
Once the action indicator referenced in step 9a disappears try what you documented in your email. Send us logs if the behavior continues.

Here is a link on how to get the log files.

*Windows – https://www.logos.com/support/logos5/windows/problem

I will post whatever solution I end up with here.

I am considering uninstalling and reinstalling but I have not decided to yet.

Dean

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/808105#Comment_808105

*Windows – https://www.logos.com/support/logos5/windows/problem

Logos 6 link for Windows => https://www.logos.com/support/logos6/windows/report-problem

I changed to the ESV (which I think has pericope headings) but still had the problem.

ESV has pericopes (Non-Bible Text):

Keep Smiling [:)]

GaoLu

https://community.logos.com/discussion/comment/808105#Comment_808105

I contacted technical support and here are the steps they had me take. This did not solve my problem and I have sent them the log files as requested.

I don't know if it is appropriate to pass this on, or if you are willing to try it on my say so; but here they are:

We’re going to rebuild a few files:

Right-click the Logos icon and select "Properties"*.

Click the "Open File Location" button.

Open the “Data” folder and the subfolder inside.

Open the “ResourcesManager” folder.

Move the “PericopeSets” folder to the desktop.

Delete the “ResourceManager.db” “ResourceManager.db-journal” files.

Open the “Resources” folder and move the “PericopeSets.lbspsd” file to the desktop.

Start Logos with logging enabled.

Logos will download the file you removed from the Resource folder, and rebuild your PericopeSets folder.Once the action indicator referenced in step 9a disappears try what you documented in your email. Send us logs if the behavior continues.
You can tell it is working by watching the blue circle and number that appears during certain actions in the right-hand corner next to the Layouts menu.

Once the action indicator referenced in step 9a disappears try what you documented in your email. Send us logs if the behavior continues.

Here is a link on how to get the log files.

*Windows – https://www.logos.com/support/logos5/windows/problem

I will post whatever solution I end up with here.

I am considering uninstalling and reinstalling but I have not decided to yet.

Dean

I took a chance and tried all that. A loooong time rebuilding--no success either.

However, another computer using non- beta 6.9.0044 is fine. Might be a beta issue?

Dean Stow

https://community.logos.com/discussion/comment/808153#Comment_808153

I am not using a beta version (as far as I know).

Jonathan Bradley

https://community.logos.com/discussion/comment/808178#Comment_808178

I have the same problem. If you get it resolved, can you post on here how?

Dean Stow

https://community.logos.com/discussion/comment/808230#Comment_808230

I certainly will.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/808105#Comment_808105

9. Logos will download the file you removed from the Resource folder, and rebuild your PericopeSets folder.

If file “PericopeSets.lbspsd” is not in Resources folder, suggest using Update resources command. After Pericope Sets downloading and Library catalog updating completes, try Go Box:

Keep Smiling [:)]

Dean Stow

https://community.logos.com/discussion/comment/808248#Comment_808248

WOOHOO!!

It worked!

So for those keeping score at home:

Follow steps 1-9 in the above posts

THEN (as Keep Smiling 4 Jesus suggested) enter the command "update resources" in the command box.

It worked for me.

THANK YOU everyone for your help.

Dean

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/808256#Comment_808256

THEN (as Keep Smiling 4 Jesus suggested) enter the command "update resources" in the command box.

Follow-up thread => Tip: Force Pericope Set update for Go Box & Passage Analysis

By the way, Top Bible does not need pericopes for a list to appear in Go Box.

WOOHOO!!

It worked!

Smiling [:D] too

Keep Smiling [:)]

Jonathan Bradley

https://community.logos.com/discussion/comment/808272#Comment_808272

I don't think I can follow those steps using a Mac...unless I am doing something wrong..

GaoLu

https://community.logos.com/discussion/comment/808296#Comment_808296

I am back working again. No idea why. Gave my computer a good dose of counsel, some smart rebuke and a little admonition. The next morning I cajoled, pleaded, affirmed, encouraged it and it worked!

You might try that.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/808296#Comment_808296

Edit: Pericope set issue fixed by Faithlife on Mon 7 Mar => https://community.logos.com/forums/p/123644/808545.aspx#808545

We've fixed the issue and are rolling out the fix to all affected users over the next twelve hours or so. You do not need to do anything to get the fix; it should download automatically. If anyone is still having issues at the close of business hours tomorrow (3/8) please let us know.

Keep Smiling [:)]

Sean

https://community.logos.com/discussion/comment/808101#Comment_808101

I also have this problem.

Faithlife, could you please push through a fix for this, rather than us having to do experimental surgery on our file system?

Jonathan Bradley

https://community.logos.com/discussion/comment/808319#Comment_808319

I've followed all of the steps and it's not working. I'm going to do it again.

Jonathan Bradley

https://community.logos.com/discussion/comment/808371#Comment_808371

Yep, I've done it three times. Didn't work. I emailed tech support, we will see what they say.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/808344#Comment_808344

Faithlife, could you please push through a fix for this, rather than us having to do experimental surgery on our file system?

We're currently investigating.

We do not recommend that anyone follow any of the steps listed above.

The one thing you can try is entering "update resources" into the command box; that may help resolve the problem.

Sean

https://community.logos.com/discussion/comment/808438#Comment_808438

Faithlife, could you please push through a fix for this, rather than us having to do experimental surgery on our file system?

We're currently investigating.

We do not recommend that anyone follow any of the steps listed above.

The one thing you can try is entering "update resources" into the command box; that may help resolve the problem.

Thanks Bradley; I can definitely wait for a fix.

"Update Resources" didn't work for me.

Nate Merritt (Logos)

https://community.logos.com/discussion/comment/808518#Comment_808518

We've fixed the issue and are rolling out the fix to all affected users over the next twelve hours or so. You do not need to do anything to get the fix; it should download automatically. If anyone is still having issues at the close of business hours tomorrow (3/8) please let us know.

Sean

https://community.logos.com/discussion/comment/808545#Comment_808545

I can't try updating my system for a few days, but thanks so much for attending to this so quickly.

GaoLu

https://community.logos.com/discussion/comment/808553#Comment_808553

It is working. Thanks for a prompt fix. FL is great!

Sean

https://community.logos.com/discussion/comment/808545#Comment_808545

We've fixed the issue and are rolling out the fix to all affected users over the next twelve hours or so. You do not need to do anything to get the fix; it should download automatically. If anyone is still having issues at the close of business hours tomorrow (3/8) please let us know.

It took a while for me to update my system, but I have just done so, and this issue persists; I do not have pericope headings in the "go" box of my Bibles like the ESV. Interestingly, they DO show up in the "Copy Bible Verses" tool.

Please advise.

Jonathan Bradley

https://community.logos.com/discussion/comment/813014#Comment_813014

We've fixed the issue and are rolling out the fix to all affected users over the next twelve hours or so. You do not need to do anything to get the fix; it should download automatically. If anyone is still having issues at the close of business hours tomorrow (3/8) please let us know.

It took a while for me to update my system, but I have just done so, and this issue persists; I do not have pericope headings in the "go" box of my Bibles like the ESV. Interestingly, they DO show up in the "Copy Bible Verses" tool.
Please advise.

Sean,

I don't know if you had the same mixup I did, however, what I thought was the "Go Box" is not the "Go Box" in question that required the update.

This is what I thought was the "Go Box," but it's not...

And this IS the "Go Box" that is in question:

At least, this is the understanding I came to after time on the phone with a level 2 support tech who did a remote access to my computer to try to fix the problem.

Sean

https://community.logos.com/discussion/comment/813072#Comment_813072

Ah, that is exactly it!

It would be nice, though, if it worked in the box for the Bible itself instead of having to open all of the passage guides etc.

Jonathan Bradley

https://community.logos.com/discussion/comment/813074#Comment_813074

Ah, that is exactly it!

It would be nice, though, if it worked in the box for the Bible itself instead of having to open all of the passage guides etc.

I agree 100%