Crash during passage guide - divide by zero exception

Please contact technical support, reference this thread, and have them help you collect a crash dump from your computer that they can submit to Software Development.

ravirv

✭✭

Mar 10, 2016

I know only the exception handling in oops concept.It is a new exceptions.i wanr the clear explanation.

Graham Criddle

Mar 10, 2016

Hi Ravirv - and welcome to the forums

I know only the exception handling in oops concept.It is a new exceptions.i wanr the clear explanation.

Are you experiencing this problem? If so please provide details or follow the steps Bradley outlines above.

Graham

John Moelker

✭✭

Mar 10, 2016

It now crashes all the time...it must have to do with Windows 10 latest update 2 days ago --Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3140768)

Right now... I can't use the software and I need it asap.

Graham Criddle

Mar 10, 2016

It now crashes all the time

Do you mean when you are doing things other than Passage Guides?

.it must have to do with Windows 10 latest update 2 days ago --Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3140768)

Potentially but I am using that update and am not experiencing the problems you are seeing

John Moelker

✭✭

Mar 10, 2016

One time it crashed while I was sitting there reading a text from NIV84. Another time it was when I tried to highlight a portion of text. I'm guessing it graphics related or something opposed to a problem with a particular function.

John Moelker

✭✭

Mar 10, 2016

I've created and sent the dump files myself to the tech support email address. If you could expedite the process, I'd appreciate it.

Steve Workman

Mar 10, 2016

Logos keeps crashing during a passage guide search.

Error in the crash file:

Error ID: 9563
Error detail: DivideByZeroException: Attempted to divide by zero.

This build resolves the issue you are encountering, we are not publishing this to the update channel at this time, because there is another bug we are resolving before we do.

Mac Download

Windows Download

Crash during passage guide - divide by zero exception

Comments

Quick Links