Bug: Ipad mini continues to crash every time I try to use search feature
ipad mini - 2012 with up to date software 9.2.1
Logos version 5.1.4
Logos crashes every time I search even after reinstalling three times.
Suggestions?
Using adventure and community to challenge young people to continually say "yes" to God
Comments
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Can you explain or give a screenshot of your search? What is your internet like?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Here is a screen shot. As you can see the two pull-down menus at the top are not even showing and the entire things freezes up and eventually crashes. [:(]
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Bruce Dunning said:
ipad mini - 2012 with up to date software 9.2.1
Logos version 5.1.4
Logos crashes every time I search even after reinstalling three times.
Suggestions?
What model number is your iPad Mini? We've seen an issue similar to this before with older iPad Mini's and expect it's probably a memory related issue.
Also, how long did you wait after reinstalling before attempting to use Search?
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Kevin Byford (Faithlife) said:
What model number is your iPad Mini? We've seen an issue similar to this before with older iPad Mini's and expect it's probably a memory related issue.
Thanks for responding. The model number is A1432 and yes, it is an older one (2012).
Kevin Byford (Faithlife) said:Also, how long did you wait after reinstalling before attempting to use Search?
Each time was different. The first time it was days. The next times it was minutes.
Thanks for taking time to respond Kevin.
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Bruce Dunning said:
Thanks for responding. The model number is A1432 and yes, it is an older one (2012).
Could you please send in your device logs by using "Report a Problem" under the Help menu?
I'm curious - do you have a lot of collections?
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Kevin Byford (Faithlife) said:
Could you please send in your device logs by using "Report a Problem" under the Help menu?
I'm at work now but will do so later when I get home.
Kevin Byford (Faithlife) said:I'm curious - do you have a lot of collections?
Yes.
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Bruce Dunning said:Kevin Byford (Faithlife) said:
Could you please send in your device logs by using "Report a Problem" under the Help menu?
I'm at work now but will do so later when I get home.
I am now at home and tried more than a dozen times before I could choose "Report a Problem". It crashed and crashed but I finally was able to submit a report. I'm frustrated at continually having to delete and reinstall. Any other suggestions?
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A similar 1st Gen iPad Mini issue was reported once before (https://community.logos.com/forums/t/121988.aspx) but the customer was unable to send logs for the FSB app (the one that was crashing). His solution was to purchase a new iPad Mini 4 and the problem disappeared.
This is likely a memory issue since the A1432 has 512MB of RAM. I've written up a case for the dev team but there's not an immediate workaround that I'm aware of. Before updating the app did you use iTunes to back up your device?
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Kevin Byford (Faithlife) said:
A similar 1st Gen iPad Mini issue was reported once before (https://community.logos.com/forums/t/121988.aspx) but the customer was unable to send logs for the FSB app (the one that was crashing). His solution was to purchase a new iPad Mini 4 and the problem disappeared.
Well, I really don't want to purchase a new one since this works in every other way.
Kevin Byford (Faithlife) said:This is likely a memory issue since the A1432 has 512MB of RAM. I've written up a case for the dev team but there's not an immediate workaround that I'm aware of.
Thanks for the explanation although it doesn't sound particularly promising.
Kevin Byford (Faithlife) said:Before updating the app did you use iTunes to back up your device?
Unfortunately no.
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I'll bring this up with the team tomorrow. My iPad 3 is older than your iPad Mini 1st Gen but it has twice the memory and I've never had an issue with crashes like this. We'll have to do some profiling with the app and see what can be done. Sorry about the issue.
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Kevin Byford (Faithlife) said:
I'll bring this up with the team tomorrow.
Thanks so much! I really appreciate it.
Using adventure and community to challenge young people to continually say "yes" to God
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Bruce,
If you close all of the apps on your device except for Logos, does the app work any better?
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Kevin Byford (Faithlife) said:
Bruce,
If you close all of the apps on your device except for Logos, does the app work any better?
To fully test this again I deleted the app one more time and let it index with no other apps running. Then I used it to navigate and that worked fine. Unfortunately just doing a basic Bible search caused it to crash again, just like every time. [:(]
Using adventure and community to challenge young people to continually say "yes" to God
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Bruce,
Just an update - the developer thinks the issue is related to having a lot of resource collections, he's still debugging it.
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Thanks Kevin. I really appreciate your continual communication and work on this. Much appreciated!
Using adventure and community to challenge young people to continually say "yes" to God
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Bruce Dunning said:
Thanks Kevin. I really appreciate your continual communication and work on this. Much appreciated!
We believe this is fixed in internal builds. The crash had to do with having hundreds of collections and the search code wasn't handling it very well. It should be available in the 5.2 beta and stable releases (we hope to have a beta ready sometime next week).
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Kevin Byford (Faithlife) said:
We believe this is fixed in internal builds. The crash had to do with having hundreds of collections and the search code wasn't handling it very well. It should be available in the 5.2 beta and stable releases (we hope to have a beta ready sometime next week).
You and your team rock! Please pass on my deepest appreciation for all your work!
Using adventure and community to challenge young people to continually say "yes" to God
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Bruce,
We've shipped a 5.2 beta app to TestFlight. You are welcome to join the beta to try it out to see if it resolves the issue. Please send me an email at kevin dot byford at faithlife dot com to get you started.
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Kevin Byford (Faithlife) said:
Bruce,
We've shipped a 5.2 beta app to TestFlight. You are welcome to join the beta to try it out to see if it resolves the issue. Please send me an email at kevin dot byford at faithlife dot com to get you started.
Thanks Kevin. I'm about to go overseas for 3 weeks beginning tomorrow so participating in the beta is probably not the wisest thing to do now. I may just wait until I return to see where things stand. Would you anticipate the beta still going after another 3 weeks or is it just better to wait for the stable release?
Using adventure and community to challenge young people to continually say "yes" to God
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Bruce Dunning said:
Would you anticipate the beta still going after another 3 weeks or is it just better to wait for the stable release?
It's hard to say but I expect 5.2 will already be shipped to stable by then. Safe travels!
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Kevin Byford (Faithlife) said:Bruce Dunning said:
Would you anticipate the beta still going after another 3 weeks or is it just better to wait for the stable release?
It's hard to day but I expect 5.2 will already be shipped to stable by then. Safe travels!
Thanks. I look forward to trying out 5.2 to see if it helps. I appreciate all you and your team continue to do to make Logos great.
Blessings!
Using adventure and community to challenge young people to continually say "yes" to God
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Bruce,
Has this issue been resolved in the 5.2 release?
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Kevin Byford (Faithlife) said:
Has this issue been resolved in the 5.2 release?
Yes it has! Thank you so much.
Using adventure and community to challenge young people to continually say "yes" to God
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