Presentations not loading completely

We have been having difficulty lately with our presentations loading completely. I t shows in the corner that they have loaded and the light is green. But we keep having to restart Proclaim to get the videos to play. It is always difficult to know if they are going to work or not. Even tonight I loaded the presentation earlier in the day and the videos played, but when I came back in the evening to use it, the videos would not play until I restarted everything. Then it worked fine. I just keep having to test it every time I start Proclaim, whether on our home Mac or church PC. I have updated videos drivers, reinstalled Proclaim from scratch, but it keeps happening. It has been an intermittent problem the past couple months, mainly with videos or motion backgrounds. It is getting a little frustrating for everyone. I am attaching the latest log file. 0726.Proclaim Logs.zip

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Peter June

Thanks for the logs, Wally, and sorry about the frustration you're experiencing. We've had a number of reports on this issue, and it seems to be a problem specifically on Windows 7, which isn't handling our request to open a media player properly. There have been reports of this issue from other developers experiencing the same problems. While we can't guarantee that updating to Windows 10 will help, we can say that no one has reported this on Windows 8.1 or higher. We're still looking into these videos hanging to find a solution.

Peter June

Do you have the same exact problem on your Mac?

Christopher Till

https://community.logos.com/discussion/comment/810873#Comment_810873

Hey Peter,

Our MacBooks work great. Today, we had one song that would not load. Even tried to reloaded the song and restarted Proclaim. When I restarted Proclaim, it needed to be updated, worked like a champ after that.

Is there a way to change one of the quick screens to a "Having Technical Difficulties" screen?

Scott Alexander

https://community.logos.com/discussion/comment/811539#Comment_811539

Today, we had one song that would not load. Even tried to reloaded the song and restarted Proclaim. When I restarted Proclaim, it needed to be updated, worked like a champ after that.

Hello Christopher, is the Windows machine that experienced the video issue running Windows 7?

Wallace Johnson

https://community.logos.com/discussion/comment/810873#Comment_810873

I have had the same problem on our MacBook Pro. Not as frequently but it has happened, at least as recently as 2-3 weeks ago. I have not paid as much attention to it because it is what I use at home and it does not matter if I have to restart Proclaim. I don't believe I have had it happen the past couple weeks. We have the PC at church and it is more of a concern if I have to restart in the middle of a service.

I also notice that it takes a lot longer to logout now on the PC. It sometimes takes several minutes to clean up media files when I logout.

Peter June

https://community.logos.com/discussion/comment/811620#Comment_811620

[quote]I also notice that it takes a lot longer to logout now on the PC. It sometimes takes several minutes to clean up media files when I logout.

We made a change recently which moves some of Proclaim's maintenance work from startup to shutdown. If there are time consuming maintenance tasks, we don't want them to happen when you open the app before service.

Interesting that this error occurred with your MBP. If you have any insight as to what seems to cause the problem more frequently please let us know as we're working to get a fix.

Christopher Till

https://community.logos.com/discussion/comment/811575#Comment_811575

As stated in my previous post, MacBook.