Bug: Ipad mini continues to crash every time I try to use search feature

Bruce Dunning

ipad mini - 2012 with up to date software 9.2.1

Logos version 5.1.4

Logos crashes every time I search even after reinstalling three times.

Suggestions?

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Comments

JT (alabama24)

Can you explain or give a screenshot of your search? What is your internet like?

Bruce Dunning

Here is a screen shot. As you can see the two pull-down menus at the top are not even showing and the entire things freezes up and eventually crashes. [:(]

Kevin Byford (Faithlife)

ipad mini - 2012 with up to date software 9.2.1

Logos version 5.1.4

Logos crashes every time I search even after reinstalling three times.

Suggestions?

What model number is your iPad Mini? We've seen an issue similar to this before with older iPad Mini's and expect it's probably a memory related issue.

Also, how long did you wait after reinstalling before attempting to use Search?

Bruce Dunning

What model number is your iPad Mini? We've seen an issue similar to this before with older iPad Mini's and expect it's probably a memory related issue.

Thanks for responding. The model number is A1432 and yes, it is an older one (2012).

Also, how long did you wait after reinstalling before attempting to use Search?

Each time was different. The first time it was days. The next times it was minutes.

Thanks for taking time to respond Kevin.

Kevin Byford (Faithlife)

Thanks for responding. The model number is A1432 and yes, it is an older one (2012).

Could you please send in your device logs by using "Report a Problem" under the Help menu?

I'm curious - do you have a lot of collections?