Highlights in iPad are not appearing on iPhone or Logos App

Dale Courtney said:

I must have something setup incorrectly on the iPad that it's not transferring over the highlights. 

Under Settings on your iPad what do you have for "Document for Highlights"?

Once we know that we can look at how to check whether the highlights are there but just not being displayed

Dale Courtney said:

It's set to Palette-specific note Document. 

So that means that the highlights are being stored in a notes document called "highlighter pens"

on your computer please check that document is enabled in the Notes section of the visual filter menu (click three interlocking circles) of the resource you are highlighting.

And check for the same on your iPhone. Click the Aa icon at the top of the resource and open the Notes section.

There are different ideas about the "best setting". Personally I prefer "resource specific" which puts all highlights for a particular resource in a separate notes document but let's try and work out why you aren't seeing them as synced first

Dale Courtney said:

But I may have confused you with what I wrote last time. On my iPad, I have Palette-specific Note Document selected under "Document for Highlights". I meant to say that I did see Emphasis Markup and Highlighter Pens available. But those are not selected. 

No - that makes sense.

With "Palette-specific" selected the Notes document used matches the name of the palette - so "Highlighter Pens" for example

Please go to documents.logos.com in a browser and log in using the same credentials you use on iPad and Mac. This will show you all your documents including the Notes document "Highlighter Pens". Double-clicking on that will show the highlights it contains. Please check if highlights you are making on your iPad are appearing there or not - this will help show where the sync problem lies.

Dale Courtney said:

If shifting to "Resource-specific Note Document" makes sense, that would be fine with me. 

It might address it - particularly if you have a lot of highlights in your existing files - but it would still end up with the highlights you have made not being synced.

If you wish to try it simply select "resource-specific" as the option on your iPad and create a highlight. This should create a new Notes document of the same name as your resource and highlights should be placed in that and sync to your Mac & iPhone.

(Note that this setting on the iPad / iPhone is at the app level - on the Mac it is at palette level)

And interesting to see that there are two "Highlighter Pens" type documents on your Mac - that might indicate a problem somewhere but let's see where the steps above take us,

Dale Courtney said:

Thoughts?

It seems to me that this is a desktop issue, rather than a mobile one. Under preferences, what do you have "internet" set to? What is your current desktop version? What version of OS X? 

There is a big flashing light in your screenshot. How often do you have Logos open and being used between 10PM & 5AM? If changing those settings doesn't fix it, we should have this thread moved to the L6 (desktop) forum. That will help you with this issue.