Video audio doesn't come through when loaded into program after going on air

I'm having an issue with the audio working on videos that were uploaded from a second machine while the production machine is in "on air" mode. Here's the scenario.

1. On computer 1 with the program, go "on air"

2. On computer 2, upload a video file, wait for it to upload, play it on computer 2. Audio works in local speakers.

3. Sync computer 1, wait for it to complete, play the video that was just uploaded to the program from computer 2. Video plays on computer 1 but audio does not.

It appears that you have to go off air and back on to get the uploaded video's audio to play.

Running version 1.32.0.1097 on both machines.

Thanks

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Comments

Jordan Sjodin

Thanks for the report. What OS's are the machines running?

David Nash

https://community.logos.com/discussion/comment/821559#Comment_821559

Both are Macs. OSX.

Jordan Sjodin

https://community.logos.com/discussion/comment/821562#Comment_821562

Thanks. Also, did you check the volume control? It should show up with the pause button when you hover over the video while its playing. Perhaps we brought the video in muted. Not a good solution, but may get you by if this happens again before we have a fix.

David Nash

https://community.logos.com/discussion/comment/821567#Comment_821567

If you take computer 1 off air, then put it back on air, the audio works. Not a volume or mute issue on the device. It's not a video upload issue either because it plays fine on computer 2 right after uploading and plays fine on computer 1 after taking the program off air, then back on. This also isn't an issue if computer 1 is off air when it syncs the new video down, then goes on air, then plays.