Resources are ready to be added...

Some additional information to assist in getting this fixed:

I followed the instructions in this thread, but the fix did not work.

I had not updated this machine in a while.

I was on the beta channel.

Thanks.

Juanita

https://community.logos.com/discussion/comment/824459#Comment_824459

I re-started Logos three times and no joy. Then, I re-started my PC and that worked.

Virgil Buttram

https://community.logos.com/discussion/comment/824462#Comment_824462

I re-started Logos three times and no joy. Then, I re-started my PC and that worked.

Restarting my PC did not work for me, however. So, it may work for some, but it doesn't work for others. Worth trying, though.

Dave Hooton

https://community.logos.com/discussion/comment/824466#Comment_824466

What worked for me was:

exit Logos
navigate to your \Logos\Data\randomid folder
delete licenses.dat (in \LicenseManager)
delete updates.db (in \UpdateManager)
delete the contents of the Downloaded folder (in \ResourceManager)

Anon

same issue here on Mac – restarting Logos, restarting Mac... no luck.

DHG

https://community.logos.com/discussion/comment/824471#Comment_824471

Same problem on my Mac after the latest update.

Randall Cue

https://community.logos.com/discussion/comment/824508#Comment_824508

I am another who has this problem on my Mac. It would be nice if someone from Faithlife would weigh in on this problem. It is not critical, just annoying.

Steve Farson

https://community.logos.com/discussion/comment/824614#Comment_824614

Same issue here. I bought an inexpensive book (June Sale) and it went away.

Andrew Batishko

This issue seems to be related to Every Square Inch, which was the Faithlife Free Book of the month for May. Our current thinking is that the expiration of that resource coincided with the application update in a way that caused a conflict leading to this situation.

For now, the following steps (similar to Dave Hooton's above) should clear up the problem. If you don't feel comfortable following these instructions, please contact support.

exit Logos
navigate to your \Logos\Data\randomid folder
delete licenses.dat (in LicenseManager folder)
delete UpdateManager folder
delete the contents of the Downloaded folder (in ResourceManager folder)
start Logos and run the "update resources" command

We're investigating how we can prevent this kind of error from happening in the future, and also investigating how we can provide easier steps for cleaning up after similar problems.

JT (alabama24)

https://community.logos.com/discussion/comment/824634#Comment_824634

We're investigating how we can prevent this kind of error from happening in the future

Perhaps you need to go through Every Square Inch of the code. [:P]

DHG

https://community.logos.com/discussion/comment/824634#Comment_824634

Fixed. Thanks for the instructions, Andrew.

Randall Cue

https://community.logos.com/discussion/comment/824633#Comment_824633

Same issue here. I bought an inexpensive book (June Sale) and it went away.

That worked for me too.

David J. Sugg

https://community.logos.com/discussion/comment/824634#Comment_824634

I used this procedure twice, and still have the "1" showing. When I restarted Logos, it said it was downloading resources. The file it downloaded is: 9780781406062.logos4 in folder LLA_9780781406062. Restarting Logos does not make the "1" go away, and nothing is added.

Any suggestions?

Dave

Dave Hooton

https://community.logos.com/discussion/comment/824990#Comment_824990

Any suggestions?

Try the procedure again

David J. Sugg

https://community.logos.com/discussion/comment/825061#Comment_825061

Repeated the procedure for a THIRD time, and it was not a charm. Upon restarting, it immediately went to "Preparing to Download" and once it finally came to the home page the "1" was again visible, and the same files were back in the Downloaded folder in the ResourceManger folder. There is one folder named "LLS_9780781406062"; with one file "9780781406062.logos4"

Clicking on the "1" brings up the "Preparing Library . . ." message. After a little while, it changes to the "Resources are ready to be added to your library" message.

Restarted Logos again, with the same results.

Is there any way to tell what this resource is?

I am running Windows 10, Logos version Logos Bible Software 6.12 - 6.12.0.0027

Dave

Dave Hooton

https://community.logos.com/discussion/comment/825077#Comment_825077

Is there any way to tell what this resource is?

Type LLS:9780781406062 into the Command box. If it is a newly purchased resource you won't see a title.

But I think you should contact Tech Support for a diagnosis

David J. Sugg

https://community.logos.com/discussion/comment/825097#Comment_825097

Dave,

Thanks for that suggestion. Nothing is showing up when I type that into the command box. I will contact Tech support and see if they can figure it out.

Dave

John Fidel

https://community.logos.com/discussion/comment/825097#Comment_825097

My problem appears to be a PBB that was uploaded from one computer and now downloads but will not install on the computer with this problem. PBB deletions/hiding I recall have some issues, but that is probably the best way for me to resolve this. Any specific suggestions on the order I do this? Hide and then delete from personal books?