System.ArgumentNullException: Value cannot be null.

I can't open Proclaim this morning. I've rebooted and get the same error.

Program Version: 1.31 (1.31.0.0900)
Windows Version: 6.1.7601.65536
.NET Framework Version: 4.0.30319.18444
Time: 2016-06-19 08:05:47 -05:00 (2016-06-19T13:05:47Z)
Installed memory: 8,123 MB
Install path: C:\Users\ecunningham\AppData\Local\Proclaim\System1\Proclaim.exe
Free install space: 321,388 MB
Temp path: C:\Users\ecunningham\AppData\Local\Temp\
Free temp space: 321,388 MB

Error ID: 4164
Error detail: ArgumentNullException: Value cannot be null.
Parameter name: secureString

System.ArgumentNullException: Value cannot be null.
Parameter name: secureString
at Libronix.Utility.Security.SecureStringUtility.ToString(SecureString secureString)
at Logos.Proclaim.Common.Model.UserOAuthCredentials.GetAuthorizationHeader(Uri uri, String method)
at Libronix.Utility.Net.WebServiceRequestBase`1.CreateWebRequest()
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)
at Logos.AccountServices.V1.Client.AccountServicesClient.GetCurrentUser(String showAs)
at Logos.Proclaim.Common.AccountManager.<VerifyLoginWork>d__7.MoveNext()
at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()

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Comments

Glenn Gervais (Faithlife)

To get up and running this morning, lets rename a folder. You will need internet access, as you will need to sign in afterwords.

Rename 'C:\Users\ecunningham\AppData\Local\Proclaim\Users' to something like 'C:\Users\ecunningham\AppData\Local\Proclaim\Users_old'

Restart Proclaim, it will think no one has ever signed in and should present you with the prompt to put your name & password in.

Please report back if that does not work and we can take the next step as there are more things we can try.

Glenn

Eric Cunningham

https://community.logos.com/discussion/comment/827435#Comment_827435

That worked. I actually uninstalled, downloaded and reinstalled before you replied and was still getting the same error.

Thanks for the quick reply and help!

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/827442#Comment_827442

Eric-

Glad you got up and running! Can you zip up your 'Users_old' folder and email to proclaimdev@faithlife.com so I can take a look at your user database?

Glenn

Eric Cunningham

https://community.logos.com/discussion/comment/827444#Comment_827444

Glenn,

I just sent it. Let me know if you don't get it.

Eric