Bibles in Web App Not Loading

Scratching my head. Not sure why, but no books will load in the web app...even the ESV Bible. I get the following message:

You don't own English Standard Version, but you can change that!

(followed by a link to purchase the resource from Logos; a title which I already own...the purchase button is greyed out). Yes, I've logged out of the web app and logged back in.

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Comments

Graham Criddle

Strange - its working for me

Are you a Logos Now subscriber?

Will Cornell

https://community.logos.com/discussion/comment/860562#Comment_860562

Will Cornell

https://community.logos.com/discussion/comment/860562#Comment_860562

Are you a Logos Now subscriber?

Yes, I am!

Seth Copeland

https://community.logos.com/discussion/comment/860589#Comment_860589

Are you a Logos Now subscriber?

Yes, I am!

Hey Will,

We're looking into it now.

-Seth

Seth Copeland

https://community.logos.com/discussion/comment/860619#Comment_860619

Hey Will,

It should be fixed now. There was an issue on one of our servers while your (online) index was being built, and things got into a funky state. Sorry for the inconvenience.

-Seth Copeland

Maclen4

https://community.logos.com/discussion/comment/860621#Comment_860621

Seth,

I am having the same issue, but only with my preferred bible NASB95. It won't show up when I click hyperlinks or when I search for it Library.

It asks me to purchase it, but I already own it.

Any fixes I should try

Thanks,

Andy Sorenson

Same here...it's been several days now. No preferred Bible, no books.

Mitch (Faithlife)

https://community.logos.com/discussion/comment/861214#Comment_861214

Same here...it's been several days now. No preferred Bible, no books.

Andy, can you try again? I think I've got it fixed for you.

Josh Benner

https://community.logos.com/discussion/comment/861416#Comment_861416

I'm trying the Cloud trial, and none of my library shows up in the web app (sounds like same issue)?

When I watch network traffic, I see the API request for my library, but the response indicates there are zero items.

Seth Copeland

https://community.logos.com/discussion/comment/861417#Comment_861417

The problem should now be fixed for everyone. If you continue to have problems, please let us know.

Thanks,

-Seth Copeland

Maclen4

https://community.logos.com/discussion/comment/861561#Comment_861561

The problem should now be fixed for everyone. If you continue to have problems, please let us know.

Thanks,

-Seth Copeland

Thanks Seth!

I now have my preferred bible.

God bless!

David coyer

https://community.logos.com/discussion/comment/861561#Comment_861561

I am having a similar issue except I just get the eternal spinner symbol; nothing ever loads.

Seth Copeland

https://community.logos.com/discussion/comment/863324#Comment_863324

I am having a similar issue except I just get the eternal spinner symbol; nothing ever loads.

Hey David,

Could you let me know what browser, and OS you are using? Also if you were able to open the browser's console window, and send me any errors you might see.
To open the console you can generally do one of the following:

If IE or Edge, press F12.
If on windows

Ctrl + Shift + J/K/C (for Chrome/Firefox/Safari respectively).

If on mac

Cmd + Option + J/K/C (for Chrome/Firefox/Safari respectively).

Thanks,

Seth Copeland