Proclaim and Logos suddenly not opening on Mac

Tim, it's not clear from the logs why Proclaim is failing to start but it looks like the last time it ran successfully for you was back in March. Have you tried deleting Proclaim from your Applications folder and reinstalling from https://proclaimonline.com/download?

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/857134#Comment_857134

Tim-

I don't see anything in the logs to tell me why Proclaim is not starting, but I do see that you are on an old version of Proclaim, so old I don't know how it has not required an update.

Please download and install the latest version from https://proclaimonline.com/download

If it still does not start, grab the logs and post again.

Thanks

Glenn

Scott Alexander

I've tried reboots and reinstalling the apps, but no joy.

Rereading the OP and it looks like you've already tried reinstalling... I need to consult further with the Mac team, will follow up on Monday.

Jordan Sjodin

https://community.logos.com/discussion/comment/857190#Comment_857190

Sorry, now the third person chiming in... but if you could go here ~/Library/Logs/DiagnosticReports and see if there are any Proclaim crash reports from Apple, those may tell us why the app is crashing on startup. You can zip them up and attach them here.

Thanks, sorry for the inconvenience

Tim Bader

https://community.logos.com/discussion/comment/857190#Comment_857190

Hi,

Logos support got on the phone to me and ran a remote desktop session.

They then got back to me after a couple of weeks saying that they have no idea why Logos and Proclaim won't start.

Their senior Mac developer noted that people on this forum were having similar issues, but I can't see those posts.

They suggested I talk to Apple support, but I no longer have technical support from them.

I have tried uninstalling and re-installing multiple times, and also checked permissions again and again, but to no avail.

I am therefore stuck with 2 apps that used to work, but now don't.

I don't even get as far as the login screens: the app icon bounces a few times and then just shuts down: nothing else happens.

Does anyone have any ideas about this?

Jordan Sjodin

https://community.logos.com/discussion/comment/862807#Comment_862807

Hi Tim, sorry to hear that this is not resolved yet. I was there when we remoted into your machine. I’m going to follow up with you via email

Tim Bader

https://community.logos.com/discussion/comment/862842#Comment_862842

Hi,

Still not resolved I'm afraid.

I sent you and Peter another email about this issue, following a long session with Apple support at the weekend.

Would appreciate a follow up on that.

Blessings,

Tim

Peter June

https://community.logos.com/discussion/comment/865183#Comment_865183

Followed up via email.

James Louis Johnson

https://community.logos.com/discussion/comment/865283#Comment_865283

I had the same issue, I tried downloading it to the desktop instead of to the applications; for whatever reason that seemed to work!

hopefully this will help you as well!