Syncing problems
in the past 2 or 3 weeks I have run into problems with images not being synced to a second computer.
They are jpg and I make sure that they are imported to be uploaded, not just referenced to the local computer.
The bulk of the slides come through just fine - songs, announcements, contents slides etc. but often the images (which I have imported as foreground to a content slide) simply will not sync. Although - after trying maybe 5-6 or even 8-9 times to resychronise - It sometimes works!
This happens with both my Surface Pro 2 and an Acer laptop. I have them close to my router to avoid weak signal problems.
The slide appears with the name I have given it - but no image. sometimes there is a checkerboard background, but then that disappears and I have a solid black background (or, as I type this I can now see a blank white square - which I think is they size of the image I am expecting - and the sync icon/symbol spins briefly again when I click on the slide)
It's now 12:15 am (Sunday morning!) and it is somewhat frustrating. Does anyone have any ideas?
Comments
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Hello David,
Thank you very much for the information. Could you please upload a copy of your logs? Also can I have the name of the presentation and service item name? I included instructions on how to obtain log files below.
http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-
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Sorry I should have attached my log files to this reply.
thanks david
PS I realise that proclaim has updated since this occurred - may or may not have an effect.
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David, I believe if you update to the current version you'll find this bug has been fixed.
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Hi, we're experiencing the same issue. We have updated the Mac to the latest software, but it still doesn't randomly sync some images.
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Hi Compass Creative,
Thanks for those logs. I don't think it's a sync issue but rather a problem with some of those particular images. Can you shoot an email to support@faithlife.com with your phone and perhaps a good time to call you so we can take a look at it?
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