Have a New You by Friday inadequate TOC

Kenute P. Curry said:

despite the MVPs trying to defend VYRSO with the same lame excuses over and over, and over again

I thought you were against personal attacks? [:^)]

Kenute P. Curry said:

I was trying to point out that the MVPs give the same excuses time after time whenever anything needs fixing or something goes wrong. I have seen it and I have read it time after time in the forums. It comes off to me as if the MVPs are always trying to defend FAITHLIFE, whether they are right or wrong.

From this MVP's point of view, they have to explain the same reasons over and over which is what they expect because of the number of new or infrequent users of Logos forums. Reasons are precisely that - reasons - and say nothing about whether they like or defend the reasons. What is annoying is to be attacked for answering a question by giving the answer ... especially if the person asking is someone we know has asked the same question many times.

What some forum members do not understand is that a number of MVPs have been with Logos for a very long time and (a) understand the history of why things are the way they are (b) have enough IT background to understand the difficulty in making particular changes and (c) as beta testers may know something of what is coming down the pipe. So when users want to be able to highlight in footnotes we understand why that is a big project, when users want high definition scalable images we know where that is possible and where it is not, etc. As a result, we may convey everything from great news to near deal killers to any particular user.

From my personal experience as an MVP there are three kinds of forum posts that waste my time - what I mean it is a waste of my time to read and respond not that the posts don't belong on the forums:

1. Posts that could easily be reported through the channels given under help - typo function, revint@logos.com, syntax@logos.com, data@logos.com and logosbug@logos.com But I recognize that the typo function is the only one easily used and understand why the forums have become the place many of these errors are reported. And, yes, often it takes the discussion in the forums to verify that there is an error to report
2. Posts telling Logos how to run their business - sorry but I simply have no interest in the business end - and other posts that it is unreasonable to expect fellow users to have the information to answer.
3. Threads where the user is unwilling to consider changing their practices to match how Logos works to provide the information that they want. All software requires the user to make accommodations to the software. This is very different from the case where Logos cannot provide the information that they want where a forum discussion may help define the problem sufficiently to make it a uservoice item.

All of which boils down to MVPs are human - you may take our advice or ignore it - but attacking MVP's for doing their job is never productive. Remember that terms like "excuse" and "defend" are most often the reader's evaluation not the writer's intent.