Vyrso.com checkout problem with just this one particular book

Rosie Perera
Rosie Perera Member Posts: 26,202 ✭✭✭✭✭
edited November 20 in Resources Forum

Add "How to Read the Bible Like a Seminary Professor: A Practical and Entertaining Exploration of the World’s Most Famous Book" to cart.

Try to check out (click "Place Order").

Result: "There is a problem in our checkout system. We are working to fix it now."

This problem started Tuesday night, after I'd successfully purchased another book. I had added "How to Read..." plus three other books to my cart and tried to place the order but got that error message. I waited an hour and tried again. Same problem. Left the books in my cart and waited a day. Same problem. Waited until yesterday. Still showing the error. I called Logos and told them about the problem and they offered to help me buy the books in question over the phone but I wanted them to fix the checkout page problem so I declined. They said they didn't see any updates mentioning that problem but it was evidently "still being worked on."

So today I finally tried to trouble shoot it myself. I emptied my cart, cleared all my vyrso cookies and logged in afresh, then added just one of those four books back to my cart (not this particular one) and tried again. Voila! It worked. So I thought it was just some glitch that had gotten into my cart Tuesday night and wouldn't let me check out by that by clearing the cart and cookies I'd fixed it.

So, happily, I put the other three books (including "How to Read...") back into my cart and tried to check out again. The same problem came back.

This time I removed "How to Read" and successfully bought the other two books.

Finally put "How to Read" back into the cart and tried to check out, and got this problem.

So there's a problem checking out with THIS particular book.

I'd rather see the checkout problem get fixed (there's something going on there) than have Faithlife help me purchase this book over the phone. I really couldn't care less about the book. It's one of those impulse purchases that I could take or leave, and I now plan to leave it.

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Comments

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,816 ✭✭✭

    Rosie this error message normally comes up when you try to purchase a book that Logos is not licensed to sell you because of your country of residence. 

  • Wayne Clarke
    Wayne Clarke Member Posts: 226 ✭✭

    Hi Rosie,

    It does look like an interesting read, so I tried to purchase it with my Canadian credit card.  I received the same error message as you.  However, I am currently living in Colorado Springs and attending Charis Bible College.  I have a US credit card linked to my US address and decided to try it instead.  It processed and downloaded without a problem!  So, DOC is definitely correct.

  • NB.Mick
    NB.Mick MVP Posts: 15,983

    Rosie Perera said:

    Add "How to Read the Bible Like a Seminary Professor: A Practical and Entertaining Exploration of the World’s Most Famous Book" to cart.

    A great read, by the way! Since I had the same issues with buying from outside the US, I was forced to buy the Amazon Kindle version of it - while it doesn't teach much more than other lightweight books in this arena, the author's down-to-earth writing style and the great stories he tells make this very enjoyable.  

    Have joy in the Lord! Smile

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,816 ✭✭✭
    https://community.logos.com/discussion/comment/878810#Comment_878810

    Thanks Wayne for confirming. I was unable to purchase it either. This is a is a long standing problem with the Vyrso website that FL management is well aware of but have failed their customers by not adressing it fully. Occasionally the include a message on the product page about the licensing restrictions on a given resource but it is hit a miss. As a business they run Vyrso with a low cost and do not seem to care if they waste customers time with misleading error messages. 

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