Logos 4 won't log into Logos anymore!

Hi Cindy, I am having the same issue, and since there's no support from Logos for Logos4, not even letting me know if there is some kind of current blocking on Logos4 from loggin in. I decided to move on, since already purchased Logos 6 a while ago and I am slowly transitioning into Windows 7, moving on is not easy when a given OS environment is setup and have many applications that needs to be install on a new OS version and some app may not even work. I can understand when companies decides to close on a certain version of software, and since this kind of software (Logos) belongs to a system that requires constant synchronization and downloading of recently purchased resources then the user is stuck with the current installation and can't remove the software ever because next time around it will not work, It already happened to me and I happen to have all my resources backed up, there isn't any information and nor tech support wanted or could provide the means to do an OFFLINE licensing to load the resources. I believe I read somewhere there's a way to do an OFFLINE licensing and loading of Resources file onto Logos4 but I couldn't find clear instructions and as I said I requested it and the tech support rep told me "unfortunately i can't help you, we no longer support Logos4".  If one does not have a new version of OS and have an OS that feels comfortable with there should be some kind of OFFLINE installation capability because after all the person paid for a software that should work exactly as when it was purchased, obviously given the fact that there's nothing wrong with the platform on which it runs that does not allow the software to run (that of course is a different story). Also why a Logos user does not have the alternative or at least be clearly given the alternative to manually load the resources the user bought? and allow the user to load them onto the Logos version they want to run, bypassing the network transactions from Logos servers. I just wish this to be just a network issue to be fixed otherwise the same story may repeat itself when the minimum requirement of window 7 is gone and it becomes Windows 8 then one would need to force himself to upgrade when everything is working fine in their environment. Some people claim that there's security issues related to the OS Windows XP but what if a person does not even connect to the internet, that person is obligated to update? By the way I am a person who has different version of Operating Systems running on 5 computers I own: Windows XP, Windows 7, Fedora Linux, Windows 98 (on a virtual machine), DOS 6.22, Windows 8  (on my new laptop), just wanted to make clear that I a not a person who does not know anything about computers. I support and understand the people that feels fine with their current environment (even if is old) and don't want to move on. Wish Logos to pay attention to this because I believe this is going to happen in this future when Microsoft decides not to support Windows 7 (oldest version required for Logos) anymore. 

I did not download the free part of Logos 6. I purchased a whole Software Update of Logos 6 which runs fine only on windows 7. So currently I have Logos 6 running on a Windows 7 Operating System. It works fine there. By the way I don't know if you are trying to run Logos 6 on Windows XP, but I believe and I am almost sure Logos 6 cannot run on Windows XP at all. I am not sure Cindy if that is what you are implying by saying "did you download the free part of Logos 6? If so, maybe that is the culprit, and since we weren't warned of the consequences, Logos should be willing to remove that from our libraries so they will work again." 

About Logos I don't fully feel upset at them, because I can understand when maintaining software versions requires engineering staff which can be a financial burden for the company and we don't know for sure if they can afford it, so I don't blame them if that's the case. However there's something that can still be done and is to have some kind of knowledge database the tech support can point to or at least point the customer to some area on this forum or something like that, I know about this forum because I searched the errors in google and is not because a representative ever told me about it. 

I can understand there's always an end to Software versions, however because Logos software is a library full of resources and allows users to buy new resources and on new installation, the software needs to connect to the Software companies servers and interact with the servers regarding the licensing or checking of resources ownership there should be an alternative to this because a user at some point may not be able to use it anymore. In other words if a user installs or reinstalls the Logos software and the computer does not connect to the internet or is not able to log in I don't see and I may be wrong that the resources can be downloaded into the user's computer system. In my opinion there should be an alternative like obtaining a DVD or some kind of storage media (if the space of a DVD is too small) sent by Logos or Faithlife full of the resources owned with its licensing just like the good old days of Libronix. I can just imagine the situation of one person who does not want to install a new OS or probably cannot afford it or probably just feels very comfortable with a Logos version of software that cost him or her a long time of training and learning on how to use it, is sad that the person is stuck and with no help. I would have been stuck if I wouldn't have purchased Logos 6 and installed Windows 7 on another hard drive partition in my computer. My thoughts in this matter is: if a customer purchases a software package for a specific system or platform if there's nothing wrong with that platform on which the Software package runs, and even in the case of network security issues there should be an OFFLINE option for full installation and full operation even if some features are won't work because they are based on network transactions among devices connected to the internet. I also recommend to Logos for the software to be written with the Java programming language or something similar to accomplish platform independence or a maybe consider it to become a Web application which can run anywhere on any browser and the only requirement is to have internet and almost everyone these days has it. 

Logos 7 Basic isn't designed to work on Windows XP. It requires Windows 7 SP1. This was mentioned at the bottom of the product page, under System Requirements. I understand that upgrading is not an option, but no one supports Windows XP anymore, including Microsoft.

You could call FL and ask them to remove the Logos 7 Basic license, but that won't "uninstall" the newer software from your computer. If you have a backup of your computer, you can restore Logos/Windows to the earlier working state, otherwise you'll have to perform a clean installation of Windows XP and Logos 4. (Don't try to reinstall Logos 4 on top of Logos 7, as that won't fix the problem.)

" rel="nofollow">Keep Smiling 4 Jesus said:

Logos Now & Verbum Now members along with Logos Cloud and Verbum Cloud subscribers have access to Logos Web App and/or Verbum Web App that are in Beta development. Forum has => Logos Web App for web app discussions.

Caveat: Web App's need newer Browsers with WebGL.

Is nice knowing about the web app. Does it have full feature like the desktop applications?

I meant to have the same one price of a desktop application running as a web app instead,

I believe one must have a 99/yr membership to use the Logos Web App, it can be expensive on long term.

" rel="nofollow">Keep Smiling 4 Jesus said:

Thankful for Faithlife having over 100,000 resources, which are too big for a DVD. My library has 67 GB of space used for Resource files with ~20 % of available resources.

I can understand if the user has a library with big amount of resources. It does not fit into a few DVDs, however access to download them independently from network transactions can be done, even if the user's has to enter credentials, and allow the user to load them manually in a offline setting. I am just highlighting the fact that a user bought resources it will be nice to have access to them if one wants to have it locally, even if the user should have a big hard drive and one can store them. what if the servers at FL fail or the person don't have internet for a week and a user happens to reinstall Logos in the midst of these network issues and would like to load his resources into Logos to be seen , what is he going to do? wait? I guess waiting is the answer, by the way that almost happened to me, the good thing is that i have Logos 6 set up in another computer. 

" rel="nofollow">Keep Smiling 4 Jesus said:

Thankful for lessons learned using Logos 4 still being usable in Logos 7. Thankful for visual filters created using Logos 4 still working in Logos 7.

Thankful for Logos 7 Basic and Verbum Basic

what Logos 7 Basic is about? is that a version that has full feature without any resource?

Unfortunately, full OFFLINE installation provides opportunities for theft (has happened) so is unsupported and undocumented.

I would like to know what you mean by "...opportunities for theft (has happened)" please.

By the way thank you for your responses, and forgive any lack of knowledge I may have, maybe some of my points are to motivate answers for everyone who may be also asking himself the same questions or have the same concerns.

" rel="nofollow">Keep Smiling 4 Jesus said:

Logos wiki has unsupported methods for Windows => Quick Installation onto multiple computers and Mac => Quick Installation onto Multiple Macs

Thank you so much for this information. very useful. As I said i backed up all my resources before and this can give me a chance to load them offline. I guess there was a method and you "Keep smiling 4 Jesus" should be a tech support willing to shoot an email to a user who just wants some direction, it doesn't have to be a whole "walk you through". Again thank you. God bless you very much.

" rel="nofollow">Keep Smiling 4 Jesus said:

On travel laptop, Logos 7.4 SR-1 had notification of 1.5 GB to download so connected shared folder and used scan <path to shared folder> command.

It didn't work for me on Logos 4. I typed 'scan <path to resource>' and it didn't work for me. thanks for your help though. [:)]

sorry for not being clear of what I typed but the path was a path copied from the explorer window as I browsed to the resource. It did not work for me. one thing that I didn't do was to set Internet On

Here is my Logos4 log file, I don't know if is of any help, I have the same issue: not being able to sign in with Logos 4 on WIndows XP. 40378.Logos4.log

I understand about upgrading to Windows 7 and use newer Logos bible software. My biggest complain is why the software even if is a logos 4 version cannot be fully installed OFFLINE, If my environment for which the software was bought for is fine and I have all the resources backed up, Logos should and must work. I already tried the "scan H:\logos4-resources\resources" command and did not work for me, so basically the money I paid for Logos 4 is spent for a certain amount of time. yes I heard recently Logos provides free version of Logos 6 and Logos 7. Does it have all the features as logos 4? I don't know yet. I happen to have purchased Logos 6 just because of the new features and bunch of interesting resource and thinking it could work on Windows XP, but what if I didn't want any new features, what if I never need to upgrade to a new operating system? Am I going to be forced to purchase new software? that's my point in all my expressions on these threads in which I have participated and even spoke to tech support rep. 

Yes maybe the reason of showing that old software is due to the new installation of the version of software I have on a disk, any update to the newest Logos 4 release is not present as I cannot log in to update again. In summary I had the latest logos 4 software done by automatically updates, decided to remove it and reinstall to remove the "sign in" problem, however the problem is not fixed so the current running software is from a disk I have which has that old version.