Can't use personal book, can't print/export related notes file

Philip Larson
Philip Larson Member Posts: 248 ✭✭
edited November 2024 in English Forum
7824.Logos Log Files.zip
I posted a related problem a few weeks ago about persistent crashes when using a personal book; I dropped the communication because I don't have hours to sink into troubleshooting--sorry.

But now the problem is growing. I have a notes file mostly of stuff from that personal book, and I'm trying to print it, export it, anything, whether from my desktop Logos (Logos crashes) or from the Web version at Logos.com ("This page is having a problem loading"). So I can't do anything with this notes file, although I was adding notes to the file yesterday.

So something is really messed up, somehow related to my personal book, and also with my notes file. (Same problem personal book from my last problem post)

All I want to do is export the existing notes file, but I can't.

What should I do?

Comments

  • Philip Larson
    Philip Larson Member Posts: 248 ✭✭

    But the first time I try to export to a sermon, it does!

    So I can't print/export from the notes file, I can't access the notes file at the Logos site, but I can export to a sermon.

    Well, I got (mostly) what I wanted.

  • Brandyn Whittington
    Brandyn Whittington Member, Logos Employee Posts: 308
    https://community.logos.com/discussion/comment/886084#Comment_886084

    Hey Phillip! Thanks for posting. We're sorry to hear about the trouble. I've gone over the logs you posted and while the crash log is helpful, we need to see it in context of the programs general operations. The main log we'd be looking for is the Logos.log file. Please post that and we can investigate a bit further.

  • Philip Larson
    Philip Larson Member Posts: 248 ✭✭
    https://community.logos.com/discussion/comment/886273#Comment_886273

    Thanks, Brandyn.

    Where do I locate "Logos.log"? I searched my entire HD, and no such file seems to exist. I located my Documents folder on "This PC" (Windows 10), zipped it, and posted that.

    These are the directions I tried to follow 

    Step 2: Collect your Logs
    1. Open your Documents folder.
    2. Locate the "Logos Log Files" folder.
    3. Right-click on the "Logos Log Files" folder and choose "Send to Compressed (zipped) folder".
      • A "Logos Log Files.zip" should be created (".zip" may not be visible, but you can recognize it by the zipper on the folder icon).
  • Brandyn Whittington
    Brandyn Whittington Member, Logos Employee Posts: 308
    https://community.logos.com/discussion/comment/886295#Comment_886295

    The steps you posted are where to find your logs, but not how to generate them. You want to make sure you're following step 1 before advancing to step 2 as mentioned here

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