video won't play

hullo. suddenly, my video won't play. but..

when I play the video in "windows media player" then go back and try again in proclaim, it plays. but when i try to play it again, it won't, until I open up and play the video in windows media player again.

all graphics drivers, windows drivers, and proclaim are up to date. anyone else?

log sample below

2017-06-23 21:16:29.0938 | 1 | INFO | VideoPlayer | [2][2] Destroying MediaPlayer
2017-06-23 21:16:29.0938 | 1 | INFO | VideoPlayer | [2][3] Creating MediaPlayer
2017-06-23 21:16:29.1641 | 1 | ERROR | VideoPlayer | Windows Media Player media failed event - C:/Users/jmcke_000/Downloads/Why%20do%20we%20register%20for%20events%253F.mp4 System.Runtime.InteropServices.COMException (0xC00D11B1): Exception from HRESULT: 0xC00D11B1
2017-06-23 21:16:29.1641 | 1 | INFO | VideoPlayer | C:/Users/jmcke_000/Downloads/Why%20do%20we%20register%20for%20events%253F.mp4 Attempting to re-open...
2017-06-23 21:16:29.1641 | 1 | INFO | VideoPlayer | [2][3] Destroying MediaPlayer
2017-06-23 21:16:29.1641 | 1 | INFO | VideoPlayer | [2][4] Creating MediaPlayer
2017-06-23 21:16:29.2576 | 1 | ERROR | VideoPlayer | Windows Media Player media failed event - C:/Users/jmcke_000/Downloads/Why%20do%20we%20register%20for%20events%253F.mp4 System.Runtime.InteropServices.COMException (0xC00D11B1): Exception from HRESULT: 0xC00D11B1
2017-06-23 21:16:29.2576 | 1 | INFO | VideoPlayer | C:/Users/jmcke_000/Downloads/Why%20do%20we%20register%20for%20events%253F.mp4 Attempting to re-open...
2017-06-23 21:16:29.2576 | 1 | INFO | VideoPlayer | [2][4] Destroying MediaPlayer
2017-06-23 21:16:29.2576 | 1 | INFO | VideoPlayer | [2][5] Creating MediaPlayer
2017-06-23 21:16:29.3331 | 1 | ERROR | VideoPlayer | Windows Media Player media failed event - C:/Users/jmcke_000/Downloads/Why%20do%20we%20register%20for%20events%253F.mp4 System.Runtime.InteropServices.COMException (0xC00D11B1): Exception from HRESULT: 0xC00D11B1
2017-06-23 21:16:29.3331 | 1 | INFO | VideoPlayer | C:/Users/jmcke_000/Downloads/Why%20do%20we%20register%20for%20events%253F.mp4 Attempting to re-open...
2017-06-23 21:16:29.3331 | 1 | INFO | VideoPlayer | [2][5] Destroying MediaPlayer
2017-06-23 21:16:29.3331 | 1 | INFO | VideoPlayer | [2][6] Creating MediaPlayer
2017-06-23 21:16:29.3902 | 1 | ERROR | VideoPlayer | Windows Media Player media failed event - C:/Users/jmcke_000/Downloads/Why%20do%20we%20register%20for%20events%253F.mp4 System.Runtime.InteropServices.COMException (0xC00D11B1): Exception from HRESULT: 0xC00D11B1
2017-06-23 21:16:29.3902 | 1 | INFO | VideoPlayer | C:/Users/jmcke_000/Downloads/Why%20do%20we%20register%20for%20events%253F.mp4 Attempting to re-open...
2017-06-23 21:16:29.3902 | 1 | INFO | VideoPlayer | [2][6] Destroying MediaPlayer
2017-06-23 21:16:29.3902 | 1 | INFO | VideoPlayer | [2][7] Creating MediaPlayer
2017-06-23 21:16:29.4733 | 1 | ERROR | VideoPlayer | Windows Media Player media failed event - C:/Users/jmcke_000/Downloads/Why%20do%20we%20register%20for%20events%253F.mp4 System.Runtime.InteropServices.COMException (0xC00D11B1): Exception from HRESULT: 0xC00D11B1
2017-06-23 21:16:29.4733 | 1 | ERROR | VideoPlayer | C:/Users/jmcke_000/Downloads/Why%20do%20we%20register%20for%20events%253F.mp4 Attempted re-open failed.
2017-06-23 21:16:29.4733 | 1 | INFO | VideoPlayer | [2][7] Destroying MediaPlayer

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Comments

Okay. I figured it out. The title of the video had special characters in it. Namely, a percent symbol. Once I changed the name, it plays just fine. Interesting.

Glenn Gervais (Faithlife)

https://community.logos.com/discussion/comment/909708#Comment_909708

Thanks for the follow up, I had never seen anything like this before and the error code in your log was indicating that the media failed to load in the embedded media player. What was weird was (is) that the full media player could load and play the media. I was stumped.

Glad you got it sorted out.

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