[BUG] Recent Logos 7 on new laptop
Dear,
After buying a new laptop (W10-64b) and updating it, I've downloaded and installed the recent version of Logos 7. After installing it and let it preparing my library, I cant not start up Logos 7. The start screen will show up for less than a second, but that is it. I even don't receive an error message...
Jeb, I've uninstalled it and reinstalled it, but the same happens...
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You'll want to turn on logging and upload the log to the forum. Its probably a corrupt database - easily fixed - they just need to know which one to give you more specific directions. Its puzzling that the problem remained after re-install. But there again the log will shed light.Ollie Pindakaas said:Dear,
After buying a new laptop (W10-64b) and updating it, I've downloaded and installed the recent version of Logos 7. After installing it and let it preparing my library, I cant not start up Logos 7. The start screen will show up for less than a second, but that is it. I even don't receive an error message...
Jeb, I've uninstalled it and reinstalled it, but the same happens...
L2 lvl4 (...) WORDsearch, all the way through L10,
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abondservant said:
You'll want to turn on logging and upload the log to the forum
And to enable logging and upload logs please see https://www.logos.com/support/windows/report-problem
abondservant said:Its puzzling that the problem remained after re-install.
A standard reinstallation doesn't remove data files so if there is a corruption it will still be there after the reinstall.
In general, a reinstallation is not the best first course of action - uploading diagnostic logs often is!
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Even step one is not doable. Right now, I'm chatting with the helpdesk...
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Ollie Pindakaas said:
Even step one is not doable. Right now, I'm chatting with the helpdesk...
Hopefully the helpdesk can get you sorted - if not, see if step 4 works as a way of enabling logging
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An imported file was missing. A restoration of Logos 7 later and Logos works fine...
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Ollie Pindakaas said:
An imported file was missing. A restoration of Logos 7 later and Logos works fine...
Glad it is now working - and thanks for letting us know
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Back to start. It seems that Bit Defender recognize several files as a virus, the 'Atc4.Detection' and put them in quarantine...
This never happened before before on my desktop and previous laptop..
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Ollie Pindakaas said:
Back to start. It seems that Bit Defender recognize several files as a virus, the 'Atc4.Detection'...
Does the suggestion made at https://community.logos.com/forums/p/151880/928160.aspx help?
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It did indeed, for now...
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