Announcement: Logos Now to continue at same price (with new name)

Thank you, thank you, thank you!

"If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price."

This right here. I hope I'm on this email list as a previous Logos Now customer.

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically.

Are you doing away with the $200 coupon?

Thank you Bob!

Thank you Bob.

As I mentioned in another post I apologize for my initial reaction and the attitude I expressed in some of the emails I sent.

Thank you for listening, it really is appreciated.

כל הכבוד והצלחה

Thank you, and thanks as well for the extra LN benefits.

Deleted Double Post

Thanks, Bob. Never lost confidence in you, though I set my subscription not to auto-renew. If I could change LN Now to auto-renew, I would've already done so. (It doesn't appear to let me.)

Blessings, & thanks. 

Now, we just have to figure out our part to keeping you in business. 

This is good news

Thank you Bob.  Much appreciated that you have listened and changed direction.

The bottom line: We are reversing this change, and you do not have to do anything. You will be automatically returned to the situation as of two weeks ago, before our announcement.

Thanks, Bob. Great decision, and very much appreciated.

It doesn't look like I can reset my Logos Now subscription to auto-renew or that the "No Library" version of Essentials shows up yet. I'll assume that those details will be addressed shortly.

Donnie

As a poor graduate student, I cannot thank you enough!

Well this is good news but I'm sad I didn't use my coupon code.  I was going to save it for L8.  Goes to show that you should use things immediately upon finding them I guess

If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point. 

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.

We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)

I am/was/still a LN annual subscriber but from this post can I take it as I'll return to my LN annual @ the $99/year rate?  Will there be a monthly option added as well?

Thank you! As always, you are much too generous. I really appreciate the continued privilege of access to new features for a more than fair price.

Hi Bob, this seems like a very good decision on your part, and I commend you for it.

Will any of it affect Verbum Now?

Bob, Thank you. This course correction has thoroughly restored my faith in Logos. Thank you so much. God bless you. Have a wonderful weekend. 

Presumably, I don't need to do anything? The change to my subscriptions section will be handled on your end?

Thanks again. 

Bob,

Thank you. Wonderful decision!

It's good to know that FL values the both the input (even if written in fear and deep emotion) and the suggestions of your customers. You have righted the course!

This announcement is a reminder to me that even a large company can have ears and a heart.

Thank you, again. This decision is a true blessing!

I just can't thank you enough. Really.

Allow me to be a dissenting voice.

I was quite happy with the change and my $200 coupon. I wish I had used it now!

This is a great win-win solution and it is much appreciated. 

Thank you very much sir. 

Thank you very much for responding in this way. In my initial surpise at the first announcement, I was more disappointed in the way things were handled than in the realization that subscription based packages are the wave if the future. The tiers of the new system make sense. That said, had you simply offered to grandfather in old NOW subscribers, and only offered the new package to new subscribers, I doubt you would have heard much of a peep - tho in truth, some will grumble at any change, be it good or bad. :-) . I love Logos and use it everysingle day, as I have for years. My library and my tools in one integrated libro-system is invaluable. And seeing you respond as you have makes me delight in not having jumped too quickly when I saw the initial offering, and restored my sense of the partnership with Logos I have treasured. Thank you. Reid Ferguson. Might I suggest a true side-by-side comparison of the grandfathered | Starter | Essentials? You might find more willing to change if it is simply offered with clear delineating detaisl. Just a thought. R

We are effectively restoring Logos Now at the same price, only with more value. This configuration will be called Faithlife Connect Essentials (No Library), and will come with everything in Faithlife Connect Essentials (https://connect.faithlife.com/) except the subscription-based access to the library.

This is everything Logos Now was and a bit more, and will include other (non-library) improvements/benefits to Faithlife Connect Essentials as they are released.

As a Logos Now subscriber, you are grandfathered into this package and price point.

Very happy with this move. When things get restored next week, I'll enable auto-renew again. Thank you, Bob.

Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

Hi Bob.

Is there a name or email address (not phone) that is best for the 'contact us' part?

Thanks.

Great news! Confidence restored and your humility has challenged me to pray for FaithLife, which is something I have never done before. 

Dear Sir

Thank you for bringing back Logos Now (Faithlife Connect Essentials (No Library)).  Thank you for the $200 discount code towards purchasing Logos 8.

Will I still be able to use this code when I upgrade to Logos 8?  Please could you let me know.

Thank You.

Martin Groves

Whew! That was a close one. Thanks for reconsidering, Bob.

If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point. 

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.

We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)

Bob, thank you very much for listening to us.

I do hope that you do not feel obligated to keep the price for grand-fathered customers at $8.99 indefinably. I don't think the objection was so much a price increase, but having to pay for what we had already purchased. We fully understand that Logos has to turn a profit. One of the attractions of Logos Now for many of us is we thought we were actually helping Logos with the cost of development and support.

Even if I had to pay $14.99 per month to have Faithlife Connect (no library) I would be a happy customer. $5 per month may seem trivial, but it just the thought of pay that amount for what I have already purchased seemed grossly unfair.

BTW I think the reason people don't have the same reaction Netflix or Apple Music is because those subscriptions give you access to libraries many times larger than what you already owned, but in the case of FLC the library was many times smaller than the one you already own! Might want to keep this in mind for the future.

Love covers a multitude of “sins” :-)

Thank you Bob. I’ve been a Logos fanboy since 2006 and have won many a convert to Logos. Things like birthday coupons and humble responses like this one continue to remind me why I love you guys so much. Keep up the great work!

This is good news, thank you. I will re-set my membership to auto renew again.

I am very sorry that we failed to clearly communicate our plans and reasoning in advance, and that we caused so many of our faithful customers to feel hurt or surprised. We value our relationship with you, and are sorry to have damaged it in any way.

I hope you will forgive us, and accept this apology and change of plans. 

It is our understanding that this announcement restores every user to a better situation with absolutely no change in cost.

For more than 25 years we have endeavored to use technology to equip the Church to grow in the light of the Bible, and to earn your trust . I am sorry for letting you down, and hope that this change has come quickly enough to restore your confidence in us.

-- Bob Pritchett, President/CEO Faithlife

This is why, despite occasional set backs, Logos truly is the best bet for Bible study students - period! Bob has yet again demonstrated that he genuinely cares about his customer base, and that he has the spiritual wherewithal to offer a genuine, humble apology when FL customers feel they've been slighted. I'm proud to be a 13-year Logos user and have no plans to ever change that. 

BTW, and IMHO, Bob, while I appreciate the restoration of Logos Now (with a new name), and the grandfathering into the Essentials package, I don't think you should have felt obligated to offer this package at a grandfathered price. Things change - wages, technology costs, the competitive environment, etc., etc. As such, you should be free to make reasonable adjustments to any package or plan. While there are some that would complain should you increase the Essentials package by a quarter (literally), I for one would still see great value in the Essentials plan as now proposed should the price point be $109 or $119, etc.

Don't get me wrong - I'm not asking for a price increase. But I don't think it unreasonable for FL to increase packages incrementally by a few dollars every so often (say, $5 a year for annual plans, or $1 for monthly plans). Financial sustainability is important, and no segment of users, no matter how loyal we are (or feel we are) should be exempt from absorbing a portion of the costs to ensure long-term sustainability. While you certainly know better that I what your revenue needs are, FWIW, I don't think a price lock was necessary. But I do thank you for it! 

Thank you again for your humility and integrity, and for listening to your customers. May the Lord richly bless your ministry and the future of FL / Logos. 

Thank you Bob and Faithlife.

Fantastic news. Thank you all so much for listening to your customer base. Don't see a lot of that these days. 

Thank you, you are Richly, bless, Highly favored, and Deeply loved by my Father. He is so good to us. May He continue to use you according to His purpose for your life, in Jesus Name: Amen, Maranatha1

Thank you very much for listening to our feedback and actually taking action because of it. That goes a long way with me personally. The reality is we all make decisions we regret, and I am very pleased as a customer to see how you have handled this situation. 

Hello, I’m Finally understanding a year of questioning.  I subscribe logos through « edition clé », I never received any explanation in French for all your communications. It seems that you don’t Consider the languages of your subscribers. It’s a bit perturbating. Can’t you find any good willing servants to organise your communications in différent languages? Will be good goal! Thank you for your new explanation, God bless you...

Two quick questions, Bob:

1. Some customers who already used the coupon code are asking what do they need to do if they want to transition to Faithlife Connect (No Resources) if they already used the coupon code. I'm not one of them, but some are wondering.

2. Can you make another "undo"? The new multiple shades of green coloring behind all the Faithlife services icons is literally causing my vision issues when I try to browse Faithlife website or look at the icons on my iPhone and iPad. Can you pick a single shade of green and use it for the background behind all Faithlife services icons moving forward (it's not just green, any spectrum of colors together interferes with my vision problems. On the days when people change their Facebook profile pics with rainbow colors, I literally get dizzy because the color shifting doesn't lineup correctly when I look at it. I probably need to strengthen my glasses prescription).

Thanks! 

Thank you

Thank you for your humility, listening and gracious response. 

Thank you, Bob!  From my perspective, this is a perfect alternative.  Your willingness to change based on customer response demonstrates your appreciation for your "old" customers.

Thank you, Bob for your sincere letter and apology. I am one of those who did not email you. I did wonder what I was going to do (similar to many others). 

I am convinced prayers were answered about this "subscription" approach. It did not feel right when I received your "coupon" email. So very grateful you sent this second email.

Will keep praying for the ministry of Logos/Faithlife.

Prayerfully Yours,

Dr. Karl Csaszar

This was my fault, not the team's.

A good leader says it was my fault and takes responsibility. My faith is restored in Faithlife.

And thank you for listening to feedback. This is a great move for those of us who have already invested so heavily in a library!

Dear Bob,

First and foremost, I would like to thank you and your entire team for the remarkable work you have put into Logos.  Your customer and technical service are truly the best I have dealt with, period.

I have had multiple strokes (eleven, but who's counting) and at times struggle with the understanding the understanding of the changes you have mentioned here and in previous posts.  I do not understand the difference between Logos Now and Faithlife Connect Essentials.  Is there some way I can see the two programs side by side?  I am hoping this indeed is possible, as it will give me a better understanding of the two programs.  To date, I have spent $13,420.65 at Logos.  I tell you this not it boast but to thank you for all the products that you developed and that I find useful in my studies.

Since the strokes, my ability to study has become limited; on a good day, I can work for about four hours before the stroke symptoms return and I crash physically.  As I am sure you can determine, wholesale changes in my day to day studies does not work for a time; after using the new programs, etc., I eventually come around.  I just have to have a good understanding of the program.

This brings me to my next point.  Is there a way to operate Logos or Faithlife programs by speaking.  My right side has been affected by the strokes and typing, writing (I am right handed), using the trackpad (I actually learned how to do that with my left hand), etc., while reminiscent of Tim Conway's comedy, can be both difficult and frustrating.

Bob, again I would like to thank you and everyone at Logos / Faithlife (I am still quite partial to the name Logos) for all they do to bring the Word of God to all.  I know you recognize that those of us that teach, preach, etc., are held to a higher standard.

Before I close I was wondering if you have the men's Logos fleece in large or extra large?  They are no longer on the site, but asking never hurt.

Be Blessed in the Lord and always stand strong for His Word.

In Christ,

Rick Shaffer

Bob- Thank you.

I voiced criticism when you made the decision, so now I must thank you and give kudos for the fact that you actually listened to your customers. Thank you!

Hi and GOD Bless you.

Thank you.

Thank you Bob.  I think it's fantastic when a CEO can stand up and admit a mistake to his customers and then make it right.  Like many others, I will be setting my auto-renew back to 'on.'

Thank you!