Announcement: Logos Now to continue at same price (with new name)
Comments
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Allow me to be a dissenting voice.
I was quite happy with the change and my $200 coupon. I wish I had used it now!
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David Carter said:
Allow me to be a dissenting voice.
I was quite happy with the change and my $200 coupon. I wish I had used it now!
Bob’s post addresses this situation:
Bob Pritchett said:If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
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Has anyone seen this change reflected in their subscriptions?
For book reviews and more visit sojotheo.com
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I don't even use Logos Now, but I have to say thank you too!
This story should be written up in Readers Digest or on National TV about how business can be conducted. I have never seen anything quite like it. I am almost tempted to buy LN just to say thanks, but think I will see what LMM brings first.0 -
This is Awesome!!!! Thanks Bob!
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John Kight said:
Has anyone seen this change reflected in their subscriptions?
That won't happen until next week sometime (probably Wednesday at the earliest). We'll be sure to let you know when everything has been taken care of.
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I was and still ok with the change. Change is going to occur, however, I think that this BIG change would have been better received by those that were not ok with it, if there would have been a lot of time in preparing for it.
My question, now that there will be a choice in reverting back to the original LN subscription (by default) which will completely expire in November or whenever your year expires, or keeping things as they are now, is, what will happen if you have already used your code?
I'm thinking that, if my library/licensing will once again change by removing resources obtained from the code, I'd rather keep things as they are now and be grandfathered to whatever connect starter turns in to.
Thanks Bob for the code, and giving all the option of going back to LN if desired.
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Phil Gons (Faithlife) said:John Kight said:
Has anyone seen this change reflected in their subscriptions?
That won't happen until next week sometime (probably Wednesday at the earliest). We'll be sure to let you know when everything has been taken care of.
Please take your time, and do this smoothly.
I had already used my coupon for the Full Feature Set (actually Logos Essentials Medium). I am not sure I want to go back to a subscription in any form but would like a few days to think about it. I would appreciate it if my library were not altered any during that time.
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This is a great win-win solution and it is much appreciated.
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Thank you very much sir.
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Thank you very much!
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Thank you Bob for taking the opportunity to listen to your customers, incorporate our feedback, and resolve the situation. I look forward to the new Logos Connect Essential (No Resources) plan.
A few additional comments:
1. You still do not have to release new Logos features every six weeks like we had with Logos Now. You can keep the six week release schedule for bug fixes and smaller updates, but we don't need major new features every six weeks. Take your time on them, and release them when they're ready.
2. I've instructed my sales rep to ensure my Faithlife Connect Essential (No Resources) plan renews. I won't purchase the Logos 7 feature set and just stick with Faithlife Connect for access to Logos features. You're welcome to take back the coupon (I haven't use it yet). Bible Study Magazine will be set to auto-renew as well.
3. When Logos 8 comes out, in terms of features, I'll likely stick with Faithlife Connect. In terms of books, I'll evaluate what you offer and see if any of your packages would benefit me (I've been pivoting away from needing major packages anyway since I'm now in a position where I need to focus on specialized purchases. I'm not spending less money overall in books, just putting money toward more specialized books that align with my academic major). I'll at least give Logos 8 a look now,
4. My Master Journal Bundle Pre-Pub has been restored. I'm reviewing my canceled pre-pubs, and most of them will likely be restored. I had a Mobile Ed pre-pub I may leave canceled and watch it free on Faithlife Connect, then decide to purchase it if I need permanent access to it. My Community Pricing purchases have been restored as well.
5. I'm restoring access to Faithlife's marketing emails and access to the marketing stuff on my Logos homepage. In terms of future book sales, I'll evaluate each situation and decide how I need to best purchase resources to fit my overall Bible study workflow (pretty much that's how I handled it in the past).
6. The $14.99/month price point for Faithlife Connect Essential (No Resources) is a good idea for new customers/subscribers. Other subscription services I'm on have made price increases in the past, but allowed existing customers to be grandfathered in. It's a good move and one that is sensible.
Thank you again for resolving this situation. I appreciate your taking the time to listen and implement the needed changes.
Dr. Nathan Parker
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Thank you very much for responding in this way. In my initial surpise at the first announcement, I was more disappointed in the way things were handled than in the realization that subscription based packages are the wave if the future. The tiers of the new system make sense. That said, had you simply offered to grandfather in old NOW subscribers, and only offered the new package to new subscribers, I doubt you would have heard much of a peep - tho in truth, some will grumble at any change, be it good or bad. :-) . I love Logos and use it everysingle day, as I have for years. My library and my tools in one integrated libro-system is invaluable. And seeing you respond as you have makes me delight in not having jumped too quickly when I saw the initial offering, and restored my sense of the partnership with Logos I have treasured. Thank you. Reid Ferguson. Might I suggest a true side-by-side comparison of the grandfathered | Starter | Essentials? You might find more willing to change if it is simply offered with clear delineating detaisl. Just a thought. R
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Thanks Bob!
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Bob Pritchett said:
We are effectively restoring Logos Now at the same price, only with more value. This configuration will be called Faithlife Connect Essentials (No Library), and will come with everything in Faithlife Connect Essentials (https://connect.faithlife.com/) except the subscription-based access to the library.
This is everything Logos Now was and a bit more, and will include other (non-library) improvements/benefits to Faithlife Connect Essentials as they are released.
As a Logos Now subscriber, you are grandfathered into this package and price point.
Very happy with this move. When things get restored next week, I'll enable auto-renew again. Thank you, Bob.
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?
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Joshua Tan said:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?
Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.
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Eventhough I am not LN subscriber, (I always prefer ownership model vs renting), I am very happy that Faithlife found a solution that would benefit everyone. It makes me confident that Bob listens costumers and will never jeopardize them.
"No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill
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Phil Gons (Faithlife) said:Joshua Tan said:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?
Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.
Awesome! Thanks, Phil.
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Phil Gons (Faithlife) said:Joshua Tan said:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?
Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.
Phil sir. Before all of this I rested at LN annual for $99. Will it stay at the annual rate or will it move to $9.99/month
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Mattillo said:
Before all of this I rested at LN annual for $99. Will it stay at the annual rate or will it move to $9.99/month
If you weren't an active Logos Now member on 2/21 but were in the past, you'll receive an opportunity to take advantage of this special offer of Faithlife Connect Essentials (No Library) at Logos Now pricing, and you should be able to choose whether you want to pay monthly at $9.99 or annually at $99.99.
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Phil Gons (Faithlife) said:Mattillo said:
Before all of this I rested at LN annual for $99. Will it stay at the annual rate or will it move to $9.99/month
If you weren't an active Logos Now member on 2/21 but were in the past, you'll receive an opportunity to take advantage of this special offer of Faithlife Connect Essentials (No Library) at Logos Now pricing, and you should be able to choose whether you want to pay monthly at $9.99 or annually at $99.99.
Thank you Phil. I am/was a member at the $99 annual rate. I got moved to connect essentials and was curious what I might be moving back to. I'm sure the email I'll receive will explain it. Thank you
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It's not that often I get to keep my cake and eat it too! This new plan is perfect and the Now pricing is an unexpected gift. A no book subscription plan is exactly what I was hoping for and that's exactly what you have given us. Thank you so much!
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Mattillo said:Phil Gons (Faithlife) said:Mattillo said:
Before all of this I rested at LN annual for $99. Will it stay at the annual rate or will it move to $9.99/month
If you weren't an active Logos Now member on 2/21 but were in the past, you'll receive an opportunity to take advantage of this special offer of Faithlife Connect Essentials (No Library) at Logos Now pricing, and you should be able to choose whether you want to pay monthly at $9.99 or annually at $99.99.
Thank you Phil. I am/was a member at the $99 annual rate. I got moved to connect essentials and was curious what I might be moving back to. I'm sure the email I'll receive will explain it. Thank you
Got it. We'll keep you at your same payment term.
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Thank you
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I too am shocked and pleased. As a very long term user, I continue to be surprised at the outstanding responses shown by Faithlife. As a previous owner of a couple of other products, it was more like dealing with Apple (in other words - no response). I am so pleased that this issue has been resolved beyond anyone's expectation. This is why I have been a long term customer and have spent $xx,xxx in the last 25 years.
I remain concerned about Faithlife diversification to a point it may become burdened financially. But clearly the customer response remains your strength in a world where most companies could care less.
In a word - Thank you (actually 2 words).
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Phil Gons (Faithlife) said:Joshua Tan said:
Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?
Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you won't get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.
Good news all around, thank you...though I think I properly made a correction to the quote above?
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Dustin Pearson said:
Good news all around, thank you...though I think I properly made a correction to the quote above?
NO, you've just introduced an error and possible cause of confusion! You WOULD get back in at $14.99 versus staying in at $9.99 (or $99/yr).
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He who has an ear, Let him hear.Danny Parker said:I remain concerned about Faithlife diversification to a point it may become burdened financially.
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Reuben Helmuth said:Dustin Pearson said:
Good news all around, thank you...though I think I properly made a correction to the quote above?
NO, you've just introduced an error and possible cause of confusion! You WOULD get back in at $14.99 versus staying in at $9.99 (or $99/yr).
Correct. Now members will get in at the special discounted rate of $99.99/yr. If you cancel and then decide later to resubscribe, you'll have to pay the higher rate $149.99/yr.
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Bob Pritchett said:
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
Hi Bob.
Is there a name or email address (not phone) that is best for the 'contact us' part?
Thanks.
2017 15" MBP, iPad Pro
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Great news! Confidence restored and your humility has challenged me to pray for FaithLife, which is something I have never done before.
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Dear Sir
Thank you for bringing back Logos Now (Faithlife Connect Essentials (No Library)). Thank you for the $200 discount code towards purchasing Logos 8.
Will I still be able to use this code when I upgrade to Logos 8? Please could you let me know.
Thank You.
Martin Groves
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Thanks Bob
For a customer this is a fair and reasonable compromise, as usual you have come through for us.
I agree with the comments of others that we don't need new features every 6 weeks as personally I struggle to keep up with the change and incorporate it into my study. Regular stability, performance and minor usability enhancements would be good though.
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Thanks Bob!
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Whew! That was a close one. Thanks for reconsidering, Bob.
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Nathan Parker said:
1. You still do not have to release new Logos features every six weeks like we had with Logos Now. You can keep the six week release schedule for bug fixes and smaller updates, but we don't need major new features every six weeks. Take your time on them, and release them when they're ready.
This. All. Day. Long.
Carpe verbum.
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Martin Groves said:
Will I still be able to use this code when I upgrade to Logos 8?
Hi Martin.
I have highlighted the pertinent piece from Bob's OP
Bob Pritchett said:You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
Hope that helps.
I will be keeping connect (and the coupon code) as soon as I can work out who to contact!
2017 15" MBP, iPad Pro
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Bob Pritchett said:
If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point.
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
Bob, thank you very much for listening to us.
I do hope that you do not feel obligated to keep the price for grand-fathered customers at $8.99 indefinably. I don't think the objection was so much a price increase, but having to pay for what we had already purchased. We fully understand that Logos has to turn a profit. One of the attractions of Logos Now for many of us is we thought we were actually helping Logos with the cost of development and support.
Even if I had to pay $14.99 per month to have Faithlife Connect (no library) I would be a happy customer. $5 per month may seem trivial, but it just the thought of pay that amount for what I have already purchased seemed grossly unfair.
BTW I think the reason people don't have the same reaction Netflix or Apple Music is because those subscriptions give you access to libraries many times larger than what you already owned, but in the case of FLC the library was many times smaller than the one you already own! Might want to keep this in mind for the future.
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Martin Folley said:Martin Groves said:
Will I still be able to use this code when I upgrade to Logos 8?
Hi Martin.
I have highlighted the pertinent piece from Bob's OP
Bob Pritchett said:You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.
Hope that helps.
I will be keeping connect (and the coupon code) as soon as I can work out who to contact!
Thank you for your response.
I am happy with this new change to Faithlife Connect Essentials (No Library). I am interested in whether there will be a Logos Now discount for purchase of Logos 8 base packages.
Thank you.
Martin Groves
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Martin Folley said:
I will be keeping connect (and the coupon code) as soon as I can work out who to contact!
That makes two of us. Let me know if you ever find out how to contact them. The generic email addresses are typically a complete waste of time
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Keith Larson said:
BTW I think the reason people don't have the same reaction Netflix or Apple Music is because those subscriptions give you access to libraries many times larger than what you already owned, but in the case of FLC the library was many times smaller than the one you already own! Might want to keep this in mind for the future.
That is true for you (and me!), but not for new subscribers... As originally set up, FC was for new users. This change has added back in the much needed correction for long time users (and those who want to own their books).
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Phil,
I subscribed to Logos Now and got used to the features... thank you...(and thank you Bob)....now to my question. The Lexham Hebrew Interlinear Bible (LHI) is a wonderful resource which came with Logos Now.
Please tell me if the interlinears are cut out of Logos Now... and, if so, the best options to acquire this one at least ????? are. This is the only one I know so far and it is wonderful and helpful and I do want to own it...... so, am I ok with what Bob proposes or, for me, do I still need to buy or subscribe to something more.
thank you very much Phil,
Rob
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I'm very happy with this decision - thanks so much for listening to us!!! [Y][Y][Y]
גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה
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Rob Lambert said:
Please tell me if the interlinears are cut out of Logos Now
I don't know if you will get a direct reply, but I assume not. You may need to call FL for verification, but see this from Bob's post:
Bob Pritchett said:We are effectively restoring Logos Now at the same price, only with more value. This configuration will be called Faithlife Connect Essentials (No Library), and will come with everything in Faithlife Connect Essentials (https://connect.faithlife.com/) except the subscription-based access to the library.
This is everything Logos Now was and a bit more, and will include other (non-library) improvements/benefits to Faithlife Connect Essentials as they are released.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
I wonder if they will keep the two free books thing going forward. I snagged the illustration collection and it looks good thus far
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Love covers a multitude of “sins” :-)
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Keith Larson said:
Bob, thank you very much for listening to us.
I do hope that you do not feel obligated to keep the price for grand-fathered customers at $8.99 indefinably. I don't think the objection was so much a price increase, but having to pay for what we had already purchased. We fully understand that Logos has to turn a profit. One of the attractions of Logos Now for many of us is we thought we were actually helping Logos with the cost of development and support.
Even if I had to pay $14.99 per month to have Faithlife Connect (no library) I would be a happy customer.
[Y]
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I just emailed customer support at cs@logos.com and got confirmation back in about an hour that my account would remain as per the original deal (coupon code, Faithlife Connect Essentials subscription etc). Thanks Faithlife and Bob!
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Thank you Bob. I’ve been a Logos fanboy since 2006 and have won many a convert to Logos. Things like birthday coupons and humble responses like this one continue to remind me why I love you guys so much. Keep up the great work!
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