Announcement: Logos Now to continue at same price (with new name)

I am sorry for how we communicated the Logos Now / Faithlife Connect change. This was my fault, not the team's.

We have been listening to your feedback and you have caused us to change our plan.

The bottom line: We are reversing this change, and you do not have to do anything. You will be automatically returned to the situation as of two weeks ago, before our announcement.

We are effectively restoring Logos Now at the same price, only with more value. This configuration will be called Faithlife Connect Essentials (No Library), and will come with everything in Faithlife Connect Essentials (https://connect.faithlife.com/) except the subscription-based access to the library.

This is everything Logos Now was and a bit more, and will include other (non-library) improvements/benefits to Faithlife Connect Essentials as they are released.

If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point.

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.

We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

It will take us a few days to roll out appropriate emails, web pages, and other changes, but since the main impact was already deferred to months away, there's no hurry or need to take any immediate action on your part. And if you're happy to 'go back to what it was', no action is needed at all.

I am very sorry that we failed to clearly communicate our plans and reasoning in advance, and that we caused so many of our faithful customers to feel hurt or surprised. We value our relationship with you, and are sorry to have damaged it in any way.

I hope you will forgive us, and accept this apology and change of plans.

It is our understanding that this announcement restores every user to a better situation with absolutely no change in cost.

For more than 25 years we have endeavored to use technology to equip the Church to grow in the light of the Bible, and to earn your trust . I am sorry for letting you down, and hope that this change has come quickly enough to restore your confidence in us.

-- Bob Pritchett, President/CEO Faithlife

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Comments

PetahChristian

Thank you, thank you, thank you!

ReformedPilgrim

"If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price."

This right here. I hope I'm on this email list as a previous Logos Now customer.

Beloved Amodeo

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically.

Are you doing away with the $200 coupon?

Nord Zootman

Thank you Bob!

John Kight

Thanks, Bob! When can we expect to see this change go into action on our accounts?

David J Heintzman

Thank you Bob.

As I mentioned in another post I apologize for my initial reaction and the attitude I expressed in some of the emails I sent.

Thank you for listening, it really is appreciated.

m wilson

כל הכבוד והצלחה

Bill Anderson

Bob,

I plan to reset my subscription to auto-renew based on this news.

And, thank you for this month's P&R sale. Although I am one of those longtime customers that purchases selectively these days, this sale prompted me to purchase a few.

Keith Pang

Great news! Thank you for listening to the people's feedback! This is a great move by your company!!

Yasmin Stephen

Thank you, and thanks as well for the extra LN benefits.

Beloved Amodeo

Deleted Double Post

Yasmin Stephen

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically.

Are you doing away with the $200 coupon?

He touched on this in the announcement:

Here: You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

And here: If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

Mark Smith

Are you doing away with the $200 coupon?

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

Beloved Amodeo

Thank you Bob. This is good news! Excuse the double post accidentally hit post when returning to original screen. Will delete.

BillS

Thanks, Bob. Never lost confidence in you, though I set my subscription not to auto-renew. If I could change LN Now to auto-renew, I would've already done so. (It doesn't appear to let me.)

Blessings, & thanks.

Now, we just have to figure out our part to keeping you in business.

J. Erik

This is good news

Small Heath

This kind of makes my head hurt. I was trying to adjust to the new subscription to see if it would work for me. I can't find any books to purchase in Deals because they're not discounted or in Lexham Originals because they're grayed out, so I'm undecided on Connect Essentials. But now it's gone? I'm going to wait until the end of March and have CS explain it to me.

Dale Heath[:)][:D][:O][:P][;)][:(][H][:@][A][6][8-|][][st][8o|][^o)][+o(][^][U][G] you get the idea.

Bob Pritchett

I'm undecided on Connect Essentials. But now it's gone?

No, all the other Faithlife Connect configurations are still there. We just added a new Faithlife Connect Essentials (No Library) option for Logos Now customers, and those who prefer to own their library.

Erwin Stull, Sr.

I have a question. What if you have already used the coupon code and say that you purchased the FFS and a few other resources? When the change reverts back to the previous LN or to Faithlife Connect Essentials No Library (instead of Faithlife Connect Starter), will the FFS and other resources be gone as well?

Thanks

abondservant

I'm undecided on Connect Essentials. But now it's gone?

No, all the other Faithlife Connect configurations are still there. We just added a new Faithlife Connect Essentials (No Library) option for Logos Now customers, and those who prefer to own their library.

thank you!

Erik

Are you doing away with the $200 coupon?

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

I'm curious about what happens to folks that may have already used the coupon code to purchase the L7 Feature Set? I personally didn't use it, but I'm sure some folks will be wondering.

Simon’s Brother

Thank you Bob. Much appreciated that you have listened and changed direction.

Erwin Stull, Sr.

Are you doing away with the $200 coupon?

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

I'm curious about what happens to folks that may have already used the coupon code to purchase the L7 Feature Set? I personally didn't use it, but I'm sure some folks will be wondering.

This is the question I have, however, I have used the code.

Donnie Hale

The bottom line: We are reversing this change, and you do not have to do anything. You will be automatically returned to the situation as of two weeks ago, before our announcement.

Thanks, Bob. Great decision, and very much appreciated.

It doesn't look like I can reset my Logos Now subscription to auto-renew or that the "No Library" version of Essentials shows up yet. I'll assume that those details will be addressed shortly.

Donnie

Sojourner

As a poor graduate student, I cannot thank you enough!

Michael Sullivan

Thank you Bob. Now, if you could only give us a sneak peak at the Logos 8 packages and Feature sets so we would know what to choose. . . .[;)]

Small Heath

I'm undecided on Connect Essentials. But now it's gone?

No, all the other Faithlife Connect configurations are still there. We just added a new Faithlife Connect Essentials (No Library) option for Logos Now customers, and those who prefer to own their library.

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

The above tells me my Connect Essentials subscription is gone and I will have to do something if I want it. Again, I will call CS later in March and have them explain it to me.[+o(]

Dale Heath

Erwin Stull, Sr.

Thank you Bob. Now, if you could only give us a sneak peak at the Logos 8 packages and Feature sets so we would know what to choose. . . .

Now why would you want to chase Bob away from the forum. [:)]

Mattillo

Well this is good news but I'm sad I didn't use my coupon code. I was going to save it for L8. Goes to show that you should use things immediately upon finding them I guess

DAL

כל הכבוד והצלחה

Really? 🧐

Mattillo

If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point.

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.

We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)

I am/was/still a LN annual subscriber but from this post can I take it as I'll return to my LN annual @ the $99/year rate? Will there be a monthly option added as well?

Randy W. Sims

Thank you! As always, you are much too generous. I really appreciate the continued privilege of access to new features for a more than fair price.

DAL

Dale Heath you get the idea.

Mixed emotions?

Andrew116

Well handled Bob. Thankful for you and your company, mainly because of the way it helps me learn about God each day. But also because you are committed to doing the right thing by your customers.

Sorry for my whinging.

SineNomine

Hi Bob, this seems like a very good decision on your part, and I commend you for it.

Will any of it affect Verbum Now?

Dave Thawley

Thank you so much for this move Bob. Thanks for the apology and thanks for listening to us. I feel quite lost for words over this , I feel a little blown away by your stance so thank you.

Liam Maguire

Bob, Thank you. This course correction has thoroughly restored my faith in Logos. Thank you so much. God bless you. Have a wonderful weekend.

Presumably, I don't need to do anything? The change to my subscriptions section will be handled on your end?

Thanks again.

Matt Hudson

Bob,

Thank you. Wonderful decision!

It's good to know that FL values the both the input (even if written in fear and deep emotion) and the suggestions of your customers. You have righted the course!

This announcement is a reminder to me that even a large company can have ears and a heart.

Thank you, again. This decision is a true blessing!

I just can't thank you enough. Really.

mike

Thank you Bob!

This makes me to want to invest even more.

Please bring out the Logos 8 soon... and take my money!

Chuck Hawkins

Thanks Bob,

This is great news and it does a lot to restore my faith in Faithlife.

When L8 arrives will we be able to use the coupon code that was sent to us if we haven't already used it?

Thanks again for listening to your base.

Joey Midgett

Thank you Bob, for listening to your customers. Faith restored. God bless, and may Faithlife prosper long into the future.

Marshall Harrison

Thanks for the change in direction Bob.. It is much appreciated.

James McAdams

When L8 arrives will we be able to use the coupon code that was sent to us if we haven't already used it?

Bob’s post addresses this situation:

If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point.

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.

We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

I’d actually already spent mine but definitely want to stick with this plan, so I’ve requested a refund on my purchase and requested that my voucher be cancelled off - they haven’t (clearly) stated that this refund is necessary but I’m more than happy at the way things have been handled here, and don’t want to exploit the situation or confuse matters.

Stephen Steele

Thank-you!! This has restored my faith in the company.

Great to see a place at the table remains for those who wish to own their resources, and that we're not going to be the poor relation or have to pay more for things we'll not use.

David Carter

Allow me to be a dissenting voice.

I was quite happy with the change and my $200 coupon. I wish I had used it now!

James McAdams

Allow me to be a dissenting voice.

I was quite happy with the change and my $200 coupon. I wish I had used it now!

Bob’s post addresses this situation:

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

John Kight

Has anyone seen this change reflected in their subscriptions?

GaoLu

I don't even use Logos Now, but I have to say thank you too!

This story should be written up in Readers Digest or on National TV about how business can be conducted. I have never seen anything quite like it. I am almost tempted to buy LN just to say thanks, but think I will see what LMM brings first.

James Ogle

This is Awesome!!!! Thanks Bob!

Phil Gons (Logos)

Has anyone seen this change reflected in their subscriptions?

That won't happen until next week sometime (probably Wednesday at the earliest). We'll be sure to let you know when everything has been taken care of.

Eric Back

This is a great win-win solution and it is much appreciated.

Marlon Browne

Thank you very much sir.

Ruurd Offringa

Thank you very much!

Nathan Parker

Thank you Bob for taking the opportunity to listen to your customers, incorporate our feedback, and resolve the situation. I look forward to the new Logos Connect Essential (No Resources) plan.

A few additional comments:

1. You still do not have to release new Logos features every six weeks like we had with Logos Now. You can keep the six week release schedule for bug fixes and smaller updates, but we don't need major new features every six weeks. Take your time on them, and release them when they're ready.

2. I've instructed my sales rep to ensure my Faithlife Connect Essential (No Resources) plan renews. I won't purchase the Logos 7 feature set and just stick with Faithlife Connect for access to Logos features. You're welcome to take back the coupon (I haven't use it yet). Bible Study Magazine will be set to auto-renew as well.

3. When Logos 8 comes out, in terms of features, I'll likely stick with Faithlife Connect. In terms of books, I'll evaluate what you offer and see if any of your packages would benefit me (I've been pivoting away from needing major packages anyway since I'm now in a position where I need to focus on specialized purchases. I'm not spending less money overall in books, just putting money toward more specialized books that align with my academic major). I'll at least give Logos 8 a look now,

4. My Master Journal Bundle Pre-Pub has been restored. I'm reviewing my canceled pre-pubs, and most of them will likely be restored. I had a Mobile Ed pre-pub I may leave canceled and watch it free on Faithlife Connect, then decide to purchase it if I need permanent access to it. My Community Pricing purchases have been restored as well.

5. I'm restoring access to Faithlife's marketing emails and access to the marketing stuff on my Logos homepage. In terms of future book sales, I'll evaluate each situation and decide how I need to best purchase resources to fit my overall Bible study workflow (pretty much that's how I handled it in the past).

6. The $14.99/month price point for Faithlife Connect Essential (No Resources) is a good idea for new customers/subscribers. Other subscription services I'm on have made price increases in the past, but allowed existing customers to be grandfathered in. It's a good move and one that is sensible.

Thank you again for resolving this situation. I appreciate your taking the time to listen and implement the needed changes.

Reid A Ferguson

Thank you very much for responding in this way. In my initial surpise at the first announcement, I was more disappointed in the way things were handled than in the realization that subscription based packages are the wave if the future. The tiers of the new system make sense. That said, had you simply offered to grandfather in old NOW subscribers, and only offered the new package to new subscribers, I doubt you would have heard much of a peep - tho in truth, some will grumble at any change, be it good or bad. :-) . I love Logos and use it everysingle day, as I have for years. My library and my tools in one integrated libro-system is invaluable. And seeing you respond as you have makes me delight in not having jumped too quickly when I saw the initial offering, and restored my sense of the partnership with Logos I have treasured. Thank you. Reid Ferguson. Might I suggest a true side-by-side comparison of the grandfathered | Starter | Essentials? You might find more willing to change if it is simply offered with clear delineating detaisl. Just a thought. R

Donovan R. Palmer

Thanks Bob!

Joshua Tan

We are effectively restoring Logos Now at the same price, only with more value. This configuration will be called Faithlife Connect Essentials (No Library), and will come with everything in Faithlife Connect Essentials (https://connect.faithlife.com/) except the subscription-based access to the library.

This is everything Logos Now was and a bit more, and will include other (non-library) improvements/benefits to Faithlife Connect Essentials as they are released.

As a Logos Now subscriber, you are grandfathered into this package and price point.

Very happy with this move. When things get restored next week, I'll enable auto-renew again. Thank you, Bob.

Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

Phil Gons (Logos)

Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.

Wild Eagle

Eventhough I am not LN subscriber, (I always prefer ownership model vs renting), I am very happy that Faithlife found a solution that would benefit everyone. It makes me confident that Bob listens costumers and will never jeopardize them.

Joshua Tan

Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.

Awesome! Thanks, Phil.

Mattillo

Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you'd get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.

Phil sir. Before all of this I rested at LN annual for $99. Will it stay at the annual rate or will it move to $9.99/month

Phil Gons (Logos)

Before all of this I rested at LN annual for $99. Will it stay at the annual rate or will it move to $9.99/month

If you weren't an active Logos Now member on 2/21 but were in the past, you'll receive an opportunity to take advantage of this special offer of Faithlife Connect Essentials (No Library) at Logos Now pricing, and you should be able to choose whether you want to pay monthly at $9.99 or annually at $99.99.

Dustin Pearson

Question: Will this price point be valid for a year and then increased to $14.99 to match the one offered to new users?

Currently we're planning to keep you grandfathered in at the Logos Now price for as long as you stay subscribed. That's not a promise that that price will never change, but if it does it'll likely be small and incremental with plenty of advanced notice. If you cancel your subscription and rejoin, you won't get back in at the $14.99/mo. price. So you'll need to stay subscribed to continue to enjoy the extra special discounted rate.

Good news all around, thank you...though I think I properly made a correction to the quote above?

Reuben Helmuth

Good news all around, thank you...though I think I properly made a correction to the quote above?

NO, you've just introduced an error and possible cause of confusion! You WOULD get back in at $14.99 versus staying in at $9.99 (or $99/yr).

Martin Folley

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

Hi Bob.

Is there a name or email address (not phone) that is best for the 'contact us' part?

Thanks.

MWW

Great news! Confidence restored and your humility has challenged me to pray for FaithLife, which is something I have never done before.

Martin Groves

Dear Sir

Thank you for bringing back Logos Now (Faithlife Connect Essentials (No Library)). Thank you for the $200 discount code towards purchasing Logos 8.

Will I still be able to use this code when I upgrade to Logos 8? Please could you let me know.

Thank You.

Martin Groves

Graham Owen

Thanks Bob

For a customer this is a fair and reasonable compromise, as usual you have come through for us.

I agree with the comments of others that we don't need new features every 6 weeks as personally I struggle to keep up with the change and incorporate it into my study. Regular stability, performance and minor usability enhancements would be good though.

Donovan R. Palmer

Thanks Bob!

Jack Hairston

Whew! That was a close one. Thanks for reconsidering, Bob.

Liam Maguire

1. You still do not have to release new Logos features every six weeks like we had with Logos Now. You can keep the six week release schedule for bug fixes and smaller updates, but we don't need major new features every six weeks. Take your time on them, and release them when they're ready.

This. All. Day. Long.

Martin Folley

Will I still be able to use this code when I upgrade to Logos 8?

Hi Martin.

I have highlighted the pertinent piece from Bob's OP

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

Hope that helps.

I will be keeping connect (and the coupon code) as soon as I can work out who to contact!

Keith Larson

If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point.

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.

We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)

Bob, thank you very much for listening to us.

I do hope that you do not feel obligated to keep the price for grand-fathered customers at $8.99 indefinably. I don't think the objection was so much a price increase, but having to pay for what we had already purchased. We fully understand that Logos has to turn a profit. One of the attractions of Logos Now for many of us is we thought we were actually helping Logos with the cost of development and support.

Even if I had to pay $14.99 per month to have Faithlife Connect (no library) I would be a happy customer. $5 per month may seem trivial, but it just the thought of pay that amount for what I have already purchased seemed grossly unfair.

BTW I think the reason people don't have the same reaction Netflix or Apple Music is because those subscriptions give you access to libraries many times larger than what you already owned, but in the case of FLC the library was many times smaller than the one you already own! Might want to keep this in mind for the future.

Martin Groves

Will I still be able to use this code when I upgrade to Logos 8?

Hi Martin.

I have highlighted the pertinent piece from Bob's OP

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.
If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.
We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

Hope that helps.

I will be keeping connect (and the coupon code) as soon as I can work out who to contact!

Thank you for your response.

I am happy with this new change to Faithlife Connect Essentials (No Library). I am interested in whether there will be a Logos Now discount for purchase of Logos 8 base packages.

Thank you.

Martin Groves

David Carter

I will be keeping connect (and the coupon code) as soon as I can work out who to contact!

That makes two of us. Let me know if you ever find out how to contact them. The generic email addresses are typically a complete waste of time

JT (alabama24)

BTW I think the reason people don't have the same reaction Netflix or Apple Music is because those subscriptions give you access to libraries many times larger than what you already owned, but in the case of FLC the library was many times smaller than the one you already own! Might want to keep this in mind for the future.

That is true for you (and me!), but not for new subscribers... As originally set up, FC was for new users. This change has added back in the much needed correction for long time users (and those who want to own their books).

Mark Markster

Love covers a multitude of “sins” :-)

John Duffy

Bob, thank you very much for listening to us.

I do hope that you do not feel obligated to keep the price for grand-fathered customers at $8.99 indefinably. I don't think the objection was so much a price increase, but having to pay for what we had already purchased. We fully understand that Logos has to turn a profit. One of the attractions of Logos Now for many of us is we thought we were actually helping Logos with the cost of development and support.

Even if I had to pay $14.99 per month to have Faithlife Connect (no library) I would be a happy customer.

[Y]

Dave Colclough

I just emailed customer support at cs@logos.com and got confirmation back in about an hour that my account would remain as per the original deal (coupon code, Faithlife Connect Essentials subscription etc). Thanks Faithlife and Bob!

Chad Williams

Thank you Bob. I’ve been a Logos fanboy since 2006 and have won many a convert to Logos. Things like birthday coupons and humble responses like this one continue to remind me why I love you guys so much. Keep up the great work!

Ann Inoue

This is good news, thank you. I will re-set my membership to auto renew again.

Myke Harbuck

I am very sorry that we failed to clearly communicate our plans and reasoning in advance, and that we caused so many of our faithful customers to feel hurt or surprised. We value our relationship with you, and are sorry to have damaged it in any way.

I hope you will forgive us, and accept this apology and change of plans.

It is our understanding that this announcement restores every user to a better situation with absolutely no change in cost.

For more than 25 years we have endeavored to use technology to equip the Church to grow in the light of the Bible, and to earn your trust . I am sorry for letting you down, and hope that this change has come quickly enough to restore your confidence in us.

-- Bob Pritchett, President/CEO Faithlife

This is why, despite occasional set backs, Logos truly is the best bet for Bible study students - period! Bob has yet again demonstrated that he genuinely cares about his customer base, and that he has the spiritual wherewithal to offer a genuine, humble apology when FL customers feel they've been slighted. I'm proud to be a 13-year Logos user and have no plans to ever change that.

BTW, and IMHO, Bob, while I appreciate the restoration of Logos Now (with a new name), and the grandfathering into the Essentials package, I don't think you should have felt obligated to offer this package at a grandfathered price. Things change - wages, technology costs, the competitive environment, etc., etc. As such, you should be free to make reasonable adjustments to any package or plan. While there are some that would complain should you increase the Essentials package by a quarter (literally), I for one would still see great value in the Essentials plan as now proposed should the price point be $109 or $119, etc.

Don't get me wrong - I'm not asking for a price increase. But I don't think it unreasonable for FL to increase packages incrementally by a few dollars every so often (say, $5 a year for annual plans, or $1 for monthly plans). Financial sustainability is important, and no segment of users, no matter how loyal we are (or feel we are) should be exempt from absorbing a portion of the costs to ensure long-term sustainability. While you certainly know better that I what your revenue needs are, FWIW, I don't think a price lock was necessary. But I do thank you for it!

Thank you again for your humility and integrity, and for listening to your customers. May the Lord richly bless your ministry and the future of FL / Logos.

Jordan Litchfield

Bob,

I am amazed at your response, and grateful for your spirit. Thank you for taking into consideration the concerns of your customers.

Along with others, I don't think you need to feel obligated to keep the price for LN the same if it is not profitable for FL. FL is a business, and while I didn't agree with the change to FLC (or all the diversifying), you need to do what is necessary to remain sustainable.

Blessings

Kevin A. Purcell

I wrote about this reversal on Saturday. Help me out. Am I relating this accurately and fairly. Please feel free to put comments in the post to correct any inaccuracies or mischaracterizations of the situation.

Scot Tomlinson

Thank you Bob and Faithlife.

Bruce Dunning

I wrote about this reversal on Saturday.

Thanks for pointing out your blog about this. It seems fair to me. One quote that you did say in your blog was

I was planning to jump ship entirely before they reversed their decision, so they did at least temporarily keep me as a user.

I for one am glad that you didn't "jump ship" and hope you hang in for the long haul.

Brandon James Trout

Fantastic news. Thank you all so much for listening to your customer base. Don't see a lot of that these days.

Ray Martinez

Thank you, you are Richly, bless, Highly favored, and Deeply loved by my Father. He is so good to us. May He continue to use you according to His purpose for your life, in Jesus Name: Amen, Maranatha1

Cole Campbell

Thank you very much for listening to our feedback and actually taking action because of it. That goes a long way with me personally. The reality is we all make decisions we regret, and I am very pleased as a customer to see how you have handled this situation.

Beloved Amodeo

Thank you very much for listening to our feedback and actually taking action because of it. That goes a long way with me personally. The reality is we all make decisions we regret, and I am very pleased as a customer to see how you have handled this situation.

Welcome to the forums! It's encouraging to see you use the forums to voice your satisfaction with a company decision. Please return with any questions you may have around resource or program use. Again I welcome you. Be blessed. [:)]

Faithlife User

Hello, I’m Finally understanding a year of questioning. I subscribe logos through « edition clé », I never received any explanation in French for all your communications. It seems that you don’t Consider the languages of your subscribers. It’s a bit perturbating. Can’t you find any good willing servants to organise your communications in différent languages? Will be good goal! Thank you for your new explanation, God bless you...

Sean

Hello, I’m Finally understanding a year of questioning. I subscribe logos through « edition clé », I never received any explanation in French for all your communications. It seems that you don’t Consider the languages of your subscribers. It’s a bit perturbating. Can’t you find any good willing servants to organise your communications in différent languages? Will be good goal! Thank you for your new explanation, God bless you...

I don't know how helpful it will be, but Logos does have a French forum here: http://community.logos.com/forums/120.aspx

Bootjack

I'm still not following or understanding whether those of us who used the Coupon, will have things automatically reversed.

For example, I used the Coupon to upgrade to Logos 7 Full Feature Set. If I leave this thing alone, is that wiped out and I'm automatically reinstated to Logos Now? Or is that something one is going to have to call Home Office about? Anyone have an idea?

I'll say as I did in another thread ... thank you so much Bob for doing what you have. This is nothing short of tremendous on your part.

Armin

Now, we just have to figure out our part to keeping you in business.

Agreed! [Y][Y][Y]

Nathan Parker

Two quick questions, Bob:

1. Some customers who already used the coupon code are asking what do they need to do if they want to transition to Faithlife Connect (No Resources) if they already used the coupon code. I'm not one of them, but some are wondering.

2. Can you make another "undo"? The new multiple shades of green coloring behind all the Faithlife services icons is literally causing my vision issues when I try to browse Faithlife website or look at the icons on my iPhone and iPad. Can you pick a single shade of green and use it for the background behind all Faithlife services icons moving forward (it's not just green, any spectrum of colors together interferes with my vision problems. On the days when people change their Facebook profile pics with rainbow colors, I literally get dizzy because the color shifting doesn't lineup correctly when I look at it. I probably need to strengthen my glasses prescription).

Thanks!

Dave Hooton

I probably need to strengthen my glasses prescription

I don't like the multiple shades of green, but you need to start with an optician and a colour photo of the Faithlife service icons!

Pastor Suell

Thank you

Wayne Donald Baker

The announcement says you can still go with the initial offer, if you wish, you will have to talk with them but they will let you keep the FaithLife starter with the 200 dollar offer, dropping the grandfathered option. One reason for this may be because people like me showed that the library option has many books already purchased in the libraries of packages. I had one of three I think in the Essentials package and about one of two in the starters and no price reduction for either package. This option, I loose the books I do not have, but keep everything I have with Logos Now..

Wayne Donald Baker

The question about the coupon was answered. The statement is the Logos now (FaithLife Connect Essentials no Library will not that is repeat not have a coupon for two hundred dollars iwith it. If you want the two hundred dollar coupon you will have to accept the Faithlife Connnect Starter option, and coupon bonus.

Wayne Donald Baker

He already stated the Grandfathered price, when and if the increases are justified, will be brought in gradually. So the price is not guaranteed to remain the same, however, the price for the non-grandfathered may also increase, keeping us at a somewhat lower price. I do not care if it eventually vanishes, my complaint was paying twice for books I already owned.

Wayne Donald Baker

I received my initial information about the Faithlife Connect on Friday Feb 23. I sent three questions to Customer Sevice before an answer. Now I see why, they were flooded. I took the trouble to check the resources listed for the Faithlife Essentials and or Starter and discoverd I had a significant number of the books in the rented library, and there seemed no discount for the books I owned. This seems to fly in the face of the policy that we do not pay twice for what we already own. This is one response allowing one to get the feature set upgrades we have with LOGOS NOW and the free books and preview books, with some extra in that area. I will be happy with that. One could consider however whether in the future one could have an option to look at, as you do with base packages, a subscription option that is discounted based on the products one purchases or purchased. I am wondering how many of the objections were primarily based on paying twice for so many resources that we had already paid for, buying the books you would now rent to us.

I am in full agreement with the many who are impressed with the willingness to admit an error and rethink your new strategy, I do note it seems the idea is to keep subscriptions as having no discount for any who have bought or invested in large libraries, myself well over one thousand monographs. The greater ones investment in base packages and libraries the less likely one will be interested in the subscription packages that have many volumes already purchased. Likewise why purchase anything when it will not reduce the subscription price, even when you purchase a product in the subscription? I believe this issue s one you need to look at.

I have also suggested that, and this applies to both subscription as well as purchased packages, one feature teachers could use is to be able to "dumb down" the package so one can have the student version for the group one is teaching, and remove the extra resources one adds to be a better instructor. This helps make sure, especially if working with people on limited resources, that one does not frustrate the students referring to resources they lack and may not be able to afford. A second idea, for mobile ed would be listing the resources they refer to in the course as part of the information about the package, preferably with an idea of the need for the resource in the course, and perhaps a package option for each mobile ed course which includes the mobile ed course and resources strongly advised to get to obtain your best results. Just a thought or two outside of this discussion.

Sean

I just emailed customer support at cs@logos.com and got confirmation back in about an hour that my account would remain as per the original deal (coupon code, Faithlife Connect Essentials subscription etc). Thanks Faithlife and Bob!

Bumping this post. I will try writing this address after some time (i.e., closer to daytime in Bellingham) to find out about keeping the coupon deal.

Keith Pang

I think thats because he didn’t mind paying the $240 that’s why he got to keep the coupon

Ray Mills

"I just emailed customer support at cs@logos.com and got confirmation back in about an hour that my account would remain as per the original deal (coupon code, Faithlife Connect Essentials subscription etc). Thanks Faithlife and Bob!"

Perfect! The exact information I was looking for. Thanks.

Martin Folley

I have just woken up to a reply from this address ... it works [:)] ... although I suspect they are a little inundated.

I have opted to keep the new connect offering ... or more specifically to keep the $200 code off L8. I had already bought the L7 full features with a view to dropping LN completely ... I could not see much value in it.

I like the mEd courses and currently see connect as a way of accessing them cheaply. With my current time commitments, it can take at least 6 months to traverse one completely ... and I 'own' more than enough to keep me busy for a while should one a year not be sufficient.

Under the new Essentials package, can you choose what mEd course you access? Under LN, the offering was very poor, to the point of my never bothering with that aspect.

Either way, with the starter at $108 pa, or a grandfathered LN at $99 pa; it seems that the extra $9 per year is worth paying for the $200 voucher. Unless I am missing something? ... such as the 1 year pre-pub promise ... which I have not seen mentioned.

Reuben Helmuth

Either way, with the starter at $108 pa, or a grandfathered LN at $99 pa; it seems that the extra $9 per year is worth paying for the $200 voucher. Unless I am missing something?

If I'm understanding correctly, we'll get "Essentials (without a library)" NOT "Starter" for the grandfathered price of $99/yr. That means we get to choose a new course to access every 6 months.

Under the new Essentials package, can you choose what mEd course you access?

Yes, you can choose from any of the INDIVIDUAL courses. Bundles are not eligible.

Clicking on the 'choose your courses' button brought up 193 courses for me.

Hope this helps clarify!

Martin Folley

Thanks Reuben. That does help ... under the LN replacement we now get to choose a course rather than have a course selected for us. I was not sure who did the choosing!

I still cannot work out the advantage that retaining the re-badged LN option has over moving to the starter plus a $200 voucher. Maybe I have read too much stuff ...

Jonathan Morley

Thank you for your humility, listening and gracious response.

PetahChristian

I still cannot work out the advantage that retaining the re-badged LN option has over moving to the starter plus a $200 voucher.

Re-badged LN = Connect Essentials (No Library), which has the following advantages over Connect Starter:

It provides access to the full feature set (instead of the starter feature set).
It provides access to early release features.
It provides access to LN's subscription-only features such as lemma-in-passage, and morph query builder.
It provides access to a free course every six months (instead of once per year).
It provides two free books a month (one Lexham/Kirkdale Press title, and one classic title).

If you don't care about the free books every month, one extra course per year, or all the extra features in LN that aren't in the starter feature set, then Connect Starter is not only cheaper than rebranded LN, but you also get $200.

If you do want any of the Connect Essentials benefits, the rebranded LN is priced $100 less per year for the same benefits (less the book rentals). It would be cheaper to go with the grandfathered LN price over the long run, rather than keeping the $200 voucher (and using it to help upgrade from Starter to Essentials).

Everything should be more clear once the Connect pricing chart is updated with the new Essentials (No Library) tier details.

Danny Elliott

Thank you, Bob! From my perspective, this is a perfect alternative. Your willingness to change based on customer response demonstrates your appreciation for your "old" customers.

Dr. Karl Csaszar

Thank you, Bob for your sincere letter and apology. I am one of those who did not email you. I did wonder what I was going to do (similar to many others).

I am convinced prayers were answered about this "subscription" approach. It did not feel right when I received your "coupon" email. So very grateful you sent this second email.

Will keep praying for the ministry of Logos/Faithlife.

Prayerfully Yours,

Dr. Karl Csaszar

Jeremy

This was my fault, not the team's.

A good leader says it was my fault and takes responsibility. My faith is restored in Faithlife.

And thank you for listening to feedback. This is a great move for those of us who have already invested so heavily in a library!

Rick Shaffer

Dear Bob,

First and foremost, I would like to thank you and your entire team for the remarkable work you have put into Logos. Your customer and technical service are truly the best I have dealt with, period.

I have had multiple strokes (eleven, but who's counting) and at times struggle with the understanding the understanding of the changes you have mentioned here and in previous posts. I do not understand the difference between Logos Now and Faithlife Connect Essentials. Is there some way I can see the two programs side by side? I am hoping this indeed is possible, as it will give me a better understanding of the two programs. To date, I have spent $13,420.65 at Logos. I tell you this not it boast but to thank you for all the products that you developed and that I find useful in my studies.

Since the strokes, my ability to study has become limited; on a good day, I can work for about four hours before the stroke symptoms return and I crash physically. As I am sure you can determine, wholesale changes in my day to day studies does not work for a time; after using the new programs, etc., I eventually come around. I just have to have a good understanding of the program.

This brings me to my next point. Is there a way to operate Logos or Faithlife programs by speaking. My right side has been affected by the strokes and typing, writing (I am right handed), using the trackpad (I actually learned how to do that with my left hand), etc., while reminiscent of Tim Conway's comedy, can be both difficult and frustrating.

Bob, again I would like to thank you and everyone at Logos / Faithlife (I am still quite partial to the name Logos) for all they do to bring the Word of God to all. I know you recognize that those of us that teach, preach, etc., are held to a higher standard.

Before I close I was wondering if you have the men's Logos fleece in large or extra large? They are no longer on the site, but asking never hurt.

Be Blessed in the Lord and always stand strong for His Word.

In Christ,

Rick Shaffer

Ken Brown

Bob- Thank you.

Bill Moore

I had no idea about Faithlife Connect till I stumbled onto this thread. I guess because the auto-renew on my Logos Now account is unchecked, I didn't receive the initial email about being moved to from Now to Connect and am still trying to determine what all is going on. I don't think I have received anything about Faithlife Connect, blissfully unaware of its introduction. I guess I need to check out the Logos forums more often. [:)] I'm glad that concerns have (or "are") being satisfied.

My LN subscription is good into August, and I was debating whether to continue with Logos Now or revert to the full feature set. I now need to see what Faithlife Connect is all about and decide whether to go with the Connect Essentials--No Library. If I'm grandfathered in at the Logos Now $99/year subscription, I may go with it.

David J Heintzman

I had no idea about Faithlife Connect till I stumbled onto this thread.

If you plan on reading through these (many) threads, I suggest you go get a BIG bucket of popcorn in advance :-)

scooter

I had no idea about Faithlife Connect till I stumbled onto this thread. I guess because the autopay on my Logos Now account is unchecked, I didn't receive the initial email about being moved to from Now to Connect and am still trying to determine what all is going on. I don't think I have received anything about Faithlife Connect, blissfully unaware of its introduction. I guess I need to check out the Logos forums more often. I'm glad that concerns have (or "are") being satisfied.

My LN subscription is good into August, and I was debating whether to continue with Logos Now or revert to the full feature set. I now need to see what Faithlife Connect is all about and decide whether to go with the Connect Essentials--No Library. If I'm grandfathered in at the Logos Now $99/year subscription, I may go with it.

PetahChristian, 7 posts above you, has a summary.

David Cranford

I voiced criticism when you made the decision, so now I must thank you and give kudos for the fact that you actually listened to your customers. Thank you!

Gerald Waldron

Hi and GOD Bless you.

Thank you.

Lee Ahlstrom

Thank you Bob. I think it's fantastic when a CEO can stand up and admit a mistake to his customers and then make it right. Like many others, I will be setting my auto-renew back to 'on.'

Bootjack

I had no idea about Faithlife Connect till I stumbled onto this thread.

If you plan on reading through these (many) threads, I suggest you go get a BIG bucket of popcorn in advance :-)

Indeed David! Since you're suggesting something that is totally cholesterol free, might I also recommend an extra large can of Red Bull or a nice delicious Coke for an Afterburner effect. Strap in and enjoy the ride Bill. See ya in the New Year!

Paul O'Rear (SIL)

Thank you!

Mattillo

I haven't gotten an email yet but I did check my subscriptions page and it was changed to:

Faithlife Connect Essentials - No Library (formerly Logos Now) - Annual @ $99.99/year

Bill Moore

I haven't gotten an email yet but I did check my subscriptions page and it was changed to:

Faithlife Connect Essentials - No Library (formerly Logos Now) - Annual @ $99.99/year

Were it not for the Logos forums, and this thread in particular, I would not know that Logos Now is almost no more and that I had been switched to Faithlife Connect. I've yet to receive anything from Faithlife about the change, evidently because my LN subscription was not set to auto-renew.

Still--no harm, no foul. It seems to be working out for the best. I may not have continued my LN subscription, but FCE -- No Library is worth keeping to me.

Ian Shepard

I still cannot work out the advantage that retaining the re-badged LN option has over moving to the starter plus a $200 voucher.

Re-badged LN = Connect Essentials (No Library), which has the following advantages over Connect Starter:

It provides access to the full feature set (instead of the starter feature set).

It provides access to early release features.

It provides access to LN's subscription-only features such as lemma-in-passage, and morph query builder.

It provides access to a free course every six months (instead of once per year).

It provides two free books a month (one Lexham/Kirkdale Press title, and one classic title).

If you don't care about the free books every month, one extra course per year, or all the extra features in LN that aren't in the starter feature set, then Connect Starter is not only cheaper than rebranded LN, but you also get $200.

If you do want any of the Connect Essentials benefits, the rebranded LN is priced $100 less per year for the same benefits (less the book rentals). It would be cheaper to go with the grandfathered LN price over the long run, rather than keeping the $200 voucher (and using it to help upgrade from Starter to Essentials).

Everything should be more clear once the Connect pricing chart is updated with the new Essentials (No Library) tier details.

I'm not certain that the Connect pricing chart will be updated with this content because it's not available to non-Logos Now subscribers and it would be confusing to them. I would like a "Connect pricing chart"-like page which defines what our benefits are and how to engage with them.

That said, I have set my subscription back to auto-renew. I am glad that I'll still have access to the same content on all of my devices and I hope that this has resolved all of those issues.

That said, regarding the free courses, since I never took part in them before, is there only a set of courses that we can choose from or does it include all of them?