So I just updated to 7.14.0.0024 and it says that Atlas is only available online. I did have an Atlas tool that worked in the past, but now that is "grayed out". Do I need Verbum Now to use Atlas under the new release?
7.14 (7.14.0.0024) is Now Available
Philana R. Crouch
Member, Logos Employee Posts: 4,597 
To immediately update to the current stable version enter the Update Now command. Otherwise, the app will automatically update the next time it's scheduled to check for updates.
Note: As announced in this forum post, we have dropped support for macOS 10.10. Logos 7.14 will only install on macOS 10.11 and above.
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Well, I am not sure what is going on ...
Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 11
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So I just updated to 7.14.0.0024 and it says that Atlas is only available online. I did have an Atlas tool that worked in the past, but now that is "grayed out". Do I need Verbum Now to use Atlas under the new release?
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I just upgraded to 7.14.0.0024 on my Mac and now the the Atlas icon is no longer displayed under Tools in Logos. I must admit I rarely used this tool, but I do not understand why I now lost access to a tool that I previously owned. If the new Atlas tool must be used online only, can there be at least a link to it within Logos?
eChristianResources.com - Connecting Christians With Quality Evangelical Resources Available For FREE On The Internet (including links to free Logos/Vyrso resources!)
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MikeG53 said:
So I just updated to 7.14.0.0024 and it says that Atlas is only available online. I did have an Atlas tool that worked in the past, but now that is "grayed out". Do I need Verbum Now to use Atlas under the new release?
I find that you can click on 'Atlas' even if is greyed out. It opens up a window with a more information plus a video ...
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Yasmin,
Thanks, that seems to be a video of the Atlas tool when it was active under the software on your computer, i.e., the old help video. The new tool seems to be different and also only seems to be available online - and not working either.
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And I'm not seeing any maps at all [:^)]
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Yasmin Stephen said:
And I'm not seeing any maps at all
Not even in the web app am I seeing any maps [*-)]
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I also have lost all access to the Atlas tool in my tools menu. It is not grayed out; it isn't even there. I am online, but have a slow connection.
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And I don't want to jump the gun here, but if this enhancement/update to the Atlas tool is going to require us to switch back and forth between desktop software and the Web App or even "Verbum/Logos Now" I would not consider that much of an upgrade. It seems that changes such as this will slowly force us to shift from a PC or Mac based package to an online version or a subscription version. And after spending thousands on a PC/Mac package, I wouldn't want to have to start paying for resources I previously had already paid for.
Or maybe it's just a glitch in the update!
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I also have lost all access to the Atlas tool in my tools menu. It is not grayed out; it isn't even there. I am online, but have a slow connection.
Bobby Bosler said:I also have lost all access to the Atlas tool in my tools menu. It is not grayed out; it isn't even there. I am online, but have a slow connection.
Are you on a Mac? Daniel also said he's not seeing it at all and he's on a Mac so I'm wondering if it removed totally for the Mac people.
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I also have lost all access to the Atlas tool in my tools menu. It is not grayed out; it isn't even there. I am online, but have a slow connection.
Bobby Bosler said:I also have lost all access to the Atlas tool in my tools menu. It is not grayed out; it isn't even there. I am online, but have a slow connection.
The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.
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Daniel Radke said:
I just upgraded to 7.14.0.0024 on my Mac and now the the Atlas icon is no longer displayed under Tools in Logos. I must admit I rarely used this tool, but I do not understand why I now lost access to a tool that I previously owned. If the new Atlas tool must be used online only, can there be at least a link to it within Logos?
Daniel,
You should not have lost access, there is some indexing work that needs to be done while online so that it can work. This can take longer depending on your internet connection and speed.
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Yasmin Stephen said:
I'm wondering if it removed totally for the Mac people.
This feature it available on macOS and Windows, as mentioned earlier it might take a few mintues depending on your internet connection to show up.
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I also have lost all access to the Atlas tool in my tools menu. It is not grayed out; it isn't even there. I am online, but have a slow connection.
The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.
Philana R. Crouch said:The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.
Thanks for the quick reply, but is there any indicator of this "background indexing" that is going on? I have no indication that anything is happening in my UI.
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I get the same message I saw during beta:"We couldn't connect to the internet. Please check your connection and reopen Atlas." Indexing or whatever cause, it should display something useful and correct so it doesn't look broken.
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Randy W. Sims said:
it should display something useful and correct so it doesn't look broken.
I agree. And I didn't even get any message about being unable to connect to the internet; I'm simply seeing no maps at all.
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Bobby Bosler said:
Thanks for the quick reply, but is there any indicator of this "background indexing" that is going on? I have no indication that anything is happening in my UI.
Hi Bobby,
I'm sorry, this is actually a different issue than I first thought. There is an issue with with an internal server that we are getting fixed. We'll get it up and running soon.
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Philana R. Crouch said:
Hi Bobby,
I'm sorry, this is actually a different issue than I first thought. There is an issue with with an internal server that we are getting fixed. We'll get it up and running soon.
[Y] Thanks!
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Everyone,
Thank you for your patience, the Atlas Tool should be working properly now.
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Philana R. Crouch said:
The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.
If the indexing is done online, why does each individual user have to index online? Why are they not prepared earlier so that each user simply has to download the indexed file? And if there is a reason you have to absolutely do this why not post an aprropriate message in the interface and also the release notes to reassure users the software is not broken but behaving as expected? One would think by now FL after all the software releases they have done that transperancy and clarity i.e. communication with users is an important part of the process. Maybe I expect to much but I really don’t think it’s too much.
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Because it has to be stored locally for each user. Like I said the issue everyone was seeing was a seperate one, which is now fixed.
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I opened Logos with holding the control key while it booted making it start up with out the Internet. Then shut it down and restart as normal allowing it to use the Internet, the Atlas started working again. You might try doing this also,,
Dell Lap Top Win 10_Home, Logos 7,
Samsung gs7 phone
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Disciple of Christ (doc) said:
And if there is a reason you have to absolutely do this why not post an aprropriate message in the interface and also the release notes to reassure users the software is not broken but behaving as expected? One would think by now FL after all the software releases they have done that transperancy and clarity i.e. communication with users is an important part of the process. Maybe I expect to much but I really don’t think it’s too much.
DOC,
If we had been aware that there was an issue we would have alerted users. At the time of shipping we did not know it was broken. We fixed it as soon as we were aware of the issue.
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Philana R. Crouch said:
Because it has to be stored locally for each user. Like I said the issue everyone was seeing was a seperate one, which is now fixed.
Fixed, indeed! This new Atlas tool is AMAZING! You all have really outdone yourselves! I love the fact that they are so much faster to load and the fact that they are in order!
That being said, I discovered one small chronology issue. I think one of these items are out of order, which appears to be an oversight. See if you can guess which one.
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Philana R. Crouch said:
Everyone,
Thank you for your patience, the Atlas Tool should be working properly now.
Though I'm now seeing the maps in the web app, in the desktop app the Atlas tool is still greyed out and when I click through I don't see any maps:
Or is this what I'm supposed to see? I'm confused ...
(Edited to add: I have restarted the app)
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Philana R. Crouch said:
Everyone,
Thank you for your patience, the Atlas Tool should be working properly now.
Unfortunately, the Atlas tool is still missing for me. I have downloaded all of the available updates and waited for visible indexing to be completed. I have restarted Logos a few times. Still missing.
eChristianResources.com - Connecting Christians With Quality Evangelical Resources Available For FREE On The Internet (including links to free Logos/Vyrso resources!)
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From what you said initially I got the impression nothing was broken and this was expected behaviour from the software. I am still not clear on what you expected to happen v what actually did happen but accept your word this wasn’t expected.
Philana R. Crouch said:DOC,
If we had been aware that there was an issue we would have alerted users. At the time of shipping we did not know it was broken. We fixed it as soon as we were aware of the issue.
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Disciple of Christ (doc) said:
From what you said initially I got the impression nothing was broken and this was expected behaviour from the software. I am still not clear on what you expected to happen v what actually did happen but accept your word this wasn’t expected.
Hi DOC,
I initially thought that was the case, but it turned out to be something else.
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Yasmin Stephen said:
Though I'm now seeing the maps in the web app, in the desktop app the Atlas tool is still greyed out and when I click through I don't see any maps:
Or is this what I'm supposed to see? I'm confused ...
(Edited to add: I have restarted the app)
Yasmin and Daniel,
I think there is a separate issue going on. I've asked CS to reach out to help troubleshoot further.
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Philana R. Crouch said:
I think there is a separate issue going on. I've asked CS to reach out to help troubleshoot further.
Thanks Philana; I'll wait to hear from them.
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Philana R. Crouch said:
Yasmin and Daniel,
I think there is a separate issue going on. I've asked CS to reach out to help troubleshoot further.
Thanks for working to get this fixed! I look forward to using the new Atlas tool.
eChristianResources.com - Connecting Christians With Quality Evangelical Resources Available For FREE On The Internet (including links to free Logos/Vyrso resources!)
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I am getting just this... can't get anything out of Atlas Tool [:'(]
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I am also only seeing the video as in Leo's post.
Disclaimer: I hate using messaging, texting, and email for real communication. If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.
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Same here... only getting the video. When I hover over atlas it says unavailable. Internet is connected and working
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UPDATE: Now working in Logos desktop app and web app. Thanks for the quick fix :-)
ORIGINAL POST: I'm also experiencing the 'greyed out' 'feature unavailable' atlas icon in Logos 7 on windows since updating to 7.14.
When I go to the atlas feature on the web app, the atlas tab opens but nothing loads inside the tab.
I'm a Logos Now subscriber - I'm wondering if the issue might have something to do with permission settings tied to the change over to faithlife connect? Just an idea.
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At last the Atlas Tool is working fine, thanks FL.
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It's now working for me as well. Thanks [Y]
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Still not working for me for some reason.
Disclaimer: I hate using messaging, texting, and email for real communication. If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.
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Try close and restart Logos...
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Is there indexing happening (for the Atlas tool) even if there is no blue indicator? My mac does not show it is indexing but the fans are running high.......still no Atlas tool (grayed out) after restarting several times
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[:(]
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Philana R. Crouch said:
the Atlas Tool should be working properly now.
Well, it is working, and it seems to be faster and better than the earlier version. The time is 8 AM GMT+3 on 3rd April 2018
Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 11
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Mine is still not working. I have opened and closed Logos several times and tried to force an update of resources, but even after leaving it over night, it is still grayed out and says that the tool is unavailable upon hovering over it in the tools menu.
Disclaimer: I hate using messaging, texting, and email for real communication. If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.
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Philana R. Crouch said:
To immediately update to the current stable version enter the Update Now command. Otherwise, the app will automatically update the next time it's scheduled to check for updates.
Note: As announced in this forum post, we have dropped support for macOS 10.10. Logos 7.14 will only install on macOS 10.11 and above.
Disappointed with the speed of the new atlas. Used to be able to go make myself a cup of coffee while the map loaded. No such luxury this time. [:P]
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After leaving mine overnight the "Atlas" tool is no longer grayed out. However it will not load, I briefly see the menu on the left but then it disappears and the screen is blank.Joseph Turner said:Mine is still not working. I have opened and closed Logos several times and tried to force an update of resources, but even after leaving it over night, it is still grayed out and says that the tool is unavailable upon hovering over it in the tools menu.
If I turn off the internet and try to load the tool the tool opens and the menu's stay but it is unusable.0 -
MikeG53 said:
And I don't want to jump the gun here, but if this enhancement/update to the Atlas tool is going to require us to switch back and forth between desktop software and the Web App or even "Verbum/Logos Now" I would not consider that much of an upgrade. It seems that changes such as this will slowly force us to shift from a PC or Mac based package to an online version or a subscription version. And after spending thousands on a PC/Mac package, I wouldn't want to have to start paying for resources I previously had already paid for.
Or maybe it's just a glitch in the update!
Okay - I guess I did jump the gun - it was only a glitch - sorry :-(
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Good morning
SO far as of this morning it is not working. Would you mind looking into it?
Dave0 -
it literally started working when i hit send!
Thanks it looks nice
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It's working well for me. I'm very pleased. Thank you all!
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Still not for me......I don't need it right now, so I will leave it, but I hope it starts working eventually0
