7.14 (7.14.0.0024) is Now Available
To immediately update to the current stable version enter the Update Now command. Otherwise, the app will automatically update the next time it's scheduled to check for updates.
Note: As announced in this forum post, we have dropped support for macOS 10.10. Logos 7.14 will only install on macOS 10.11 and above.
Comments
So I just updated to 7.14.0.0024 and it says that Atlas is only available online. I did have an Atlas tool that worked in the past, but now that is "grayed out". Do I need Verbum Now to use Atlas under the new release?
I find that you can click on 'Atlas' even if is greyed out. It opens up a window with a more information plus a video ...
And I don't want to jump the gun here, but if this enhancement/update to the Atlas tool is going to require us to switch back and forth between desktop software and the Web App or even "Verbum/Logos Now" I would not consider that much of an upgrade. It seems that changes such as this will slowly force us to shift from a PC or Mac based package to an online version or a subscription version. And after spending thousands on a PC/Mac package, I wouldn't want to have to start paying for resources I previously had already paid for.
Or maybe it's just a glitch in the update!
I just upgraded to 7.14.0.0024 on my Mac and now the the Atlas icon is no longer displayed under Tools in Logos. I must admit I rarely used this tool, but I do not understand why I now lost access to a tool that I previously owned. If the new Atlas tool must be used online only, can there be at least a link to it within Logos?
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I just upgraded to 7.14.0.0024 on my Mac and now the the Atlas icon is no longer displayed under Tools in Logos. I must admit I rarely used this tool, but I do not understand why I now lost access to a tool that I previously owned. If the new Atlas tool must be used online only, can there be at least a link to it within Logos?
Daniel,
You should not have lost access, there is some indexing work that needs to be done while online so that it can work. This can take longer depending on your internet connection and speed.
I'm wondering if it removed totally for the Mac people.
This feature it available on macOS and Windows, as mentioned earlier it might take a few mintues depending on your internet connection to show up.
I get the same message I saw during beta:"We couldn't connect to the internet. Please check your connection and reopen Atlas." Indexing or whatever cause, it should display something useful and correct so it doesn't look broken.
I also have lost all access to the Atlas tool in my tools menu. It is not grayed out; it isn't even there. I am online, but have a slow connection.
The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.
The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.Thanks for the quick reply, but is there any indicator of this "background indexing" that is going on? I have no indication that anything is happening in my UI.
Hi Bobby,
I'm sorry, this is actually a different issue than I first thought. There is an issue with with an internal server that we are getting fixed. We'll get it up and running soon.
The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.
If the indexing is done online, why does each individual user have to index online? Why are they not prepared earlier so that each user simply has to download the indexed file? And if there is a reason you have to absolutely do this why not post an aprropriate message in the interface and also the release notes to reassure users the software is not broken but behaving as expected? One would think by now FL after all the software releases they have done that transperancy and clarity i.e. communication with users is an important part of the process. Maybe I expect to much but I really don’t think it’s too much.
Because it has to be stored locally for each user. Like I said the issue everyone was seeing was a seperate one, which is now fixed.
And if there is a reason you have to absolutely do this why not post an aprropriate message in the interface and also the release notes to reassure users the software is not broken but behaving as expected? One would think by now FL after all the software releases they have done that transperancy and clarity i.e. communication with users is an important part of the process. Maybe I expect to much but I really don’t think it’s too much.
DOC,
If we had been aware that there was an issue we would have alerted users. At the time of shipping we did not know it was broken. We fixed it as soon as we were aware of the issue.
Everyone,
Thank you for your patience, the Atlas Tool should be working properly now.
Everyone,
Thank you for your patience, the Atlas Tool should be working properly now.
Though I'm now seeing the maps in the web app, in the desktop app the Atlas tool is still greyed out and when I click through I don't see any maps:
Or is this what I'm supposed to see? I'm confused ...
(Edited to add: I have restarted the app)
Everyone,
Thank you for your patience, the Atlas Tool should be working properly now.
Though I'm now seeing the maps in the web app, in the desktop app the Atlas tool is still greyed out and when I click through I don't see any maps:
Or is this what I'm supposed to see? I'm confused ...
(Edited to add: I have restarted the app)
Yasmin and Daniel,
I think there is a separate issue going on. I've asked CS to reach out to help troubleshoot further.
Yasmin and Daniel,
I think there is a separate issue going on. I've asked CS to reach out to help troubleshoot further.
Thanks for working to get this fixed! I look forward to using the new Atlas tool.
eChristianResources.com - Connecting Christians With Quality Evangelical Resources Available For FREE On The Internet (including links to free Logos/Vyrso resources!)
Everyone,
Thank you for your patience, the Atlas Tool should be working properly now.
Unfortunately, the Atlas tool is still missing for me. I have downloaded all of the available updates and waited for visible indexing to be completed. I have restarted Logos a few times. Still missing.
eChristianResources.com - Connecting Christians With Quality Evangelical Resources Available For FREE On The Internet (including links to free Logos/Vyrso resources!)
Same here... only getting the video. When I hover over atlas it says unavailable. Internet is connected and working
Good morning
SO far as of this morning it is not working. Would you mind looking into it?
Dave
it literally started working when i hit send!
Thanks it looks nice
It's working well for me. I'm very pleased. Thank you all!
Still not for me......I don't need it right now, so I will leave it, but I hope it starts working eventually
Mike,
Is this still not showing up? Depending on your internet connect speed it can take some time during the initial set up of the new Atlas Tool.
Still not for me......I don't need it right now, so I will leave it, but I hope it starts working eventuallyMike,
Is this still not showing up? Depending on your internet connect speed it can take some time during the initial set up of the new Atlas Tool.
Hi Philana, thanks for your concern. No, it is not. I have restarted several times, let it sit overnight. Restarted the computer several times. I see the left column for a brief moment then it disappears (?)
Still not for me......I don't need it right now, so I will leave it, but I hope it starts working eventuallyMike,
Is this still not showing up? Depending on your internet connect speed it can take some time during the initial set up of the new Atlas Tool.
Hi Philana, thanks for your concern. No, it is not. I have restarted several times, let it sit overnight. Restarted the computer several times. I see the left column for a brief moment then it disappears (?)
I've got the same problem: I see the left column for a brief moment then it disappears.
My Logos version is 7.13.0017. If I click on "Update Now" it says "No updates available" Yet I have the little yellow circle which says "Consider updating"
Why is Logos not updating?
Often this is due to settings you have changed related to the timing of updates. In other words, you might have to make the attempt at 3 AM if that is what you chose!
In other cases, a glitch has occurred and you just need to manually update. See link in my signature line
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UPDATE: Now working in Logos desktop app and web app. Thanks for the quick fix :-)
ORIGINAL POST: I'm also experiencing the 'greyed out' 'feature unavailable' atlas icon in Logos 7 on windows since updating to 7.14.
When I go to the atlas feature on the web app, the atlas tab opens but nothing loads inside the tab.
I'm a Logos Now subscriber - I'm wondering if the issue might have something to do with permission settings tied to the change over to faithlife connect? Just an idea.
To immediately update to the current stable version enter the Update Now command. Otherwise, the app will automatically update the next time it's scheduled to check for updates.
Note: As announced in this forum post, we have dropped support for macOS 10.10. Logos 7.14 will only install on macOS 10.11 and above.
Disappointed with the speed of the new atlas. Used to be able to go make myself a cup of coffee while the map loaded. No such luxury this time. [:P]
Well, I am not sure what is going on ...
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