Retiring the Send-to-Kindle Feature on 3/31

https://community.logos.com/discussion/comment/813661#Comment_813661

I attempted to "send to my Kindle" a couple hours ago as the option was still there. But it seem the upload is stuck in an endless loop as the upload progress bar is still moving but it has been like that for about 4 hours now and I see no way to end it.

https://community.logos.com/discussion/comment/813684#Comment_813684

But it seem the upload is stuck in an endless loop as the upload progress bar is still moving but it has been like that for about 4 hours now and I see no way to end it.

Restart the app and/or computer. The app doesn't actually "upload" anything... it simply sends a request to Logos.

https://community.logos.com/discussion/comment/813685#Comment_813685

I restarted both the app and the computer. Maybe by tomorrow it will quit sending the request. It does not appear to be slowing anything down so hopefully it will rectify itself shortly. Thanks

Mark Barnes

https://community.logos.com/discussion/comment/813684#Comment_813684

I attempted to "send to my Kindle" a couple hours ago as the option was still there. But it seem the upload is stuck in an endless loop as the upload progress bar is still moving but it has been like that for about 4 hours now and I see no way to end it.

I suspect it will stay there until you upgrade to the next version of Logos (which is currently in beta testing). When you Send to Kindle, all your PC does is send a very simple request to the Logos servers. The "upload" happens from the Logos servers, not your PC. When you request a status update (by having the info panel open on that book), Logos asks the server "have you done it yet?". Until it gets an answer in the affirmative (which it now won't), it will keep saying "Uploading".

It's not doing any harm, and if you're not actually requesting a status update, then nothing will actually be happening for you to worry about.

Nick Watson

https://community.logos.com/discussion/comment/813661#Comment_813661

Hi - I'm another who just received the email (arrived late last night UK time) and hadn't heard of this before then. If there's no legal way to keep the feature then I understand - but it is very frustrating, and all the more so with the complete lack of notice. It's a feature I've used a lot (and yes, one which did help persuade me to upgrade though I'm sure I would have done so anyway). If it's possible to extend the deadline for a couple of weeks that would be great - I can then think about what I'm going to want to read on Kindle in the next few months.

Josh "Hawaii" Nelson

https://community.logos.com/discussion/comment/813661#Comment_813661

Thanks for trying. I didn't think it was intentional. Please let us know the result!

Jordan Michael Roe

https://community.logos.com/discussion/comment/813721#Comment_813721

Fully agree...I too just received the email yesterday. It would be nice, if at all possible, to extend the deadline a few days before the feature is disabled.

Lysander Jakobi

https://community.logos.com/discussion/comment/813742#Comment_813742

Same here! Received the email just a few hours before the feature was disabled...

Aaron W

https://community.logos.com/discussion/comment/813748#Comment_813748

Well, shoot. I just spent the morning uploading books...but none of them came through. What a waste of my time.

What a mess, Faithlife.

I really hope it is in the plans to provide a localized version of send-to-kindle (call it "send to mobi") so we can at least send our books to our kindles as docs. Amazon shouldn't be able to bully you for that, anyway.

Mark Smith

https://community.logos.com/discussion/comment/813793#Comment_813793

Well, shoot. I just spent the morning uploading books...but none of them came through. What a waste of my time.

Here's what was said in the other Kindle thread:

I've also been informed that due to the substantial increase in demand for our Send To Kindle service (about 100× more requests than normal), books may take many hours to be delivered.

https://community.logos.com/discussion/comment/813793#Comment_813793

Because the email didn't make it to everyone in advance, we're going to keep the feature and the service live for two more weeks. When 6.11 ships on Monday, April 18, the feature and service will be disabled. You may continue to use it for the next two weeks, and books you send to Kindle will continue to work even after April 18.

Due to the high volume of requests, it may take longer than normal for your books to process.

I'm sorry again for the late notice—and that we have to retire a feature many of you really enjoy.

https://community.logos.com/discussion/comment/813823#Comment_813823

The two books I tried to send late yesterday afternoon have found their way to my Kindle so it must have been the back log. There was one more I really wanted on my Kindle and I see the option is still on the menu so I figured I'd give it a shot and try for one more.

Michael High

The first I heard of the death of Send-To-Kindle was an email sent by Logos at 22:12 on 31st March. So I had no opportunity to download any more books. As I use a 27" iMac for study and sermon prep, I bought a Kindle for reading for pleasure, purely on the strength of the Send-to-Kindle feature. On 1st April I received a follow up email that promised an 18 day stay of execution, but this turned out to be an April Fool message as the Send-to-Kindle is already dead (I've had a 'Kindle upload in progress' message for eight hours now).

Sorry Logos, but after 14 years of good service, you've really screwed up this time. I'm going to have to cancel all my books on pre-pub as I can't read them in comfort or on my travels. Don't expect me to buy a fancy phone or iPad. I'm back to paper, where support does not evaporate at short notice.

Levi Durfey

https://community.logos.com/discussion/comment/814067#Comment_814067

as the Send-to-Kindle is already dead (I've had a 'Kindle upload in progress' message for eight hours now).

It's not dead yet, see the above posts and also here: https://community.logos.com/forums/p/124672/813819.aspx#813819

https://community.logos.com/discussion/comment/813823#Comment_813823

Phil, thanks for the StK extension. However as FYI, currently about three seconds after each Send to Kindle request comes a "Failed..." notification. 'Retry' results are same. Perhaps FL servers are presently overwhelmed. I'll try again during a lower-traffic period.

Grace and peace. <><

https://community.logos.com/discussion/comment/814090#Comment_814090

Phil, thanks for the StK extension. However as FYI, currently about three seconds after each Send to Kindle request comes a "Failed..." notification. 'Retry' results are same. Perhaps FL servers are presently overwhelmed. I'll try again during a lower-traffic period.

Grace and peace. <><

Thanks for letting us know, Robert. We'll investigate and report back. I'm sorry for the inconvenience.

https://community.logos.com/discussion/comment/814094#Comment_814094

Phil, thanks! Undoubtedly a taxing time (sorry, couldn't resist - easy way to remember the date) for the systems involved.

Grace and peace. <><

https://community.logos.com/discussion/comment/814094#Comment_814094

I'm also getting the "failed to send" message a few seconds after clicking.

https://community.logos.com/discussion/comment/814135#Comment_814135

I'm also getting the "failed to send" message a few seconds after clicking.

The team tried to make some quick optimizations to improve the processing speed, but they weren't successful. So the service was down for a while. It's back up and running, and everything that's been submitted should still be in the queue and get processed.

https://community.logos.com/discussion/comment/814146#Comment_814146

Yes, everything I attempted to StK appear to be back in the queue. Thanks Phil

Donovan Neufeldt

https://community.logos.com/discussion/comment/813823#Comment_813823

Is there any way to block all future updates to keep the send to Kindle feature? Otherwise I will no longer buy books that are available on kindle.

Send to Kindle was the primary reason I bought Logos 6. The feature make books also readable, and not just research-able.

This is very a very upsetting step backwards for logos.

Mark Barnes

https://community.logos.com/discussion/comment/814150#Comment_814150

Is there any way to block all future updates to keep the send to Kindle feature? Otherwise I will no longer buy books that are available on kindle.

Send to Kindle was the primary reason I bought Logos 6. The feature make books also readable, and not just research-able.

This is very a very upsetting step backwards for logos.

No. The StK service requires use of a Logos server, and that server is going to be retired.

Alexis Smith

https://community.logos.com/discussion/comment/814146#Comment_814146

Hi Phil...I've been trying for a few hours now and all my books are just on a "kindle upload in progress" status. Is the service down? Was hoping to get as much sent to my kindle before the 17th...

Alexis Smith

https://community.logos.com/discussion/comment/814146#Comment_814146

I'm also getting the "failed to send" message a few seconds after clicking.

The team tried to make some quick optimizations to improve the processing speed, but they weren't successful. So the service was down for a while. It's back up and running, and everything that's been submitted should still be in the queue and get processed.

Hi Phil...I've been trying for a few hours now and all my books are just on a "kindle upload in progress" status. Is the service down? Was hoping to get as much sent to my kindle before the 17th...

https://community.logos.com/discussion/comment/814488#Comment_814488

I'm also getting the "failed to send" message a few seconds after clicking.

The team tried to make some quick optimizations to improve the processing speed, but they weren't successful. So the service was down for a while. It's back up and running, and everything that's been submitted should still be in the queue and get processed.

Hi Phil...I've been trying for a few hours now and all my books are just on a "kindle upload in progress" status. Is the service down? Was hoping to get as much sent to my kindle before the 17th...

I'll check, but it may just be backed up with other requests.

https://community.logos.com/discussion/comment/814543#Comment_814543

Confirmed that it's just high demand. We'll make sure that everything submitted by the deadline processes before we disable the service, so there's no need to worry if your books will make the cut.

Paul Burkhart

https://community.logos.com/discussion/comment/814544#Comment_814544

At what point can I close the program (or heck, even the tab!) and the request still be in process? Must I keep Logos open and connected to the same internet connection until the "Kindle upload in progress" dialog goes away, or at that point is it already in queue?

John G. Dargie

https://community.logos.com/discussion/comment/814629#Comment_814629

Paul,

You can close Logos once you have clicked the "Send to Kindle" button and it has started saying "Kindle upload in progress".

At that point your request is in a queue (on a Logos server) and will get processed in order. Some of mine took a couple of days to get processed as there's obviously a lot of us using this feature while we still can.

Bill Carroll

This is very sad news. Kindle is my portable choice for using Logos books with church services and Bible studies. Its also like "free advertising" because church members get to see the power of Logos in action.

So if Kindle and Logos won't be cooperating in the future, what other tablet options do we have for Logos (other than iPad and Android phones)?

Graham Criddle

https://community.logos.com/discussion/comment/815198#Comment_815198

So if Kindle and Logos won't be cooperating in the future, what other tablet options do we have for Logos?

There are Faithlife apps - which provide access to most of your Logos resources - available for Android and iOS.

The issue some people have with them as that most tablets are not "e-ink" and so cause strain on eyes. Apart from that the apps provide more functionality than the basic reading experience on the Kindle.

Graham Criddle

https://community.logos.com/discussion/comment/815198#Comment_815198

(other than iPad and Android phones)?

You could get a full Windows tablet - such as the Surface Pro family

Eric Ross

https://community.logos.com/discussion/comment/815203#Comment_815203

Send to kindle provides three advantages:

1) E-ink is easier on the eyes for most people
2) E-ink is usually lighter in weight and makes for an easier cover-to-cover reading.
3) E-ink has a battery life measured in multiple days.
4) The current Kindle screen apps have much larger fonts which make it useable for those with vision problems. (this could be remedied with larger fonts in the Logos/Vyrso/Verbum apps).

It is unfortunate that the current solution must fold, but I hope that that FL will be cognizant of how important this feature is. Maybe its send through email/local upload or send to Kobo. Regardless, I hope that the licensing mine-field can be navigated and new solution can be identified.

https://community.logos.com/discussion/comment/815198#Comment_815198

Kindle is my portable choice for using Logos books with church services and Bible studies. Its also like "free advertising" because church members get to see the power of Logos in action.

For clarification: Your post sounds like you are talking about a Kindle Fire device. Is that right? This thread has nothing to do with the mobile app for kindle fire devices (which is the android app). It is only about kindle e-ink devices (such as the paper white).

Floyd Johnson

https://community.logos.com/discussion/comment/815229#Comment_815229

This thread has nothing to do with the mobile app for kindle fire devices (which is the android app). It is only about kindle e-ink devices (such as the paper white).

Wrong!

Send to Kindle works with both the Kindle Fire and the e-Ink devices. The app only works on the Fire devices. This thread applies to the Srnd-to-Kindle feature, which is available for Fire and e-Ink devices.

https://community.logos.com/discussion/comment/815231#Comment_815231

Wrong!

I was responding to a user who mentioned that he will no longer be able to show "the power of logos in action." It would be strange to claim the "power of logos" while using the kindle app on a fire device!

Drewe

So i've been wondering why this hasn't been working, being basically the first time I've tried to use it.

Maybe remove the button?

Graham Criddle

https://community.logos.com/discussion/comment/815322#Comment_815322

So i've been wondering why this hasn't been working, being basically the first time I've tried to use it.

It should be working at the moment assuming you are running Logos 6.10. What issues, other than sends taking a long time, are you seeing?

Maybe remove the button?

It will be removed in Logos 6.11

https://community.logos.com/discussion/comment/815322#Comment_815322

So i've been wondering why this hasn't been working, being basically the first time I've tried to use it.

Maybe remove the button?

It sounds like you are new to the issue and haven't read through the 7 pages of posts. I don't blame you. [:)]

To elaborate just slightly on Graham's comments: The button is still there because the service was still available and working for all users when the current version of the engine was released. As Graham mentioned, it is removed in the next release.

Also, as Graham references, the timing for the resources to be sent is currently VERY long (even a couple of days). If you are using the feature correctly, it <should> work. However, due to the length of the sending, it may be past the date by the time your issue gets troubleshot.

Michael High

https://community.logos.com/discussion/comment/814070#Comment_814070

Thanks for the link, Levi. I've persisted with StK, requesting a batch of a dozen books each day. Although it is taking one or two days to process each batch, I am on target to get all the monographs I want onto my Kindle Voyage by the deadline. By the time I've read all of them, I'm sure that technology and licensing will have moved on apace!

Mikael S

https://community.logos.com/discussion/comment/815615#Comment_815615

If I order a Kindle Paperwhite new now, I will have very little time to get it filled up with books. As I'm reading about some others doing this in batches - does that mean that is the only way to currently do it i.e. does it mean I wouldn't be able to do one big batch with everything I want to send to the Paperwhite? I know about the delay caused by the demand and the server being the bottleneck and am OK with that part.
If I would do one big batch, so I need more RAM than the minimum in the computer with Logos? (Currently 4 GB, some of my other computers need service badly and can't be used for this. I could perhaps try to fix the error on my MacBook - which has 6 GB RAM. If more RAM really is needed I have the option of using my newest (and best) computer with Wifi this time, it has 8 GB RAM.)
I will be able to leave the Paperwhite powered on if that helps but I doubt it helps a lot.

Mark Barnes

https://community.logos.com/discussion/comment/815625#Comment_815625

If I order a Kindle Paperwhite new now, I will have very little time to get it filled up with books. As I'm reading about some others doing this in batches - does that mean that is the only way to currently do it i.e. does it mean I wouldn't be able to do one big batch with everything I want to send to the Paperwhite? I know about the delay caused by the demand and the server being the bottleneck and am OK with that part.
If I would do one big batch, so I need more RAM than the minimum in the computer with Logos? (Currently 4 GB, some of my other computers need service badly and can't be used for this. I could perhaps try to fix the error on my MacBook - which has 6 GB RAM. If more RAM really is needed I have the option of using my newest (and best) computer with Wifi this time, it has 8 GB RAM.)
I will be able to leave the Paperwhite powered on if that helps but I doubt it helps a lot.

You can send as many files as you need to Kindle, and all the processing is done on Logos' servers. Once the request is sent, your own computer won't be needed, and you can safely switch it (and your Kindle) off.

You don't even need to wait for your Paperwhite to arrive before you start. If you download one of the Kindle apps, you can get a "Send to Kindle" address for that device. Just make sure that "Personal Document Archiving" is switched on, and then when your Kindle arrives you'll be able to download any items previously sent to Kindle on that new device. https://www.amazon.com/mn/dcw/myx.html#/home/settings/payment

Sharon Davidson

https://community.logos.com/discussion/comment/815627#Comment_815627

I haven't had any books delivered to my Kindle since April 9th, despite sending books everyday since then. Is anyone else having success? I'm wondering if it's just the large number of people sending books, some new problem that cropped up, or something going on on my end.

Bill Carroll

https://community.logos.com/discussion/comment/816149#Comment_816149

I've been having success moving the last of my books over to my Kindle before its inaccessible. In fact, I've been delivering books to my Kindle almost every day this week (even last night). I would guess its something on your end.

Jake Putich

Hi there. I'm sorry to see this feature is being retired. I've been trying to send some of my books over to my Kindle in recent days, but with no success. I'm receiving a perpetual "Kindle Upload in Progress" indicator. Could you please help me? I'm very eager to get my books transferred before I'm prohibited from doing so. Please let me know if you need any more information.

Mark

https://community.logos.com/discussion/comment/816245#Comment_816245

I seem to be having a similar issue. I do not see the many books I uploaded on the kindle

https://community.logos.com/discussion/comment/816245#Comment_816245

Hi there. I'm sorry to see this feature is being retired. I've been trying to send some of my books over to my Kindle in recent days, but with no success. I'm receiving a perpetual "Kindle Upload in Progress" indicator. Could you please help me? I'm very eager to get my books transferred before I'm prohibited from doing so. Please let me know if you need any more information.

Jake and fellow users, as long as you are seeing the "Kindle Upload in Progress" indicator, these books should deliver to Kindle just fine. My experience has been about a four day lag between send request and final download to Kindle, but the resources are arriving. You may also want to reference the listed books at Amazon > Manage Your Content & Devices > Your Content > Show: Docs. My experience has been that books appear there somewhat before they download to the device.

Thanks again to Faithlife for the extension on this feature - clearly many more users will succeed in transferring significant numbers of Logos resources because of it.

Grace and peace. <><

Mark

https://community.logos.com/discussion/comment/816513#Comment_816513

Thanks Robert

Adam Olean

https://community.logos.com/discussion/comment/816513#Comment_816513

Hi there. I'm sorry to see this feature is being retired. I've been trying to send some of my books over to my Kindle in recent days, but with no success. I'm receiving a perpetual "Kindle Upload in Progress" indicator. Could you please help me? I'm very eager to get my books transferred before I'm prohibited from doing so. Please let me know if you need any more information.

Jake and fellow users, as long as you are seeing the "Kindle Upload in Progress" indicator, these books should deliver to Kindle just fine. My experience has been about a four day lag between send request and final download to Kindle, but the resources are arriving. You may also want to reference the listed books at Amazon > Manage Your Content & Devices > Your Content > Show: Docs. My experience has been that books appear there somewhat before they download to the device.

Thanks again to Faithlife for the extension on this feature - clearly many more users will succeed in transferring significant numbers of Logos resources because of it.

Grace and peace. <><

Same here, Robert. [Y] A bunch of books even came through a few days or so after I had clicked "Send to Kindle" and subsequently upgraded to the new Logos 6.11 RC, which removes the "Send to Kindle" feature. Thankfully, I have an older laptop running Logos 6.10 that I can still use if I decide to send anything else in the next couple days.