Logos 4 won't log into Logos anymore!

I have logos 4 and have windows xp on my desktop computer. The other day it suddenly said it couldn't log onto logos. I didn't think anything of it, and figured the site would soon be fixed, but today I checked and discovered the site was fine and I can obviously log onto it myself. But for some reason my logos library will not. The only thing I can think of that I've done recently with it was that I ordered the Logos 6 part that was free. But that day and the day after, it was still logging onto logos, so I kind of doubt that's the problem. I noticed someone else was also having the problem though didn't see anything there that would help me. Does anyone have any idea of what could be wrong?

Find more posts tagged with

Comments

Jose

Hi Cindy, I am having the same issue, and since there's no support from Logos for Logos4, not even letting me know if there is some kind of current blocking on Logos4 from loggin in. I decided to move on, since already purchased Logos 6 a while ago and I am slowly transitioning into Windows 7, moving on is not easy when a given OS environment is setup and have many applications that needs to be install on a new OS version and some app may not even work. I can understand when companies decides to close on a certain version of software, and since this kind of software (Logos) belongs to a system that requires constant synchronization and downloading of recently purchased resources then the user is stuck with the current installation and can't remove the software ever because next time around it will not work, It already happened to me and I happen to have all my resources backed up, there isn't any information and nor tech support wanted or could provide the means to do an OFFLINE licensing to load the resources. I believe I read somewhere there's a way to do an OFFLINE licensing and loading of Resources file onto Logos4 but I couldn't find clear instructions and as I said I requested it and the tech support rep told me "unfortunately i can't help you, we no longer support Logos4". If one does not have a new version of OS and have an OS that feels comfortable with there should be some kind of OFFLINE installation capability because after all the person paid for a software that should work exactly as when it was purchased, obviously given the fact that there's nothing wrong with the platform on which it runs that does not allow the software to run (that of course is a different story). Also why a Logos user does not have the alternative or at least be clearly given the alternative to manually load the resources the user bought? and allow the user to load them onto the Logos version they want to run, bypassing the network transactions from Logos servers. I just wish this to be just a network issue to be fixed otherwise the same story may repeat itself when the minimum requirement of window 7 is gone and it becomes Windows 8 then one would need to force himself to upgrade when everything is working fine in their environment. Some people claim that there's security issues related to the OS Windows XP but what if a person does not even connect to the internet, that person is obligated to update? By the way I am a person who has different version of Operating Systems running on 5 computers I own: Windows XP, Windows 7, Fedora Linux, Windows 98 (on a virtual machine), DOS 6.22, Windows 8 (on my new laptop), just wanted to make clear that I a not a person who does not know anything about computers. I support and understand the people that feels fine with their current environment (even if is old) and don't want to move on. Wish Logos to pay attention to this because I believe this is going to happen in this future when Microsoft decides not to support Windows 7 (oldest version required for Logos) anymore.

Cindy

Thanks Jose. Did you also download the free part of Logos 6? If so, maybe that is the culprit, and since we weren't warned of the consequences, Logos should be willing to remove that from our libraries so they will work again.

I have XP simply because I cannot afford to get a new computer or OS. Maybe everyone else in the world can, but not me. Since I paid what for me was a LOT of money for my bible library, I don't feel it's at all fair that I can't get help just because I'm not made of money and can't continually upgrade my library. With God's help I've managed to avoid jealousy and greed concerning it, and have been content with what the Lord has been so good to give me. I do find myself getting angry though when I hear that logos won't help us at all, and I'm very sure the Lord doesn't approve of that either. I don't want to be angry though. It serves no purpose. Instead, since many of us are having this problem, I'll pray that the Lord will help us to help each other fix it and that He will soften hearts at logos so that they also might help us.

I hope others will join me in prayer. I know the Lord will hear and act on our behalf.

Jose

I did not download the free part of Logos 6. I purchased a whole Software Update of Logos 6 which runs fine only on windows 7. So currently I have Logos 6 running on a Windows 7 Operating System. It works fine there. By the way I don't know if you are trying to run Logos 6 on Windows XP, but I believe and I am almost sure Logos 6 cannot run on Windows XP at all. I am not sure Cindy if that is what you are implying by saying "did you download the free part of Logos 6? If so, maybe that is the culprit, and since we weren't warned of the consequences, Logos should be willing to remove that from our libraries so they will work again."

About Logos I don't fully feel upset at them, because I can understand when maintaining software versions requires engineering staff which can be a financial burden for the company and we don't know for sure if they can afford it, so I don't blame them if that's the case. However there's something that can still be done and is to have some kind of knowledge database the tech support can point to or at least point the customer to some area on this forum or something like that, I know about this forum because I searched the errors in google and is not because a representative ever told me about it.

I can understand there's always an end to Software versions, however because Logos software is a library full of resources and allows users to buy new resources and on new installation, the software needs to connect to the Software companies servers and interact with the servers regarding the licensing or checking of resources ownership there should be an alternative to this because a user at some point may not be able to use it anymore. In other words if a user installs or reinstalls the Logos software and the computer does not connect to the internet or is not able to log in I don't see and I may be wrong that the resources can be downloaded into the user's computer system. In my opinion there should be an alternative like obtaining a DVD or some kind of storage media (if the space of a DVD is too small) sent by Logos or Faithlife full of the resources owned with its licensing just like the good old days of Libronix. I can just imagine the situation of one person who does not want to install a new OS or probably cannot afford it or probably just feels very comfortable with a Logos version of software that cost him or her a long time of training and learning on how to use it, is sad that the person is stuck and with no help. I would have been stuck if I wouldn't have purchased Logos 6 and installed Windows 7 on another hard drive partition in my computer. My thoughts in this matter is: if a customer purchases a software package for a specific system or platform if there's nothing wrong with that platform on which the Software package runs, and even in the case of network security issues there should be an OFFLINE option for full installation and full operation even if some features are won't work because they are based on network transactions among devices connected to the internet. I also recommend to Logos for the software to be written with the Java programming language or something similar to accomplish platform independence or a maybe consider it to become a Web application which can run anywhere on any browser and the only requirement is to have internet and almost everyone these days has it.

Graham Criddle

Hi Cindy

are you able to work offline - see "when starting Logos from the desktop" section towards the bottom of https://wiki.logos.com/Layouts__

Graham

Cindy

Yes, I can, but I cannot download any other books I want, and I can't sync my notes with my kindle or lap top when something is added or changed, etc. plus if that free Logos 7 package is what corrupted my library, then I'd like it taken off. (Sorry, I think I called it Logos 6 in my other posts.) Besides that, for the money I paid for my library, I do expect it to work the way I was promised it would. Besides the problems I've stated, and others I haven't, due to being connected properly, it's the principal of the thing. They are going back on their word and that's something no Christian should ever do. It's not just me either. It's obviously quite a few others with the same problem, and probably for the same reason.

Keep Smiling 4 Jesus :)

... or a maybe consider it to become a Web application which can run anywhere on any browser and the only requirement is to have internet

Logos Now & Verbum Now members along with Logos Cloud and Verbum Cloud subscribers have access to Logos Web App and/or Verbum Web App that are in Beta development. Forum has => Logos Web App for web app discussions.

Caveat: Web App's need newer Browsers with WebGL.

By the way I don't know if you are trying to run Logos 6 on Windows XP, but I believe and I am almost sure Logos 6 cannot run on Windows XP at all.

Logos 5 and newer need Windows 7 Service Pack 1 or newer. Microsoft choose to not implement/support .NET Framework 4.5 on XP => Important Announcement for Windows XP, Vista, OS X 10.5, 10.6, 10.7 users

Logos 4 was no longer supported as of 8 Apr 2014 => https://www.logos.com/support/free-support

Logos 6 currently has maintenance so may have future service release(s); last one was 6.14 SR-4 on Thu 16 Feb 2017.

In my opinion there should be an alternative like obtaining a DVD or some kind of storage media (if the space of a DVD is too small) sent by Logos or Faithlife full of the resources owned with its licensing just like the good old days of Libronix.

Thankful for Faithlife having over 100,000 resources, which are too big for a DVD. My library has 67 GB of space used for Resource files with ~20 % of available resources.

I can just imagine the situation of one person who does not want to install a new OS or probably cannot afford it or probably just feels very comfortable with a Logos version of software that cost him or her a long time of training and learning on how to use it ...

Thankful for lessons learned using Logos 4 still being usable in Logos 7. Thankful for visual filters created using Logos 4 still working in Logos 7.

Thankful for Logos 7 Basic and Verbum Basic

... even in the case of network security issues there should be an OFFLINE option for full installation and full operation even if some features are won't work because they are based on network transactions among devices connected to the internet.

Unfortunately, full OFFLINE installation provides opportunities for theft (has happened) so is unsupported and undocumented.

Keep Smiling [:)]

Brandyn Whittington

Hey Cindy! We sincerely apologize for the trouble. As has been stated, both the Logos 4 and Windows XP platforms have been retired, so what we can offer for assistance as limited but we can look into a couple things first. One thing that we'll need to know is the exact error you're getting when you're unable to log in. it should be either Unable to Connect to Logos.com, or wrong username or password, which of the two are you getting?

And as requested, a full set of diagnostic logs in the Logos.log file will help us investigate a bit more.

Cindy

I'm sorry, I thought I did post the error log. My computer is dying and doesn't work well so anything I use, including Logos, crashes all the time. My logs may or may not be accurate for that reason. I'm happy to post them for you if I posted the wrong thing. Just need to know what to post. The ones I already posted were all I saw. I don't care if my computer doesn't work or even that it crashes Logos as long as I can still use Logos to study like I have been. We can't afford a new computer yet, but will get one when we can since only God is keeping it running at all at this point. Sorry I can't reply very often, but I'm sick, so it will be tomorrow before I will be able to reply again. Just remembered I think that another person posted their logs about this in another thread that might help.

Graham Criddle

I'm happy to post them for you if I posted the wrong thing. Just need to know what to post.

We are really looking for logos.log

Sorry I can't reply very often, but I'm sick

Very sorry to hear that.

Keep Smiling 4 Jesus :)

I'm sorry, I thought I did post the error log. ... The ones I already posted were all I saw.

Error log was posted. By default, diagnostic logging is disabled for better performance. When application is not working correctly, Diagnostic Logging can be enabled to create more files: e.g. Logos.log that includes application context for error log message(s).

What is the login error message text ?

Sorry I can't reply very often, but I'm sick ...

Understand plus praying.

Keep Smiling [:)]

Cindy

Again, I thought that's what I posted.... it says logos log files....logos 4 error, logos 4 crash, etc. What else is there? I'm not aware of any other files.

Our electricity keeps going off today so I've got to turn off my computer now. Just came on long enough to let you know why I can't be here today. Real high winds. I just hope I can get this posted here before the electricity goes out again. See you tomorrow, God Willing.

Graham Criddle

Again, I thought that's what I posted.... it says logos log files....logos 4 error, logos 4 crash, etc. What else is there? I'm not aware of any other files.

The main file is logos.log and that is the one we really need to see.

If you don't have one, please ensure full diagnostic logging is enabled as per https://wiki.logos.com/Diagnostic_Logging and try again

Dave Hooton

It serves no purpose. Instead, since many of us are having this problem, I'll pray that the Lord will help us to help each other fix it and that He will soften hearts at logos so that they also might help us.

I hope others will join me in prayer. I know the Lord will hear and act on our behalf.

I think it is time to move on, allowing that God knows your needs and is big enough to act on them in other ways. Practically, what you want is a Windows 7 computer with Service Pack 1, or even the current Windows 10 because your Logos account will allow you to restore your library on these systems. This is my prayer, because whilst I might be able to get you working offline in XP I need to have access to your computer and your Logos account!