Announcement: Logos Now to continue at same price (with new name)

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This post has 250 Replies | 24 Followers

Posts 35
Chad Williams | Forum Activity | Replied: Sat, Mar 3 2018 1:38 PM

Thank you Bob. I’ve been a Logos fanboy since 2006 and have won many a convert to Logos. Things like birthday coupons and humble responses like this one continue to remind me why I love you guys so much. Keep up the great work!

Posts 572
Scott E. Mahle | Forum Activity | Replied: Sat, Mar 3 2018 1:44 PM

Rob Lambert:

the best options to acquire this one at least ????? are.   

If you would like to own the Lexham Hebrew-English Interlinear Bible, see “This title is included as part of the following collections” on the right side of the product page.

Logos Series X Pastor’s Library | Logos 3 Leader’s Library | Logos 4 Portfolio | Logos 5 Platinum | Logos 6 Feature Crossgrade | Logos 7 Essential Upgrade - Large | Logos 8 Methodist & Wesleyan Platinum and Academic Professional

Posts 1022
Keith Pang | Forum Activity | Replied: Sat, Mar 3 2018 2:33 PM

So glad Logos Now is back as it was before with a couple more perks! This is really great news! 

Shalom, in Christ, Keith. Check out my music www.soundcloud.com/kpang808

Posts 3250
Forum MVP
PetahChristian | Forum Activity | Replied: Sat, Mar 3 2018 2:38 PM

Rob Lambert:

The Lexham Hebrew Interlinear Bible (LHI) is a wonderful resource which came with Logos Now. 

Please tell me if the interlinears are cut out of Logos Now...

Logos Now is changing its name (and adding some benefits), but nothing has been removed. You'll still have subscription access to the interlinears.

Posts 1
Ann Inoue | Forum Activity | Replied: Sat, Mar 3 2018 3:14 PM

This is good news, thank you. I will re-set my membership to auto renew again.

Posts 1137
Myke Harbuck | Forum Activity | Replied: Sun, Mar 4 2018 7:07 PM

Bob Pritchett:

I am very sorry that we failed to clearly communicate our plans and reasoning in advance, and that we caused so many of our faithful customers to feel hurt or surprised. We value our relationship with you, and are sorry to have damaged it in any way.

I hope you will forgive us, and accept this apology and change of plans. 

It is our understanding that this announcement restores every user to a better situation with absolutely no change in cost.

For more than 25 years we have endeavored to use technology to equip the Church to grow in the light of the Bible, and to earn your trust . I am sorry for letting you down, and hope that this change has come quickly enough to restore your confidence in us.

-- Bob Pritchett, President/CEO Faithlife

This is why, despite occasional set backs, Logos truly is the best bet for Bible study students - period! Bob has yet again demonstrated that he genuinely cares about his customer base, and that he has the spiritual wherewithal to offer a genuine, humble apology when FL customers feel they've been slighted. I'm proud to be a 13-year Logos user and have no plans to ever change that. 

BTW, and IMHO, Bob, while I appreciate the restoration of Logos Now (with a new name), and the grandfathering into the Essentials package, I don't think you should have felt obligated to offer this package at a grandfathered price. Things change - wages, technology costs, the competitive environment, etc., etc. As such, you should be free to make reasonable adjustments to any package or plan. While there are some that would complain should you increase the Essentials package by a quarter (literally), I for one would still see great value in the Essentials plan as now proposed should the price point be $109 or $119, etc.

Don't get me wrong - I'm not asking for a price increase. But I don't think it unreasonable for FL to increase packages incrementally by a few dollars every so often (say, $5 a year for annual plans, or $1 for monthly plans). Financial sustainability is important, and no segment of users, no matter how loyal we are (or feel we are) should be exempt from absorbing a portion of the costs to ensure long-term sustainability. While you certainly know better that I what your revenue needs are, FWIW, I don't think a price lock was necessary. But I do thank you for it! 

Thank you again for your humility and integrity, and for listening to your customers. May the Lord richly bless your ministry and the future of FL / Logos. 

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College
Mac OS 10.13.6 High Sierra, Mid 2015 iMac, 2.5GHz i7, 32 gbRAM, 1tbSSD

Posts 412
Jordan Litchfield | Forum Activity | Replied: Mon, Mar 5 2018 1:35 AM

Bob,

I am amazed at your response, and grateful for your spirit. Thank you for taking into consideration the concerns of your customers.

Along with others, I don't think you need to feel obligated to keep the price for LN the same if it is not profitable for FL. FL is a business, and while I didn't agree with the change to FLC (or all the diversifying), you need to do what is necessary to remain sustainable.

Blessings

Posts 2723
Kevin A. Purcell | Forum Activity | Replied: Mon, Mar 5 2018 6:40 AM

I wrote about this reversal on Saturday. Help me out. Am I relating this accurately and fairly. Please feel free to put comments in the post to correct any inaccuracies or mischaracterizations of the situation.

Posts 6
Scot Tomlinson | Forum Activity | Replied: Mon, Mar 5 2018 8:14 AM

Thank you Bob and Faithlife.

Posts 205
Marshall Harrison | Forum Activity | Replied: Mon, Mar 5 2018 8:27 AM

Scott E. Mahle:

Rob Lambert:

the best options to acquire this one at least ????? are.   

If you would like to own the Lexham Hebrew-English Interlinear Bible, see “This title is included as part of the following collections” on the right side of the product page.

Following that link, the Lexham Hebrew-English Interlinear Bible was not a resource/book that we had but rather a feature of the Logos 7 Full Feature Set that we got as a subscription benefit of Now. So I'm happy.

Posts 8969
Forum MVP
Bruce Dunning | Forum Activity | Replied: Mon, Mar 5 2018 2:38 PM

Kevin A. Purcell:

Thanks for pointing out your blog about this. It seems fair to me. One quote that you did say in your blog was

Kevin A. Purcell:
I was planning to jump ship entirely before they reversed their decision, so they did at least temporarily keep me as a user.

I for one am glad that you didn't "jump ship" and hope you hang in for the long haul.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 622
Stephen Steele | Forum Activity | Replied: Mon, Mar 5 2018 2:59 PM

Are we losing the 1 year pre-pub price guarantee (which was included with Logos Now)? Haven't seen any mention of it on any of the Faithlife Connect information.

Posts 1111
Sean | Forum Activity | Replied: Mon, Mar 5 2018 4:54 PM

Phil Gons (Faithlife):
That won't happen until next week sometime (probably Wednesday at the earliest). We'll be sure to let you know when everything has been taken care of.

The email has come:

We’ve listened to your feedback and are making a change because of it.

As you’ve probably heard, we recently migrated Logos Now subscribers to a new program called Faithlife Connect. After listening to our customers, we’re moving forward with a new plan that gives Logos Now subscribers access to all the Logos features without a change in price. No action is required on your part to start enjoying these benefits.

We’re migrating Logos Now subscribers to a brand new level called Faithlife Connect Essentials (No Library). We created this new Faithlife Connect level based on the feedback of Logos Now subscribers like you, and it includes:

  • All the features of Logos Now
  • All the benefits of Logos Now
  • Additional benefits like Mobile Ed courses and Faithlife TV

Please note that this version of Faithlife Connect does not include a Logos Cloud library, and that is reflected in the price.

In light of this change, we’ve cancelled coupon codes issued in previous emails. We’ll be migrating Logos Now customers to this new level throughout this week and will send you an email once the change is complete. If after experiencing Faithlife Connect you decide it’s not for you, give us a call and we’ll provide a coupon code toward the purchase of a base package, feature set, or library.

Emphasis mine.

I have already used my coupon code for a base package/feature set. Although I'm happy to see this return to the status quo ante, I'm about 95% certain that, for various reasons, I will need to let my subscription lapse at some point. Thus, I'd like to retain my new package and not have any changes be made to my library.

How do I go about requesting that? (I can't really make a call.)

Posts 3250
Forum MVP
PetahChristian | Forum Activity | Replied: Mon, Mar 5 2018 5:24 PM

Stephen Steele:

Are we losing the 1 year pre-pub price guarantee (which was included with Logos Now)? Haven't seen any mention of it on any of the Faithlife Connect information.

No. The pre-pub price guarantee is available to all customers. It was not included with LN (but LN members do receive an extra six month price guarantee).

LN is changing names and adding extra benefits. None are being taken away, as far as we know.

Posts 1
Brandon James Trout | Forum Activity | Replied: Mon, Mar 5 2018 5:38 PM

Fantastic news. Thank you all so much for listening to your customer base. Don't see a lot of that these days. 

Posts 2
Ray Martinez | Forum Activity | Replied: Mon, Mar 5 2018 5:50 PM

Thank you, you are Richly, bless, Highly favored, and Deeply loved by my Father. He is so good to us. May He continue to use you according to His purpose for your life, in Jesus Name: Amen, Maranatha1

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Mon, Mar 5 2018 5:58 PM

Sean:

Phil Gons (Faithlife):
That won't happen until next week sometime (probably Wednesday at the earliest). We'll be sure to let you know when everything has been taken care of.

The email has come:

We’ve listened to your feedback and are making a change because of it.

As you’ve probably heard, we recently migrated Logos Now subscribers to a new program called Faithlife Connect. After listening to our customers, we’re moving forward with a new plan that gives Logos Now subscribers access to all the Logos features without a change in price. No action is required on your part to start enjoying these benefits.

We’re migrating Logos Now subscribers to a brand new level called Faithlife Connect Essentials (No Library). We created this new Faithlife Connect level based on the feedback of Logos Now subscribers like you, and it includes:

  • All the features of Logos Now
  • All the benefits of Logos Now
  • Additional benefits like Mobile Ed courses and Faithlife TV

Please note that this version of Faithlife Connect does not include a Logos Cloud library, and that is reflected in the price.

In light of this change, we’ve cancelled coupon codes issued in previous emails. We’ll be migrating Logos Now customers to this new level throughout this week and will send you an email once the change is complete. If after experiencing Faithlife Connect you decide it’s not for you, give us a call and we’ll provide a coupon code toward the purchase of a base package, feature set, or library.

Emphasis mine.

I have already used my coupon code for a base package/feature set. Although I'm happy to see this return to the status quo ante, I'm about 95% certain that, for various reasons, I will need to let my subscription lapse at some point. Thus, I'd like to retain my new package and not have any changes be made to my library.

How do I go about requesting that? (I can't really make a call.)

I am waiting for this answer also, as I have used my and do not want to give up the Feature Set ownership or additional resources. When L8 comes out, I will work on that at that time.

Posts 27768
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JT (alabama24) | Forum Activity | Replied: Mon, Mar 5 2018 6:05 PM

Erwin Stull, Sr.:
I am waiting for this answer also, as I have used my and do not want to give up the Feature Set ownership or additional resources. When L8 comes out, I will work on that at that time.

You will likely need to contact customer service to discuss your options. 

OSX & iOS | Logs |  Install

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Mon, Mar 5 2018 6:21 PM

JT (alabama24):

Erwin Stull, Sr.:
I am waiting for this answer also, as I have used my and do not want to give up the Feature Set ownership or additional resources. When L8 comes out, I will work on that at that time.

You will likely need to contact customer service to discuss your options. 

Thanks.

Posts 1
Cole Campbell | Forum Activity | Replied: Mon, Mar 5 2018 6:57 PM

Thank you very much for listening to our feedback and actually taking action because of it. That goes a long way with me personally. The reality is we all make decisions we regret, and I am very pleased as a customer to see how you have handled this situation. 

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