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David P. Moore:

Bradley Grainger (Faithlife):
Just to confirm: they're shown as "Available" on the library migration page, you can access them in the web app, your Library in Logos 8 shows them downloaded, but when you open them in Logos 8 it says you don't have a license?

Bradley, yes, they show as Available on the migration page, and yes, they show up in the web app, but no, Logos 8 does not show them as downloaded. 

When you open Logos 8, and go to the Library, do any of these titles show up in the Library?

Posts 20
Alan Lamb | Forum Activity | Replied: Tue, Sep 22 2020 9:48 AM

My Apps are not transitioning or being updated online or in the desktop app. Not like this at all 

Plus I am missing book from the list that I own and already paid for them. If I have to pay for them again I'd rather go to Tecarta or Olive Tree. 

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Graham Criddle | Forum Activity | Replied: Tue, Sep 22 2020 10:02 AM

Hi Alan - and welcome to Logos and to these forums

Alan Lamb:
My Apps are not transitioning or being updated online or in the desktop app. Not like this at all 

As a non-Wordsearch user I don’t understand what My Apps are. Can you expand on this please and explain what you are expecting to see?

Alan Lamb:
Plus I am missing book from the list that I own and already paid for them. If I have to pay for them again I'd rather go to Tecarta or Olive Tree. 

Have you checked the page - https://www.logos.com/wordsearch/library-migration - Bradley mentioned in the first post in this thread? If so, what is the status of the resources you are not seeing.

My understanding is that you will not be expected to pay for these again - but it is taking some time to get all the resources migrated for everyone

Graham 

Posts 20
Alan Lamb | Forum Activity | Replied: Tue, Sep 22 2020 10:29 AM

I understand that, but NIV Bible is not listed or showing up. Same with my Bible Exposition commentaries. Also, My Life Application owned products are in "transition" but are not showing up or available for use up.

These are the easy ones to "convert" or should be because of popularity and use.

At this point I absolutely hate Logos and have nothing good to say about the product. And I can't even use the way I like through the web interface, I set it up last night and nothing was saved, so I have to do it all over again. Seems like it is going to be a daily thing... and 5 gb disk storage for my desktop is excessive.

Posts 4068
abondservant | Forum Activity | Replied: Tue, Sep 22 2020 10:39 AM

Alan Lamb:

I understand that, but NIV Bible is not listed or showing up. Same with my Bible Exposition commentaries. Also, My Life Application owned products are in "transition" but are not showing up or available for use up.

These are the easy ones to "convert" or should be because of popularity and use.

At this point I absolutely hate Logos and have nothing good to say about the product. And I can't even use the way I like through the web interface, I set it up last night and nothing was saved, so I have to do it all over again. Seems like it is going to be a daily thing... and 5 gb disk storage for my desktop is excessive.


~
I understand your frustrations. It IS a STEEP learning curve from WS to Logos. It does have a big footprint (I'm around 100gb with ~15000 + titles). But the learning curve, and the footprint are worth it in the long run. I go to one of the six baptist seminaries and for a while they gave me wordsearch free (starting I think v9). But even so, I used logos more because of the scope of what it can do.

I don't really use the web app too much, other than for beta testing things here or there. But I do use the program on my laptop where I can save layouts, and use those to pick up where I left off. the web app and desktop app are closer to parity than they've ever been so it wouldn't surprise me if there was a way to do this on the web app also.

I guess what I'm getting at is this: take heart, you'll get there, and when you do, it will be well worth it. It was for me any way.

Part of the thing I like best is the community here in the forums, and the depth of knowledge that you can poll by making a thread. Anything you're struggling with RE L8, someone else has already figured out and can guide you through.

Plus the Morris Proctor training thats being given away, thats huge and highly recommended!

L2 lvl4 (...) L8 Platinum, WORDsearch

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Mark Smith | Forum Activity | Replied: Tue, Sep 22 2020 10:59 AM

Alan, are you not able to continue to use Wordsearch while you are in the middle of this transition? My understanding was that you'd be able to do so indefinitely. It seems that would be a good approach until everything you are concerned about gets straightened out.

Faithlife will be the first to tell you that this has been a major task for them, that they've have had to wait unexpectedly on Lifeway to get everyone's licenses, and that they would have loved to have had more lead time to get everything ready, but the announcement of the sale was going to be made, so they had to get as much done as they could in the short time available.

I do believe once everything is ironed out that you will have a positive Logos experience. If not, you'll still be able to use Wordsearch for some time after which you'll have to either choose to use Logos or lose your Wordsearch investment and use something else.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 8685
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Sep 22 2020 11:29 AM

Dave Colclough:

Bradley, I'm just seeing 'You have no resources imported from Wordsearch' on the migration page. I communicated my Wordsearch email details to customer services and got confirmation that it had been associated to my Logos account on the 19th September. I assume it's just a matter of waiting for things to update?

Yes, it is, and thanks for your patience. We're loading updated Wordsearch licenses now, and hope to have it done by the end of the day (Pacific Time), although it could end up pushing out another day.

Posts 20
Alan Lamb | Forum Activity | Replied: Tue, Sep 22 2020 11:39 AM

Thank you for the help and suggestion. Yes, I can continue to use Wordsearch... however it is essentially gone. So I am willing to try Logos and give a fair shake, except I cannot get it to do what I want (Fail), I cannot get it to keep my desktop or web browser setup (Fail). I am missing books I already own, which may or may not show up someday (Fail).

When I called tech support for some of these issues, they told me to watch the videos, which I did (Fail) and now while trying to use it, I don't have the books I need for my daily study and video production available in Logos. What Logos should have done when I called is said we’ll get you the NIV Bible since you already own it in Wordsearch, that would have gone a long way… instead I was told to watch “videos” to solve the problem. so now I am using online bibles, my Kindle, Wordsearch and attempting Logos to do what I could do yesterday in a single program.

I am willing to transition over to Logos (and trying to do so), but it needs to have the books I need and use daily, for today, and it needs to open the way I set it up previously for my use. I cannot do either one. Sadly, it opens up to a screen that is mostly advertisements, I can close them, but to me it is overkill.

Sure, I can use Wordsearch, but I then am not learning or using this so-called “great” software. They were a sponsor for the NACC (North American Christian Convention) every year and had teaching/selling sessions for the software, which I attended, I never purchased it because the options that I liked and would use are beyond what I was willing to spend… still are. I am at the point of paying for Accordance or Olive Tree. Are they better? I don’t know, but I already use Olive Tree on mobile devices, and it works.

Logos bothers me because of the cost and the hard sell for products is something I don’t need or want from a company. In fact, today, the tech support guy tried to sell me more books. Right now, it seems to be a memory hog, taking up 7.91 Gb physical memory.

 

Posts 2131
David Thomas | Forum Activity | Replied: Tue, Sep 22 2020 11:49 AM

Alan Lamb:
, and it needs to open the way I set it up previously for my use. I cannot do either one. Sadly, it opens up to a screen that is mostly advertisements, I can close them, but to me it is overkill.

If you click on the 3 vertical dots in the upper right corner (what is nicknamed by users as the "kabob") and click on Program Settings. You should get an option to set the "open to". For my purpose I set it to "most recent layout" I use 2 Logos on 2 computers and I have one set to "most recent layout - any" so it looks at both computers and opens the most recent. I have the other computer set to "most recent layout - local" so that it opens to the last layout I used on that computer. Hopefully a "win" in this matter will give you encouragement to keep plodding forward :)

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

Posts 4068
abondservant | Forum Activity | Replied: Tue, Sep 22 2020 12:06 PM

Alan - you can also limit, and pretty much get rid of the in app marketing blurbs. I do. Mine opens to a basically blank page with my prayer requests list, and the sundry communications from my seminary at the top.

I can't post a screen shot at the moment. But for the most part, everything you want to do can be done. NIV84 has a complicated past with Logos which may be the situation there. It was in logos, and then no longer sold, but you could buy the anglicized version, and then now this.

I'm sure they will get things worked out though.

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Mark Smith | Forum Activity | Replied: Tue, Sep 22 2020 12:14 PM

Alan, I regret that Customer Service was no help to you. Usually they are very helpful. I suspect this is new and a bit confusing to them. They've never handled a transition like this before. I imagine they will get better as time goes on.

Alan Lamb:
I cannot get it to keep my desktop or web browser setup (Fail).

Alan Lamb:
it needs to open the way I set it up previously for my use.

If you go into the Program Settings Menu (under tools). The first line says "On startup open to" I suspect it currently says "Home". Change that to "Most recent layout - local." This will replicate what you are used to in Wordsearch.

To save a different layout to be used later, you need to go to the Layouts icon to the upper right of the main Logos page, click on it, and choose "Save as Named layout". Give it a name and it will show in the left hand column of that menu. You can open it up at any time from that menu. You can also see a number of previous layouts (Snapshots) (porbably including the one you lost) in the right hand column. Click on it to open it, give it a name, and it will always be in the LH column for future use.

On app.logos.com, if it opens to the Home Page (ads as you call them), click on the home button in the upper left (or click on the blue Logos icon). It will show you the last layout you used. Unfortunately there is not a way to save layout using the app. It will only remember the last one you used.

Alan Lamb:
when I called is said we’ll get you the NIV Bible since you already own it in Wordsearch

The NIV Bible is curious since Faithlife sells it. 

Alan Lamb:
Right now, it seems to be a memory hog, taking up 7.91 Gb physical memory.

Memory or disc space? My Logos is taking up less than 1 Gb of memory but a whole lot of Gbs of disk space. (When Logos is indexing it will take as much memory as it can, but that is temporary.)

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 2131
David Thomas | Forum Activity | Replied: Tue, Sep 22 2020 12:16 PM

abondservant:

Alan - you can also limit, and pretty much get rid of the in app marketing blurbs. I do. Mine opens to a basically blank page with my prayer requests list, and the sundry communications from my seminary at the top.

I can't post a screen shot at the moment.

I believe the "GEAR WHEEL" circled in Green in this clip is what BondServant is talking about refining your homepage.

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

Posts 8685
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Sep 22 2020 12:21 PM

Alan Lamb:
What Logos should have done when I called is said we’ll get you the NIV Bible since you already own it in Wordsearch, that would have gone a long way

We will get you the NIV Bible since you own it in Wordsearch.

We're importing another batch of Wordsearch licenses today, and I see both NIV84 and NIV2011 on your account in that batch. I anticipate this being done in 1-2 days. Please check https://www.logos.com/wordsearch/library-migration for the status of your library to see when those licenses become available.

Posts 20
Alan Lamb | Forum Activity | Replied: Tue, Sep 22 2020 12:25 PM

Memory Space. I keep getting indexing messages also, so that maybe the problem. But if I keep seeing them tomorrow, then will have to try a different solution. 

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Mark Smith | Forum Activity | Replied: Tue, Sep 22 2020 12:35 PM

Alan Lamb:

Memory Space. I keep getting indexing messages also, so that maybe the problem. But if I keep seeing them tomorrow, then will have to try a different solution. 

Logos will use as much memory as it can get when indexing. Mine has used up to 15 Gb when I had that available. Obviously, that slows everything else down.

There is a setting in Program Settings that allows you to specify when Logos downloads new resources. Look under the Internet section. Some folks limit their downloads to a time they are least likely to want to use Logos or their computer. (Of course your computer would need to be running during the time you specify.)

Usually after an initial long indexing time subsequent small additions to one's library are incorporated rather quickly.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 2250
LogosEmployee
Andrew Batishko (Faithlife) | Forum Activity | Replied: Tue, Sep 22 2020 12:50 PM

Alan Lamb:
And I can't even use the way I like through the web interface, I set it up last night and nothing was saved

You should be able to save a bookmark in your browser. The necessary information to reload your layout is part of the url.

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Mark Smith | Forum Activity | Replied: Tue, Sep 22 2020 1:00 PM

Andrew Batishko (Faithlife):
You should be able to save a bookmark in your browser. The necessary information to reload your layout is part of the url.

Why didn't I think of that? Wink Good tip.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 23
Kathleen | Forum Activity | Replied: Tue, Sep 22 2020 3:03 PM

I wish I were at least in the third section, so I had some reassurance that I would be getting my library,  but I have been told more than once that it will be  coming, in spite of the fact that I don't even get  "not started" when I go  to this page.  I'm still trying to be patient through yet another day of waiting.  I'm trying to use the time to learn my way around Logos, but it isn't so much fun when I don't even have my Bible to use.  Still, I'm waiting and working on my patience muscles.

Posts 3908
SineNomine | Forum Activity | Replied: Tue, Sep 22 2020 3:14 PM

Kathleen:
I'm trying to use the time to learn my way around Logos, but it isn't so much fun when I don't even have my Bible to use.

I hope this has been resolved for you by the time you see this, but either way, there's a bunch of free stuff you can get right now that might be helpful as you're playing around with Logos: https://community.logos.com/forums/t/193901.aspx

Posts 23
Kathleen | Forum Activity | Replied: Tue, Sep 22 2020 4:58 PM

Somewhere in one of these forums I saw that someone was going live with training tonight, but I cannot find it now.  Help!  I think it is about to start in a few minutes......?

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