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Posts 4467
Mattillo | Forum Activity | Posted: Sat, Oct 3 2020 6:07 AM

In the video on Eli and Hannah at about the 3:45 mark the video stops and won’t continue. This happened on both roku and Apple TV. 

Posts 4467
Mattillo | Forum Activity | Replied: Sat, Oct 3 2020 6:09 AM

I  skipped ahead 20 seconds and the video went backwards a bit and then continued fine. It looks like the video was spliced together because before the break he says he wouldn’t compare then after skipping a ahead he does compare. 30 seconds later the video completely crashed 

Posts 4467
Mattillo | Forum Activity | Replied: Sat, Oct 3 2020 6:11 AM

There’s definitely something goofy about this segment. OT321 is what I’m referring to

Posts 4467
Mattillo | Forum Activity | Replied: Wed, Oct 7 2020 8:42 AM

Hump Day Bump

Posts 402
LogosEmployee
Miles Custis | Forum Activity | Replied: Wed, Oct 7 2020 3:45 PM

Sorry for the delayed response. I'm not able to reproduce the issue in Logos or on Faithlife TV.com, and I can't test it on Roku or Apple TV. I've forwarded the issue on to our customer service department.

Posts 4467
Mattillo | Forum Activity | Replied: Wed, Oct 7 2020 4:27 PM

No worries! I haven’t tested it on the computer yet. It was on the FLTV app using  AppleTV. 

Posts 4467
Mattillo | Forum Activity | Replied: Wed, Oct 7 2020 4:28 PM

I don’t think this matters but I‘m doing the connect free rent version. Not sure if there are two sets on the back end

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