No video on mobile education courses. Audio only

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This post has 8 Replies | 1 Follower

Posts 28
William K. Schlipp | Forum Activity | Posted: Fri, May 21 2021 1:47 PM

I have an 11th gen. intel processor and have searched forums but can't seem to determine if there is a fix for this. I have checked the scaling, turned on the hardware accelerator, checked for video driver and media player updates, all no help. The videos work fine on my surface pro 2. I have also previously performed the 11th gen video fix for the homepage and factbook issue. Is there a fix for this mobile ed. video problem or is it up to intel?

Posts 33474
Forum MVP
MJ. Smith | Forum Activity | Replied: Sat, May 29 2021 8:05 PM

bump 4

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 28
William K. Schlipp | Forum Activity | Replied: Sun, May 30 2021 3:53 AM

What does bump 4 mean? Thanks for the reply.

Posts 774
Kevin | Forum Activity | Replied: Sun, May 30 2021 1:50 PM

MJ looks for posts that have not been responded to, and then 'bumps' them back to the top of the forum list, so hopefully someone new will see it.

The number is an increment for each post she finds to bump for that day, possibly to avert a spam filter.

Posts 774
Kevin | Forum Activity | Replied: Sun, May 30 2021 1:51 PM

Please see this thread William https://community.logos.com/forums/t/196185.aspx

Also https://community.logos.com/forums/t/200525.aspx

Currently there is seemingly a problem with the app.logos.com courses which may compound the issue. (https://community.logos.com/forums/t/201161.aspx)

Posts 330
Matt Hamrick | Forum Activity | Replied: Sun, May 30 2021 1:53 PM

Go to program setting and set Hardware Acceleration to Yes, if it's set to Yes, then set it to no. One of these options will work for you most likely.

Posts 28
William K. Schlipp | Forum Activity | Replied: Sun, May 30 2021 3:48 PM

Thanks Matt. I did try that but no help. God bless!

Posts 28
William K. Schlipp | Forum Activity | Replied: Sun, May 30 2021 3:48 PM

Ah! Got it. Thanks Kevin.

Posts 28
William K. Schlipp | Forum Activity | Replied: Sun, May 30 2021 3:55 PM

Thanks for linking me in with the latest info Kevin.

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