Text invisible in sermon docs in web app?

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Posts 124
Maria | Forum Activity | Posted: Tue, Jul 5 2022 4:30 AM

Good Morning!

On my Android phone, the mobile app is working normally.

On my laptop, the web app is working normally.

But, if I open the web app on my Android phone, and then open a sermon document, I can't see the text.

I'm still able to see, at the bottom of the screen, that the document has 1,714 words, and the estimate that could be spoken in 14 minutes. If I enable the outline, I can see my outline - it's all there. If I enter preaching mode, everything shows up - all the text and the slides. Close out of preaching mode, the text and slides disappear again. 

The text and slides are invisible whether I choose "Edit" or "Text" or "Slides" or "Handouts." 

If I open a resource or my prayer list, the text shows. It seems only my sermon doc text is invisible.

Is anybody else seeing this? Or, maybe I disabled something by accident? 

(Everything is synced and up-to-date and I've tried restarting the apps. I first noticed this issue last night, when I wanted to briefly edit a sermon doc on my phone.)

Thank you!

Maria Smile

Testing

Posts 26049
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Jul 5 2022 6:15 AM

Hi Maria

I see the same thing - both on my Android phone and my iPhone

Hopefully someone from Faithlife will comment further

Graham

Posts 166
LogosEmployee
Austin Bush | Forum Activity | Replied: Wed, Jul 6 2022 7:14 AM

Thank you for this report.  Internally, we are also able to reproduce this both on Android and iOS.  We are already discussing this with the dev team and will be working on a fix shortly.

I apologize for the current inconvenience.

Posts 19
LogosEmployee
Owen Shelton | Forum Activity | Replied: Wed, Jul 6 2022 7:36 AM

We are aware of the issue and investigating.

Posts 124
Maria | Forum Activity | Replied: Wed, Jul 6 2022 7:47 AM

Thank you, Austin and Owen! 

Maria Smile

Testing

Posts 124
Maria | Forum Activity | Replied: Mon, Jul 11 2022 7:46 PM

I am really missing being able to edit a sermon doc on my android mobile device. I wonder if it still looks like a fix is coming?

Testing

Posts 166
LogosEmployee
Austin Bush | Forum Activity | Replied: Tue, Jul 12 2022 8:37 AM

We have placed a high priority on fixing this bug and are hoping to get to it either later this week or will begin work on it next week at the latest.  Sorry for the current state of things but we will get a resolution out as quickly as we can.

Posts 124
Maria | Forum Activity | Replied: Tue, Jul 12 2022 10:21 AM
Thank you for the update, Austin!!  I'm grateful for all the work you do. Maria  :)

Testing

Posts 124
Maria | Forum Activity | Replied: Tue, Jul 12 2022 10:21 AM
Thank you for the update, Austin!!  I'm grateful for all the work you do. Maria  :)

Testing

Posts 166
LogosEmployee
Austin Bush | Forum Activity | Replied: Thu, Jul 21 2022 6:14 PM

Maria:
Thank you for the update, Austin!!  I'm grateful for all the work you do. Maria  :)

Please test this again.  We have rolled out a good portion of the fix.  A little more work remains but from my own personal testing, it's looking much better.  Let me know if you're seeing the same.  Thanks for your patience with this.

Posts 124
Maria | Forum Activity | Replied: Fri, Jul 22 2022 5:10 AM

Yes! It's working beautifully!

Nothing is invisible. I made an edit in a sermon doc (using the web app on my phone), and it synced perfectly. 

I'm so happy that it's up and running again - I will make use of it!

Thank you!! 

Maria  :)

Testing

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