How To Report Bugs in Logos 4 Mac - Tutorial w/ VIDEO

J.R. Miller

Video Tutorial

If you have trouble seeing the video below, please visit http://www.youtube.com/watch?v=cgsPIq0yXIE

[view:http://www.youtube.com/v/cgsPIq0yXIE:560:340]

Text Tutorial

(NOTE: The step of downloading an nlog.config is no longer required as of one of the Alphas in the teens).

Step 1: Prepare Your Logs for Submission

First, pin your Logging folder (/Users/<yourusername>/Library/Application Data/Logos4/Logging) to the Dock.
Navigate to the icon on your Dock, and open the logos4.log
From the Console, navigate to the file titled, “Console Messages” (click “Show Log List) if you cannot see it by default.
Select from the menu File>Save a copy as... and save it to your desktop
Now, open your Logging folder in Finder
Drag the “Console Messages.log” from your desktop into the open folder.
Select these four files indexer.log, Logos4.log, SyncClientErrors.log and the Console Message.log
Right click the three files and select the option to “Compress 4 items”
Drag your file Archive onto your desktop.

Step 2: Make Report

Open Safari and navigate the the Logos 4 Mac forum.
Click, “Write a New Post”
Enter the description of what you were doing when L4 crashed.
Attach your Archive file from the Desktop using the media button shown with a small “paper clip”
Then “Post” your bug report.

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Comments

Cameron Watters (Faithlife)

Joe, this is fantastic! The entire Mac team thanks you.

J.R. Miller

https://community.logos.com/discussion/comment/52216#Comment_52216

Joe, this is fantastic! The entire Mac team thanks you.

glad to help brother! [:D]

Damian McGrath

https://community.logos.com/discussion/comment/52243#Comment_52243

Joe,

You are the man...

Where's the attached file?

J.R. Miller

https://community.logos.com/discussion/comment/52250#Comment_52250

Where's the attached file?

Oh, good call. I need to get that on as well. Thanks for the reminder.

J.R. Miller

https://community.logos.com/discussion/comment/52260#Comment_52260

Cameron,

1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?

2. If you feel the instructions and video are up to your standards, may I suggest you pin this thread to the top of the forum and also edit the main FAQ to link to these instructions?

Blessings

Damian McGrath

https://community.logos.com/discussion/comment/52262#Comment_52262

Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?

Joe,

I believe you have to set the precise dimensions.... if I remember correctly...

J.R. Miller

https://community.logos.com/discussion/comment/52266#Comment_52266

grrrr.. tried that already using YouTube custom setting and I tried various sizes [:'(]

Damian McGrath

https://community.logos.com/discussion/comment/52272#Comment_52272

OK Joe. You can't embed...

I think you have to upload....

Cameron Watters (Faithlife)

https://community.logos.com/discussion/comment/52262#Comment_52262

1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?

I don't know for certain, but I can find out. I suspect we may be stripping certain HTML tags on the server side when the "post" button is pressed.

2. If you feel the instructions and video are up to your standards, may I suggest you pin this thread to the top of the forum and also edit the main FAQ to link to these instructions?

I was in the process of doing both when you posted this. It's now done, and the new FAQ includes a few other bits that the old one didn't.

Rus Howard

Joe,

Thanks a million for this. You are a lifesaver for me in working with the L4 Alpha's.

Rus Howard

J.R. Miller

https://community.logos.com/discussion/comment/52328#Comment_52328

you are welcome brother

Terry Poperszky

https://community.logos.com/discussion/comment/52338#Comment_52338

Thanks Joe, there needs to be one of these built for the PC Beta as well. I about went crazy trying to get it into logging mode.

J.R. Miller

https://community.logos.com/discussion/comment/52350#Comment_52350

ha ha... good idea! well if I used the PC beta I would do it for you. :-)

Jerry Walker

https://community.logos.com/discussion/comment/52365#Comment_52365

You're a great guy! I appreciate all you do!!! I really do!!!

Tom Philpot (Faithlife)

Joe,

Let me add my word of thanks to Cameron's, and everyone else's. This is great. No wonder you have a forum MVP badge.

Tom

J.R. Miller

https://community.logos.com/discussion/comment/52639#Comment_52639

I am encouraged to know the video has helped you all. Thanks for the kudos :-)

Stephen DeKuyper

I must be in trouble, because I can't find the Logos4 folder nor the Logging folder as you indicated where they should be. Any suggestions?

J.R. Miller

https://community.logos.com/discussion/comment/55139#Comment_55139

did you watch the video where I show how to find the folder?

J.R. Miller

https://community.logos.com/discussion/comment/55146#Comment_55146

If you are still not finding it, make sure you are looking in the correct directory. NOT the Mac HD folder, but the one for your user account (your Home folder). Like this....

Stephen DeKuyper

https://community.logos.com/discussion/comment/55152#Comment_55152

You are indeed correct. I looked under the Mac folder. I will proceed accordingly. Thanks.

Karl Ingersoll

Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?

Rosie Perera

https://community.logos.com/discussion/comment/52262#Comment_52262

1. Do you know why I can see the video embedded on the Editing screen, but why it wont show on the front-end?

OK Joe. You can't embed...

I think you have to upload....

Yes, you can embed. The syntax is: [ view : http://www.youtube.com/v/cgsPIq0yXIE : 560 : 340 ]

Remove all spaces from the above - I had to put them in there to prevent it from being interpreted as an embedding instruction, so you could see it. The URL is whatever video you want to show (can be a YouTube URL or the URL to a .swf file you've got posted up on Screencast or somewhere; I don't think MPEG4 files work). And 560 and 340 are the width and height, respectively -- I got them out of the embed code from the YouTube page. Use whatever are the appropriate values in your case.

See? It works!

[view:http://www.youtube.com/v/cgsPIq0yXIE:560:340]

J.R. Miller

https://community.logos.com/discussion/comment/67531#Comment_67531

Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?

you got it! :-)

J.R. Miller

https://community.logos.com/discussion/comment/67535#Comment_67535

Yes, you can embed. The syntax is: [ view : http://ww can'tw.youtube.com/v/cgsPIq0yXIE : 560 : 340 ]

Remove all spaces from the above -

I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)

Rosie Perera

https://community.logos.com/discussion/comment/67746#Comment_67746

Yes, you can embed. The syntax is: [ view : : 560 : 340 ]http://ww can'tw.youtube.com/v/cgsPIq0yXIE

Remove all spaces from the above -

I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)

That's odd. I don't know how the word "can't" showed up in the middle of www.youtube.com when you quoted my post.[*-)] Of course I know you won't remember that for next time. :-)

Cameron Watters (Faithlife)

https://community.logos.com/discussion/comment/67746#Comment_67746

I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)

But I can...

J.R. Miller

https://community.logos.com/discussion/comment/69696#Comment_69696

I can't edit the original post anymore, but I will remember this for the next time. Thanks :-)

But I can..

sweet! thanks! Welcome back to the new year!

Tom Philpot (Faithlife)

https://community.logos.com/discussion/comment/69703#Comment_69703

Joe,

I think we should edit the link to the nlog.config file in step 1 so that users actually get the correct file. Currently, you have to remove the :550:0] from the end of the link to get the file to download correctly. Not sure if you covered that in the video, but then again, some people might not watch the video (mea culpa).

J.R. Miller

https://community.logos.com/discussion/comment/70046#Comment_70046

since I can't edit it any longer, please do whatever you feel makes the most sense brother! I agree it does seem like a good idea :-)

Tom Philpot (Faithlife)

https://community.logos.com/discussion/comment/70049#Comment_70049

Cameron fixed the link to nlog.config.

WENDELL LEE

https://community.logos.com/discussion/comment/52216#Comment_52216

entirely to much to do!!

wendell lee

WENDELL LEE

https://community.logos.com/discussion/comment/52216#Comment_52216

i am so confused...i did not buy L4 for this....it as if i need to take a computer course to keep up....

Rus Howard

https://community.logos.com/discussion/comment/75733#Comment_75733

Wendell,

The first time is work intensive, 5 minutes. I am a non-techie and figured it out quicker than I anticipated. I can now report bugs in less than a minute. The great thing is that we are helping the Logos folk and that they provide us with free technical support, which you cannot find anywhere these days.

Yours was a worthy investment. Work the field, you'll be thankful you did.

Rus Howard

J.R. Miller

https://community.logos.com/discussion/comment/75746#Comment_75746

Wendell, sorry you feel overwhelmed. Rus has some good encouragment, but I certainly understand if you feel alpha testing is not for you. In that case, you can download the L4windows engine for free and install it on something like VMWare Fusion until the Mac version is up to date. All your notes, settings, and layouts will tranfer over to the mac version automatically via the internet so you will not lose work or waste time. Blessings.

Otto S. Carroll

https://community.logos.com/discussion/comment/75751#Comment_75751

Joe,

After submitting the first log report, all that is required for each successive report is to compress the same three files? In other words, it is not necessary to re-create the "Console Messages.log" every time a report is submitted?

Thanks!

J.R. Miller

https://community.logos.com/discussion/comment/78581#Comment_78581

The console message must be saved each time and then compressed with the other two files.

Richard Forinash

https://community.logos.com/discussion/comment/55152#Comment_55152

Thanks alot !

OnDroad

https://community.logos.com/discussion/comment/55152#Comment_55152

latest update crashes.

Michael Kares

https://community.logos.com/discussion/comment/87202#Comment_87202

Start a new thread and post log files please. We can't help you otherwise.

Heath Choate

https://community.logos.com/discussion/comment/67743#Comment_67743

Joe . . . embarrassed to ask this . . . by "pinning the folder" to the dock, do you mean "dragging" the logging folder there?
you got it! :-)

Joe:

I sent my first set of logs thanks to your video. It was truly helpful. Might I make some minor suggestions in order to minimize the workflow?

1. Once I located the logging folder I drug it the Finder side bar. I chose this over making it a stack because most of this process can be done within Finder.

2. I opened the Logging folder from the side bar and ran the the Logos4.log

3 When saving a copy as I used the drop down and since the logging folder is in the side bar it shows immediately in the drop down.

This keeps most of the action in the finder without needing to go to the desktop so often.

Thanks again Joe

Warren Hicks

https://community.logos.com/discussion/comment/55152#Comment_55152

Do I need to go through this process each time I want to make a post or does the logging file update itself as I continue to work?

Michael Kares

https://community.logos.com/discussion/comment/95827#Comment_95827

Nope. Once you update the logging file, it stays updated. You only need to post the logos4.log and/or the indexer.log when reporting a problem

C Devin Chaulk

https://community.logos.com/discussion/comment/95836#Comment_95836

So, when creating subsequent archive.zip files, do I need to once again "Save a copy" of the "Console Messages" and then "Compress these 3 items" or can I skip that and go straight to "Compress these 3 items?" Just want to be clear! Thanks!

Michael Kares

https://community.logos.com/discussion/comment/100414#Comment_100414

So, when creating subsequent archive.zip files, do I need to once again "Save a copy" of the "Console Messages" and then "Compress these 3 items" or can I skip that and go straight to "Compress these 3 items?" Just want to be clear! Thanks!

Console messages need to be saved each time

C Devin Chaulk

https://community.logos.com/discussion/comment/100433#Comment_100433

Awesome. Thanks!

Patrick Rettig

https://community.logos.com/discussion/comment/52216#Comment_52216

Cameron, I just purchased the 250 dollar version for my mac.., and I'm sure I don't know how to use it, but it seems that nothing is happening, no matter what I search, bibles.., words, scripture, everything renders 0 found.., it's very frustrating, perhaps you could help me with suggestions?

Terry Poperszky

https://community.logos.com/discussion/comment/103348#Comment_103348

Cameron, I just purchased the 250 dollar version for my mac.., and I'm sure I don't know how to use it, but it seems that nothing is happening, no matter what I search, bibles.., words, scripture, everything renders 0 found.., it's very frustrating, perhaps you could help me with suggestions?

Patrick, watch the video that is referenced at the start of this thread, follow the instructions and post your issue and logs in a new thread. I have every confidence we will get you up and running in a jiffy.

Donald E. Shannon

https://community.logos.com/discussion/comment/52216#Comment_52216

Posting new threads?

I am a newbie to blogs and posting in general, but I have done it often enough to know that soewhere there is a reply (like this one) and somewhere there is usually a 'start new thread or post or somthing similar...but I can't find one.

So please excuse my asking this question as possibly an unrelated topic.

I am MAC user, since around pre-release alpha 11

I am relatively satisfied with the pace of updates however, as MAC becomes more and more complete, will the home page reiterate some of the topics? I have had a lot of interest in some of the topics only to find they are not yet implemented. As a pre-release user, I understand that things may not go as planned and somethings planned for this release may get bumped to a later date in order to stay on track with other updates.

what I am really most concerned about is being able to go use features when prompted on the main startup screen without having to go back and read what could be hundreds of days of pages. Please go back over the features once they are released. ALSO would be really cool for us MAC users when a new feature is available, could you say so on the startup screen? or have a special segment always there for MAC users?

Again as I said, I have only been using since alpha 11, which is only a couple months, but it took me that long to find out that there was a listing of release updated on the FAQ page somewhere...

Also, if you could tell me where I should have posted/started new thread?

J.R. Miller

https://community.logos.com/discussion/comment/105453#Comment_105453

I am a newbie to blogs and posting in general, but I have done it often enough to know that soewhere there is a reply (like this one) and somewhere there is usually a 'start new thread or post or somthing similar...but I can't find one.

Hi Donald. Try the Main page of the Mac Forum

what I am really most concerned about is being able to go use features when prompted on the main startup screen without having to go back and read what could be hundreds of days of pages.

With every release, the developers post "Release Notes" that are Pinned to the top of the Forum. That is the only post you need to read as it will tell you what is new in each release.

In this case, the A15 release notes are here http://community.logos.com/forums/t/13209.aspx

Blessings

Alan Macgregor

https://community.logos.com/discussion/comment/105453#Comment_105453

Also, if you could tell me where I should have posted/started new thread?

Assuming you want to post in Logos 4 Mac. Go to Logos 4 Mac forum page (The one with all the listed posts) or click this link http://community.logos.com/forums/75.aspx. Then click on Write a New Post on the top bar under the Title. Then just type your post and Preview it to check it before finally clicking Post. And you're done! You've started a new thread!

[:)]