Infinite download

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Posts 11
Raymond Deck | Forum Activity | Posted: Mon, Dec 28 2009 5:22 AM

I have L4 and a week ago or so I received a message that it needed to download a 2.7 MB update. It never progressed past 0%. I would let it sit for hours or cancel and restart the program, etc. nothing worked. I called cust serv. and they sent me a link to download a "fix" for infinite download. That worked the first day but now everytime I start the program it says it needs to "index" which usually takes a couple of minutes and then I get the download message again. The prgram seems to be running fine other than that. Any suggestions?

Posts 463
George Allakhverdyan | Forum Activity | Replied: Mon, Dec 28 2009 2:14 PM

Raymond Deck:

I have L4 and a week ago or so I received a message that it needed to download a 2.7 MB update. It never progressed past 0%. I would let it sit for hours or cancel and restart the program, etc. nothing worked. I called cust serv. and they sent me a link to download a "fix" for infinite download. That worked the first day but now everytime I start the program it says it needs to "index" which usually takes a couple of minutes and then I get the download message again. The prgram seems to be running fine other than that. Any suggestions?

Hi it seems a book may be causing this problem, to "fix" it we would have to remove the book or books and get a new copy. To do this we need some log files please read http://wiki.logos.com/Diagnostic_Logging - upload them here.

Posts 11
Raymond Deck | Forum Activity | Replied: Mon, Dec 28 2009 4:49 PM

Here are the log files

Posts 463
George Allakhverdyan | Forum Activity | Replied: Wed, Dec 30 2009 9:15 AM

Raymond Deck:

What are your system specs? How much free disk space do you have on C? It may work by erasing the temporary download job at C:\Users\rdeck\AppData\Local\Temp\DownloadProgress-jrzrwoxj.guz.db and then launching logos, it seems BITS is doing something funky with its download jobs. If it doesn't work, then please ensure logging is enabled by running the enablelogging.js file (see previous link) before launching Logos and then do the process all over. This time let it sit at the download for some time before cancelling it, and then post both logs, we need to find out which resource is causing this and then erase that to fix this issue.

Posts 11
Raymond Deck | Forum Activity | Replied: Wed, Dec 30 2009 10:00 AM

OK, I deleted the file you mentioned with no effect. My specs are--CPU 2.17GHZ; 2G RAM, Win 7, 90GB free space on C. I let it run about 10 minutes before shutting it down and am attaching the logs.8713.Logos4.zip

 

0880.Logos4Indexer.zip

Posts 463
George Allakhverdyan | Forum Activity | Replied: Wed, Dec 30 2009 10:21 AM

Raymond Deck:

OK, I deleted the file you mentioned with no effect. My specs are--CPU 2.17GHZ; 2G RAM, Win 7, 90GB free space on C. I let it run about 10 minutes before shutting it down and am attaching the logs.8713.Logos4.zip

 

0880.Logos4Indexer.zip

 

It isn't obvious to me which resource is causing this but we have had previous customers fix this problem by erasing the e4 book from L4 and L3 resource folders and downloading the new one. Can you locate the file e4_dvdpk.lbxlls? Check your L3 resources folder and C:\Users\rdeck\AppData\Local\Logos4\Data\jrzrwoxj.guz\Resources. If you find it, erase it and obtain a new copy from:

http://resources.assets.logos.com/lls_7.0.1204/2003-02-28T17_10_29Z/e4_dvdpk.lbxlls

Just download that into your L3 resources folder and restart Logos. Let me know if that is the case, if not I wil have to do more analysis.

 

Posts 11
Raymond Deck | Forum Activity | Replied: Wed, Dec 30 2009 10:47 AM

I found and deleted the file from L3 but I couldn't find it in L4. I opened Logos before I downloaded the new file and same result. Downloaded the file into L3, reopened Logos and am still getting the same result. It says it is indexing for a minutes before it starts the "download"

Posts 463
George Allakhverdyan | Forum Activity | Replied: Wed, Dec 30 2009 11:16 AM

Raymond Deck:

I found and deleted the file from L3 but I couldn't find it in L4. I opened Logos before I downloaded the new file and same result. Downloaded the file into L3, reopened Logos and am still getting the same result. It says it is indexing for a minutes before it starts the "download"

Ok were going to have to dig deep.

3113.Logos4Indexer.NLog.config

Please download this file, rename it to Logos4Indexer.NLog.config and then make a copy of it and name that Logos4.NLog.config, and place these files in your Logos Log Files folder. Now once more reproduce the issue and this time the logs should have very detailed information.

Posts 11
Raymond Deck | Forum Activity | Replied: Wed, Dec 30 2009 11:46 AM

I'm not sure my reply posted so here are those files. I let it run almost 20 minutes.

0741.Logos4.zip

 

5852.Logos4Indexer.zip

Posts 463
George Allakhverdyan | Forum Activity | Replied: Wed, Dec 30 2009 12:07 PM

Raymond Deck:

I'm not sure my reply posted so here are those files. I let it run almost 20 minutes.

0741.Logos4.zip

 

5852.Logos4Indexer.zip

Try erasing the file LLS_4000QUESTANSR_2009_10_26T20_34_38Z.mstidx -- from C:\Users\...\...\Resources\logos

Posts 11
Raymond Deck | Forum Activity | Replied: Wed, Dec 30 2009 12:54 PM

I can't seem to find that file in L3 or L4. I also put in the computer search and it doesn't come up. I found the book "4000 Questions" but not a file like you list

Posts 463
George Allakhverdyan | Forum Activity | Replied: Wed, Dec 30 2009 1:44 PM

Raymond Deck:

I can't seem to find that file in L3 or L4. I also put in the computer search and it doesn't come up. I found the book "4000 Questions" but not a file like you list

 

Ok well let's try erasing that resource, it is the last one that comes up before it tries to download the update, and since your index has been requested to rebuild it will not build until it gets the updated resource.

Edit: Sorry forgot to give you the link:

ftp://ftp.logos.com/LbxBooks/4000QUESTANSR.lbxlls

And for safety try this other one too ALONEGOD.logos4 -- again in your L4 resources folder - erase it from there.

ftp://ftp.logos.com/LbsBooks/alonegod.lbxlss -- this is actually the last one the indexer touches before stopping the index process - it is an L3 resource, after you download it to your L3 resources folder and run logos, it should cause it to download the L4 version of it.

If that doesn't work we can look into checking out the BITS download jobs. You may download the bitsadmin.exe utility here http://downloads.logos.com/LBS4/InstallerBeta/bitsadmin.exe right-click and save target to your desktop.  After launching Logos, once the logos blue indexer icon says downloading 2.7mb (0%) we will run the bitsadmin.exe. Since it is command line tool go to start-->cmd and type in 'cd desktop', in the command line type in 'bitsadmin /list' and post what you see, a screenshot would be best.

Posts 11
Raymond Deck | Forum Activity | Replied: Thu, Dec 31 2009 7:37 AM

I deleted both books. It downloaded updates totaling more than 800MB. I'm not sure how much of that was the books coming back and how much was some other update. It spent a while indexing and then had me restart. After the restart, it show the same never starting update:(

I am attaching a screen shot of what you had me do.7532.Logos issue.doc

Posts 463
George Allakhverdyan | Forum Activity | Replied: Thu, Dec 31 2009 9:07 AM

Raymond Deck:

I deleted both books. It downloaded updates totaling more than 800MB. I'm not sure how much of that was the books coming back and how much was some other update. It spent a while indexing and then had me restart. After the restart, it show the same never starting update:(

I am attaching a screen shot of what you had me do.7532.Logos issue.doc

Ok I was hoping that would have fixed it. In the command line use the command 'bitsadmin /reset' - that should reset all jobs and Logos4 should make new ones. Let me know what happens.

Posts 463
George Allakhverdyan | Forum Activity | Replied: Thu, Dec 31 2009 9:07 AM

Raymond Deck:

I deleted both books. It downloaded updates totaling more than 800MB. I'm not sure how much of that was the books coming back and how much was some other update. It spent a while indexing and then had me restart. After the restart, it show the same never starting update:(

I am attaching a screen shot of what you had me do.7532.Logos issue.doc

Ok I was hoping that would have fixed it. In the command line use the command 'bitsadmin /reset' - that should reset all jobs and Logos4 should make new ones. Let me know what happens.

Posts 11
Raymond Deck | Forum Activity | Replied: Thu, Dec 31 2009 9:39 AM

That seems to have stopped it. It cancelled it then when I logged back on it didn't pop up. So far so good. That seems a little simple though. Do I need to do anything else? Should all my books be back?

Posts 463
George Allakhverdyan | Forum Activity | Replied: Thu, Dec 31 2009 10:00 AM

Raymond Deck:

That seems to have stopped it. It cancelled it then when I logged back on it didn't pop up. So far so good. That seems a little simple though. Do I need to do anything else? Should all my books be back?

It could have been an older job or something, I'm wondering now if it will come up tomorrow. Anyways, were you missing some books to start with? Those two that we erased are definitely back, hence the 800mb download earlier. Let me know how things go.

Posts 11
Raymond Deck | Forum Activity | Replied: Fri, Jan 1 2010 6:03 AM

George,

It's a new day, month, year and still so far so good. It's working fine. Thanks for your help. No, I'm not missing any books that I know of....just wondering what the download may have been. Should I delete the program I downloaded to my desktop? Thanks again for your help! I'm slowly but surely learning more about L4 but what I know so far, I love. Planning on my wife and I to go to a Camp Logos in Feb. Hope you have a great New Year.

Ray

Posts 463
George Allakhverdyan | Forum Activity | Replied: Mon, Jan 4 2010 9:17 AM

Raymond Deck:

George,

It's a new day, month, year and still so far so good. It's working fine. Thanks for your help. No, I'm not missing any books that I know of....just wondering what the download may have been. Should I delete the program I downloaded to my desktop? Thanks again for your help! I'm slowly but surely learning more about L4 but what I know so far, I love. Planning on my wife and I to go to a Camp Logos in Feb. Hope you have a great New Year.

Ray

Hi Ray, happy new years to you, yes that program may be erased, I'm glad we got it up and working, enjoy!

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