QuickStart videos not playing
The QuickStart for Logos Bible Software v.6 videos are not playing. Neither are the Logos Timesaving Tips videos that I had with v.5.
Anyone else having problems with viewing the videos once Logos 6 was installed?
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Mark A. Copeland said:
Anyone else having problems with viewing the videos once Logos 6 was installed?
I am not able to reproduce this [:(]
What operating system are you using? Are you running the minimum system requirements for Logos 6? Logos 6 requires Windows 7 SP1 or Mac OS X 10.9, or later.
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Angela Murashov said:Mark A. Copeland said:
Anyone else having problems with viewing the videos once Logos 6 was installed?
I am not able to reproduce this
What operating system are you using? Are you running the minimum system requirements for Logos 6? Logos 6 requires Windows 7 SP1 or Mac OS X 10.9, or later.
I am running OS Yosemite X on a MacBook Air (13-inch, Mid 2012), 2 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1024 MB, 500 GB SSD storage (APPLE SSD SM512E), with 61.18 GB available.
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I am using the links in the Home Page to the videos and get Logos 5 information. I am using a Macbook Pro running Yosemite OS X 10.10.
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Mark A. Copeland said:
The QuickStart for Logos Bible Software v.6 videos are not playing.
Same here. 2013 MBA, Logos 6, Yosemite OS
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I am using the latest MacBook Pro, with Yosemite ... I can't get the Quickstart videos to play either.
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And just to clarify, I am trying to access the videos through my library. They are listed there, but do not play.
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Quick start videos will list but won't play in Yosemite. Is there an easier way to find them other than search?
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It's strange that they fixed this in the last beta release, and now it doesn't work.
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Lewis Harper said:
It's strange that they fixed this in the last beta release, and now it doesn't work.
Was the fix for Yosemite?
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Yes it was for Yosemite in the last beta release. And both Mobile Ed Videos and QuickStart video worked just fine.
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Can you provide a screen shot of what you see when attempting to play the videos?
Thank you,
Martin
Mac Developer
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Jim Manner said:
I am using the latest MacBook Pro, with Yosemite ... I can't get the Quickstart videos to play either.
I am also not able to play them from the Library. The length of the video shows as 00:00, and when I click it the spinning wheel shows for a time and then stops but the video won't play and still shows a zero duration. I am also on Yosemite on a mid-2013 Macbook Pro. I've put in a screenshot below, but unfortunately I couldn't capture the spinning wheel as it stopped before I was able to switch to Grab!
Running Logos 6 Platinum and Logos Now on Surface Pro 4, 8 GB RAM, 256GB SSD, i5
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Martin Potter said:
Can you provide a screen shot of what you see when attempting to play the videos?Thank you,
Martin
The video appears to load, but when I click on the play button nothing happens.
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This is what I get. I'm unable to expand or play video.
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Mark A. Copeland said:
The video appears to load, but when I click on the play button nothing happens.
Let's see if I can insert that screen shot:
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I see a yellow triangle with an exclamation point in the upper right of your screen. If you hover over it, what does it say is happening?
If Logos is still indexing, you may just need to wait until it's done.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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Richard DeRuiter said:
I see a yellow triangle with an exclamation point in the upper right of your screen. If you hover over it, what does it say is happening?
If Logos is still indexing, you may just need to wait until it's done.
Logos was indexing when I took the screen shot. But the problems with the videos not playing exist even when indexing is done and all items are synchronized and up to date.
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Mark A. Copeland said:Richard DeRuiter said:
I see a yellow triangle with an exclamation point in the upper right of your screen. If you hover over it, what does it say is happening?
If Logos is still indexing, you may just need to wait until it's done.
Logos was indexing when I took the screen shot. But the problems with the videos not playing exist even when indexing is done and all items are synchronized and up to date.
This.
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Not sure what to suggest, but here are two things to try: 1)Exit and restart Logos; 2)If that doesn't fix it, shut down and restart your Mac.
If that doesn't do it, you may need to get a hold of tech support.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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We are still having trouble reproducing this and would appreciate if you tried one more thing. If you open the panel menu (click on the resource cover on the top left) and choose 'Download all media'. Then after 10-15 minutes try playing again.
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Todd,
Just downloaded all media again with no change in results. Still cannot expand or play video.
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I've tried everything suggested so far, and still cannot play video.
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I still can't get it to work either ... and I've tried everything that has been suggested.
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Todd White (Faithlife) said:
We are still having trouble reproducing this and would appreciate if you tried one more thing. If you open the panel menu (click on the resource cover on the top left) and choose 'Download all media'. Then after 10-15 minutes try playing again.
Todd, this seems like it could be a codec issue. Does does Logos check to see if codecs are installed properly and up to date, when it installs? If not, might you suggest how users could check or update their codecs?
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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I too have downloaded the videos too, and they do not pay. I see a picture of probably the first image in the video, but clicking on the play arrow does nothing. Yosemite, Verbum 6.0 build 3700
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Todd,
I've gone through my videos and found that if the slider bar is in this position, videos will work. If it is farther to the right it will not
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Lewis Harper said:
Todd,
I've gone through my videos and found that if the slider bar is in this position, videos will work. If it is farther to the right it will not
Tried this suggestion, but still no video for me.
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Mark,
Have you tried to delete media from resource tab and download media again?
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