Since a couple of days Logos 7 started to crash on both my machines. It happens always after a couple of minutes after a fresh start. Here is the logs: 4452.LogosCrash_BWojnar.zip
It looks like a problem related to opening an article in a dictionary.
Is there a Logos.log file as well?
No Graham, I have Logos.log only from the year 2016. I have logging enabled. Can I do something else? Thanks for your help.
After using the logging java script, I got also Logos.log file. Here are my new logs after the new crash: 8156.Logos_logs_BWojnar.zip
Since a couple of days Logos 7 started to crash
Something to do with update to 7.5? My computer got some slowness but not crashing
Since a couple of days Logos 7 started to crash Something to do with update to 7.5? My computer got some slowness but not crashing
It might be connected.
The problem is it caught me in the middle of a sermon preparation for Sunday. Well, in fact, I am preparing all the time, so for me there is no good time for crashes [:)]
I think it is due to a problem with one of your personal books - there are lots of errors logged against them - but I'm afraid I can't get any further than that.
Hopefully someone will be able to help further.
Thanks Graham. I am working now on on-line Logos app. What a blessing to have that alternative. [Y]
The crash happens every startup because the application is trying to index your documents, and you have a note attached to a text range in one of your resources that's causing a problem. This is likely to be a recent note you created, and may or may not be attached to the PBB mentioned above. If this narrows it down enough, you may be able to try going in and removing the attachment point from some of your recent notes to see if you can prevent the problem.
In the mean time, I'll do some more looking to see if I can figure out what the problem is and how we might be able to work around it.
Thank you Andrew for your reply. I will try to look into the notes.
After doing some investigation, the problem is definitely with a note attachment, but I can't actually determine which resource the note is attached in. It may also not be a recent note, but could have been created some time ago.
My gut tells me that this is a PBB that was recently rebuilt, and I suspect it's one of the ones on this list:
PBB:227c41b093384b51994a367d1d4b778dPBB:240def445de849efb8753a3063d98593PBB:354ec7a0434844409416eed410456aecPBB:5dcafa4d0f59491a88af27904bbe239fPBB:6e9884b55b3b442ab0a7752ffa64c50bPBB:76ab9c9732d941eda39e111b87189c2ePBB:76cd6cf7ac8e4aa5b1bf1ca49665c338PBB:7fad7570edcf4d2a9fa35ec420620eccPBB:8d6185b86b334f0fb14238bed066f1cfPBB:a2b7b0a0332646928ee4975f844438ccPBB:aa701f66088b4cb1a3fabede993dcb33PBB:c0fcecc9a83041be85083ae1594636a9PBB:c2ddd81d28ce4ffda7a1a8136cfd8c3cPBB:c3637de7a3514326b955b7747b706a85PBB:c4223b282f634e13a168a7157149b758PBB:d05722bfb498459e84c2b3b22312cc41PBB:d3d9acdc21914261b5db0fb22e1dbd16PBB:db6cb1247901456da16ec63355ee7e57PBB:eabdb3c1dde343029e3bd1dee705b21fPBB:f17f98e0fe5c41ca9a6f15962ad0e893PBB:f4b66caa734647768a9f5663e95a0f9ePBB:f59b5865f2bb42bfa4decdc3c827193cPBB:f6167d4ccbdf4a6aa88169a31b5d75a2
Here's something we can do to try to track this down.
If you are not comfortable taking these steps, please contact customer support (they are available on Saturday). I will make sure they are watching for you.
If this works, you will be able to use your application, but none of those PBBs will be available. I'll then have support contact you next week to help determine the exact file with the problem so that we can make a fix.
If this doesn't work, contact support, or they will contact you next week.
Thank you Andrew for taking your time to help me. I did what you recommend and it really stopped the crashing. I found however that 4 of the PBBs on the list are missing in my Resources folder on both computers.
Hi Andrew , i seem to be having the same problem as i know recently i created a note by accident and simply exited , since then it has been crashing, iv followed your above mentioned steps however when i enter into the last tap "resources" the folder seems to be empty..
Not sure how to go about fixing this but i cannot open logos 7 due to this crash and require it for studies. Any help would be greatly apreciated
Thank you!
This crash should be fixed in 7.6 (7.6.0.0027).
