7.14 (7.14.0.0024) is Now Available

So I just updated to 7.14.0.0024 and it says that Atlas is only available online. I did have an Atlas tool that worked in the past, but now that is "grayed out". Do I need Verbum Now to use Atlas under the new release?

Daniel Radke

I just upgraded to 7.14.0.0024 on my Mac and now the the Atlas icon is no longer displayed under Tools in Logos. I must admit I rarely used this tool, but I do not understand why I now lost access to a tool that I previously owned. If the new Atlas tool must be used online only, can there be at least a link to it within Logos?

https://community.logos.com/discussion/comment/970866#Comment_970866

So I just updated to 7.14.0.0024 and it says that Atlas is only available online. I did have an Atlas tool that worked in the past, but now that is "grayed out". Do I need Verbum Now to use Atlas under the new release?

I find that you can click on 'Atlas' even if is greyed out. It opens up a window with a more information plus a video ...

https://community.logos.com/discussion/comment/970878#Comment_970878

Yasmin,

Thanks, that seems to be a video of the Atlas tool when it was active under the software on your computer, i.e., the old help video. The new tool seems to be different and also only seems to be available online - and not working either.

https://community.logos.com/discussion/comment/970878#Comment_970878

And I'm not seeing any maps at all [:^)]

https://community.logos.com/discussion/comment/970885#Comment_970885

And I'm not seeing any maps at all

Not even in the web app am I seeing any maps [*-)]

I also have lost all access to the Atlas tool in my tools menu. It is not grayed out; it isn't even there. I am online, but have a slow connection.

https://community.logos.com/discussion/comment/970885#Comment_970885

And I don't want to jump the gun here, but if this enhancement/update to the Atlas tool is going to require us to switch back and forth between desktop software and the Web App or even "Verbum/Logos Now" I would not consider that much of an upgrade. It seems that changes such as this will slowly force us to shift from a PC or Mac based package to an online version or a subscription version. And after spending thousands on a PC/Mac package, I wouldn't want to have to start paying for resources I previously had already paid for.

Or maybe it's just a glitch in the update!

https://community.logos.com/discussion/comment/970890#Comment_970890

I also have lost all access to the Atlas tool in my tools menu. It is not grayed out; it isn't even there. I am online, but have a slow connection.

Are you on a Mac? Daniel also said he's not seeing it at all and he's on a Mac so I'm wondering if it removed totally for the Mac people.

https://community.logos.com/discussion/comment/970890#Comment_970890

I also have lost all access to the Atlas tool in my tools menu. It is not grayed out; it isn't even there. I am online, but have a slow connection.

The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.

https://community.logos.com/discussion/comment/970872#Comment_970872

I just upgraded to 7.14.0.0024 on my Mac and now the the Atlas icon is no longer displayed under Tools in Logos. I must admit I rarely used this tool, but I do not understand why I now lost access to a tool that I previously owned. If the new Atlas tool must be used online only, can there be at least a link to it within Logos?

Daniel,

You should not have lost access, there is some indexing work that needs to be done while online so that it can work. This can take longer depending on your internet connection and speed.

https://community.logos.com/discussion/comment/970894#Comment_970894

I'm wondering if it removed totally for the Mac people.

This feature it available on macOS and Windows, as mentioned earlier it might take a few mintues depending on your internet connection to show up.

https://community.logos.com/discussion/comment/970896#Comment_970896

The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.

Thanks for the quick reply, but is there any indicator of this "background indexing" that is going on? I have no indication that anything is happening in my UI.

Randy W. Sims

https://community.logos.com/discussion/comment/970903#Comment_970903

I get the same message I saw during beta:"We couldn't connect to the internet. Please check your connection and reopen Atlas." Indexing or whatever cause, it should display something useful and correct so it doesn't look broken.

https://community.logos.com/discussion/comment/970914#Comment_970914

it should display something useful and correct so it doesn't look broken.

I agree. And I didn't even get any message about being unable to connect to the internet; I'm simply seeing no maps at all.

https://community.logos.com/discussion/comment/970906#Comment_970906

The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.

Thanks for the quick reply, but is there any indicator of this "background indexing" that is going on? I have no indication that anything is happening in my UI.

Hi Bobby,

I'm sorry, this is actually a different issue than I first thought. There is an issue with with an internal server that we are getting fixed. We'll get it up and running soon.

https://community.logos.com/discussion/comment/970931#Comment_970931

Hi Bobby,

I'm sorry, this is actually a different issue than I first thought. There is an issue with with an internal server that we are getting fixed. We'll get it up and running soon.

[Y] Thanks!

https://community.logos.com/discussion/comment/970896#Comment_970896

Everyone,

Thank you for your patience, the Atlas Tool should be working properly now.

Simon’s Brother

The maps need to index and this has to be done online. If your internet is slow it could take a little bit of time to show up.

If the indexing is done online, why does each individual user have to index online? Why are they not prepared earlier so that each user simply has to download the indexed file? And if there is a reason you have to absolutely do this why not post an aprropriate message in the interface and also the release notes to reassure users the software is not broken but behaving as expected? One would think by now FL after all the software releases they have done that transperancy and clarity i.e. communication with users is an important part of the process. Maybe I expect to much but I really don’t think it’s too much.

https://community.logos.com/discussion/comment/970965#Comment_970965

Because it has to be stored locally for each user. Like I said the issue everyone was seeing was a seperate one, which is now fixed.

Darrell

https://community.logos.com/discussion/comment/970866#Comment_970866

I opened Logos with holding the control key while it booted making it start up with out the Internet. Then shut it down and restart as normal allowing it to use the Internet, the Atlas started working again. You might try doing this also,,

https://community.logos.com/discussion/comment/970965#Comment_970965

And if there is a reason you have to absolutely do this why not post an aprropriate message in the interface and also the release notes to reassure users the software is not broken but behaving as expected? One would think by now FL after all the software releases they have done that transperancy and clarity i.e. communication with users is an important part of the process. Maybe I expect to much but I really don’t think it’s too much.

DOC,

If we had been aware that there was an issue we would have alerted users. At the time of shipping we did not know it was broken. We fixed it as soon as we were aware of the issue.

https://community.logos.com/discussion/comment/970968#Comment_970968

Because it has to be stored locally for each user. Like I said the issue everyone was seeing was a seperate one, which is now fixed.

Fixed, indeed! This new Atlas tool is AMAZING! You all have really outdone yourselves! I love the fact that they are so much faster to load and the fact that they are in order!

That being said, I discovered one small chronology issue. I think one of these items are out of order, which appears to be an oversight. See if you can guess which one.

https://community.logos.com/discussion/comment/970964#Comment_970964

Everyone,

Thank you for your patience, the Atlas Tool should be working properly now.

Though I'm now seeing the maps in the web app, in the desktop app the Atlas tool is still greyed out and when I click through I don't see any maps:

Or is this what I'm supposed to see? I'm confused ...

(Edited to add: I have restarted the app)

Daniel Radke

https://community.logos.com/discussion/comment/970964#Comment_970964

Everyone,

Thank you for your patience, the Atlas Tool should be working properly now.

Unfortunately, the Atlas tool is still missing for me. I have downloaded all of the available updates and waited for visible indexing to be completed. I have restarted Logos a few times. Still missing.

Simon’s Brother

https://community.logos.com/discussion/comment/970971#Comment_970971

From what you said initially I got the impression nothing was broken and this was expected behaviour from the software. I am still not clear on what you expected to happen v what actually did happen but accept your word this wasn’t expected.

And if there is a reason you have to absolutely do this why not post an aprropriate message in the interface and also the release notes to reassure users the software is not broken but behaving as expected? One would think by now FL after all the software releases they have done that transperancy and clarity i.e. communication with users is an important part of the process. Maybe I expect to much but I really don’t think it’s too much.

DOC,

If we had been aware that there was an issue we would have alerted users. At the time of shipping we did not know it was broken. We fixed it as soon as we were aware of the issue.

https://community.logos.com/discussion/comment/970994#Comment_970994

From what you said initially I got the impression nothing was broken and this was expected behaviour from the software. I am still not clear on what you expected to happen v what actually did happen but accept your word this wasn’t expected.

And if there is a reason you have to absolutely do this why not post an aprropriate message in the interface and also the release notes to reassure users the software is not broken but behaving as expected? One would think by now FL after all the software releases they have done that transperancy and clarity i.e. communication with users is an important part of the process. Maybe I expect to much but I really don’t think it’s too much.

DOC,

If we had been aware that there was an issue we would have alerted users. At the time of shipping we did not know it was broken. We fixed it as soon as we were aware of the issue.

Hi DOC,

I initially thought that was the case, but it turned out to be something else.

https://community.logos.com/discussion/comment/970987#Comment_970987

Everyone,

Thank you for your patience, the Atlas Tool should be working properly now.

Though I'm now seeing the maps in the web app, in the desktop app the Atlas tool is still greyed out and when I click through I don't see any maps:

Or is this what I'm supposed to see? I'm confused ...

(Edited to add: I have restarted the app)

Yasmin and Daniel,

I think there is a separate issue going on. I've asked CS to reach out to help troubleshoot further.

https://community.logos.com/discussion/comment/970998#Comment_970998

I think there is a separate issue going on. I've asked CS to reach out to help troubleshoot further.

Thanks Philana; I'll wait to hear from them.

Daniel Radke

https://community.logos.com/discussion/comment/970998#Comment_970998

Yasmin and Daniel,

I think there is a separate issue going on. I've asked CS to reach out to help troubleshoot further.

Thanks for working to get this fixed! I look forward to using the new Atlas tool.

Leo Wee Fah

https://community.logos.com/discussion/comment/970964#Comment_970964

I am getting just this... can't get anything out of Atlas Tool [:'(]

Joseph Turner

https://community.logos.com/discussion/comment/971065#Comment_971065

I am also only seeing the video as in Leo's post.

Mattillo

https://community.logos.com/discussion/comment/971074#Comment_971074

Same here... only getting the video. When I hover over atlas it says unavailable. Internet is connected and working

Matthew Sheridan

UPDATE: Now working in Logos desktop app and web app. Thanks for the quick fix :-)

ORIGINAL POST: I'm also experiencing the 'greyed out' 'feature unavailable' atlas icon in Logos 7 on windows since updating to 7.14.

When I go to the atlas feature on the web app, the atlas tab opens but nothing loads inside the tab.

I'm a Logos Now subscriber - I'm wondering if the issue might have something to do with permission settings tied to the change over to faithlife connect? Just an idea.

Leo Wee Fah

https://community.logos.com/discussion/comment/971080#Comment_971080

At last the Atlas Tool is working fine, thanks FL.

https://community.logos.com/discussion/comment/970998#Comment_970998

It's now working for me as well. Thanks [Y]

Joseph Turner

https://community.logos.com/discussion/comment/971175#Comment_971175

Still not working for me for some reason.

Leo Wee Fah

https://community.logos.com/discussion/comment/971181#Comment_971181

Try close and restart Logos...

Mike Tourangeau

https://community.logos.com/discussion/comment/971187#Comment_971187

Is there indexing happening (for the Atlas tool) even if there is no blue indicator? My mac does not show it is indexing but the fans are running high.......still no Atlas tool (grayed out) after restarting several times

David Bailey

https://community.logos.com/discussion/comment/971346#Comment_971346

[:(]

Veli Voipio

https://community.logos.com/discussion/comment/970964#Comment_970964

the Atlas Tool should be working properly now.

Well, it is working, and it seems to be faster and better than the earlier version. The time is 8 AM GMT+3 on 3rd April 2018

Joseph Turner

https://community.logos.com/discussion/comment/971657#Comment_971657

Mine is still not working. I have opened and closed Logos several times and tried to force an update of resources, but even after leaving it over night, it is still grayed out and says that the tool is unavailable upon hovering over it in the tools menu.

Joshua Tan

To immediately update to the current stable version enter the Update Now command. Otherwise, the app will automatically update the next time it's scheduled to check for updates.

Release Notes

Download Link

Note: As announced in this forum post, we have dropped support for macOS 10.10. Logos 7.14 will only install on macOS 10.11 and above.

Disappointed with the speed of the new atlas. Used to be able to go make myself a cup of coffee while the map loaded. No such luxury this time. [:P]

Mike Tourangeau

https://community.logos.com/discussion/comment/972019#Comment_972019

Mine is still not working. I have opened and closed Logos several times and tried to force an update of resources, but even after leaving it over night, it is still grayed out and says that the tool is unavailable upon hovering over it in the tools menu.

After leaving mine overnight the "Atlas" tool is no longer grayed out. However it will not load, I briefly see the menu on the left but then it disappears and the screen is blank.

If I turn off the internet and try to load the tool the tool opens and the menu's stay but it is unusable.