July birthday code not giving discount

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Todd Phillips | Forum Activity | Posted: Mon, Jul 1 2019 4:27 PM

I received the email for the Logos birthday gift certificate and entered it ---

The website accepts it, but no discount is applied.

I'm assuming that since I received the email, it should work for me.

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Bruce Dunning | Forum Activity | Replied: Mon, Jul 1 2019 6:04 PM

I'm still waiting to receive mine for this month as I have in my past for my July birthday. Do they send them out all at once or in batches?

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Sean | Forum Activity | Replied: Mon, Jul 1 2019 6:30 PM

I got mine already, haven't tried it. Do let us know if you find anything out.

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PetahChristian | Forum Activity | Replied: Mon, Jul 1 2019 7:13 PM

I got mine tonight. Thanks, FL!

I believe they are sent out in batches. Give it a day or two.

Anyway, the store applied the discount, so there should be no problem with using it now.

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Todd Phillips | Forum Activity | Replied: Mon, Jul 1 2019 8:13 PM

PetahChristian:
Anyway, the store applied the discount, so there should be no problem with using it now.

Still not working for me.  I guess I'll wait a day or so and call customer service if it doesn't eventually work.

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Danny Parker | Forum Activity | Replied: Mon, Jul 1 2019 9:16 PM

mine worked  

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Sean | Forum Activity | Replied: Mon, Jul 1 2019 9:25 PM

Todd Phillips:

PetahChristian:
Anyway, the store applied the discount, so there should be no problem with using it now.

Still not working for me.  I guess I'll wait a day or so and call customer service if it doesn't eventually work.

The coupon also does not work for me.

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Justin Smith | Forum Activity | Replied: Mon, Jul 1 2019 10:50 PM

Does not work for me, either.

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Liam & Abi Maguire | Forum Activity | Replied: Mon, Jul 1 2019 11:07 PM

Each birthday code is tied to your email address so as to make it non-transferrable or so that others cannot use the same coupon code (ie. my birthday is June if I enter the July code nothing will happen). Two things to try: 

1. Check the birthday on your faithlife profile is correct.

2. Contact customer services and ask them to check on your end. 

I hope that helps. L :-)

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Bruce Dunning | Forum Activity | Replied: Tue, Jul 2 2019 5:00 AM

Bruce Dunning:

I'm still waiting to receive mine for this month as I have in my past for my July birthday. Do they send them out all at once or in batches?

I still have not received mine and I'm okay to wait but I was just wondering if anyone knows the answer to my question above.

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Sascha Andreas John | Forum Activity | Replied: Tue, Jul 2 2019 5:43 AM

my also don't work :-(

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Juan Gabriel | Forum Activity | Replied: Tue, Jul 2 2019 6:46 AM

Todd Phillips:
The website accepts it, but no discount is applied.

NO funciona para mi el certificado de regalo.

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John Kight | Forum Activity | Replied: Tue, Jul 2 2019 6:52 AM

Mine also doesnt work

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Andrew Biddinger | Forum Activity | Replied: Tue, Jul 2 2019 7:24 AM

They stop working once you get too old...Wink

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John Kight | Forum Activity | Replied: Tue, Jul 2 2019 7:43 AM

Andrew Biddinger:

They stop working once you get too old...Wink

I'm not even 31 yet. lol

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Andrew Biddinger | Forum Activity | Replied: Tue, Jul 2 2019 7:46 AM

John Kight:

Andrew Biddinger:

They stop working once you get too old...Wink

I'm not even 31 yet. lol

LOL. I guess that theory didn't work. Big Smile

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Jan Krohn | Forum Activity | Replied: Tue, Jul 2 2019 8:08 AM

Maybe your FL profiles are not 100% complete? In my profile, my "location" disappeared on the day of the website update. I added it back in, and the next day it was again disappeared. I added it back in, and it hasn't disappeared again.

If I remember right, the FL profile needs to be 100% complete for the code to work.

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Sean | Forum Activity | Replied: Tue, Jul 2 2019 8:13 AM

Jan Krohn:

Maybe your FL profiles are not 100% complete? In my profile, my "location" disappeared on the day of the website update. I added it back in, and the next day it was again disappeared. I added it back in, and it hasn't disappeared again.

If I remember right, the FL profile needs to be 100% complete for the code to work.

I think the profile just needs to be complete in order to get the coupon. I really doubt the coupon rechecks it for completeness once it's been issued. Anyway, my profile is complete, and I've received and used it every year this (very nice!) perk has been operative.

Probably just something got glitched with the website change. Hopefully if we keep bumping this thread someone from FL will see and correct it!

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Juan Gabriel | Forum Activity | Replied: Tue, Jul 2 2019 8:15 AM

Jan Krohn:
If I remember right, the FL profile needs to be 100% complete for the code to work.

Nunca lo he tenido al 100% y en años anteriores a funcionado, de todas formas completare mi perfil, gracias.

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John Kight | Forum Activity | Replied: Tue, Jul 2 2019 10:03 AM

I chatted with CS and they got mine fixed. 

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