Printing Font craziness

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This post has 16 Replies | 2 Followers

Posts 406
Fred Greco | Forum Activity | Posted: Wed, Jul 13 2011 8:47 PM

Is anyone else having prints show up with weird results? When I print from Logos, numbers especially come out looking horrible. I've attached a PDF that I made, and it actually looks like the hard copy the printers produce (tried it on multiple printers).8231.Psalms 1–72_ An Introduction and Commentary.pdf

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

Posts 13417
Mark Barnes | Forum Activity | Replied: Wed, Jul 13 2011 11:12 PM

Yeah, I've been putting up with this throughout most of the beta, but never got round to filing a bug report. It's a real pain.

Posts 557
Carmen Gauvin-O'Donnell | Forum Activity | Replied: Thu, Jul 14 2011 4:36 AM

Hmmm... could it have something to do, perhaps, with your own computer's fonts, i.e. your own computer doesn't have the font that Logos is using, so when  it comes to print, it has to use the substitute that you wind up with in your printout?

Just a thought...

Posts 406
Fred Greco | Forum Activity | Replied: Thu, Jul 14 2011 7:29 AM

The really odd thing is that it was happening to me both before and after I installed the font Athelas on my computer. (I liked the font so much, I have started using it at our church)

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

Posts 13417
Mark Barnes | Forum Activity | Replied: Sun, Dec 11 2011 12:10 AM

This still occurs in 4.5 beta 9, though it's not as bad as it used to be:

4263.Psalms 1–72_ An Introduction and Commentary.pdf

Posts 406
Fred Greco | Forum Activity | Replied: Mon, Dec 12 2011 7:31 AM

Yes - numbers are the worst in the printing.

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Dec 12 2011 4:48 PM

I am unable to reproduce this issue with 4.5 Beta 9.  What steps and/or programs are you using to create PDF's from the Windows version of Logos?

Posts 13417
Mark Barnes | Forum Activity | Replied: Tue, Dec 13 2011 6:03 AM

Kevin Byford:
What steps and/or programs are you using to create PDF's from the Windows version of Logos?

This occurs when I print to a PDF, or when I print to the printer - any printer.

Posts 215
Simon | Forum Activity | Replied: Tue, Dec 13 2011 6:25 AM

Kevin Byford:

I am unable to reproduce this issue with 4.5 Beta 9.  What steps and/or programs are you using to create PDF's from the Windows version of Logos?

I did some testing, but for me it occurred only when the font was set to "Default".

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Dec 13 2011 12:00 PM

I have been able to reproduce the issue and have written a case for our Development Department.  

Here is a workaround - using the Default Font, export the file as an XPS Document (instead of Printing to a PDF), and then open the XPS Document in Microsoft's XPS reader and print it from there.  The printed output should exactly match the screen rendering in Logos.

Posts 406
Fred Greco | Forum Activity | Replied: Tue, Dec 13 2011 12:08 PM

Kevin,

Can you also check this issue? Whenever I try and print directly to Adobe PDF, I get a version of the following error:

===

 

%%[ ProductName: Distiller ]%%

00nnvjc not found, using Courier.

%%[ Error: invalidfont; OffendingCommand: xshow; ErrorInfo: CharOffsets ¤e

  )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

=== I think it is related to the default font. If I use your workaround (making an XPS doc first) I can make a PDF with Acrobat. It is when I try and do it directly that it gives me the error.

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

Posts 13417
Mark Barnes | Forum Activity | Replied: Wed, Dec 14 2011 8:41 AM

Fred Greco:
Whenever I try and print directly to Adobe PDF, I get a version of the following error

Fred, this should solve it: http://community.logos.com/forums/p/24126/180325.aspx#180325

If not, there are two other threads that may help:

Posts 406
Fred Greco | Forum Activity | Replied: Wed, Dec 14 2011 9:05 AM

Thanks, Mark. I was able to create with Acrobat. But I still have the issue with the numbers.0486.English Standard Version.pdf

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Dec 15 2011 1:23 PM

Fred,

Printing to a PDF directly is not a native Windows function but involves third party applications which we cannot support.  The PDF documents linked in this thread were created by three different applications - pdfFactory Pro, GPL Ghostscript, and Acrobat Distiller.  There are many such applications; PDF Writer, PDFlite, CutePDF, PrimoPDF, PDFCreator, PDF-Printer, Win2PDF, etc.  Each of these might create slightly different looking output and some might work better than others, but we have no control over that.  Saving the document to an XPS file is however supported and printing from there is your best bet until the printing (to a printer) issue is fixed.

Posts 9069
LogosEmployee

Is anyone who is experiencing this bug (weird fonts in print) running Windows Vista? Preliminary testing here indicates that this is a bug only on Windows 7 (not Vista). If you do have this problem on Windows Vista, please let us know. (Please include whether the problem happens with a "real" printer, or a "Print to PDF" printer, or both.)

If you're experiencing this on Windows 7, you don't need to post; we're able to reproduce the problem in-house and are looking into it.

Posts 9069
LogosEmployee

So either no one is having printing problems on Windows Vista, or no one is reading this thread. Smile

The printing problems on Windows 7 should be resolved in the next 4.5 beta.

Posts 13417
Mark Barnes | Forum Activity | Replied: Mon, Jan 16 2012 11:55 AM

Geeks might like to read the Logos blog on how this bug was fixed:
http://code.logos.com/blog/2011/12/printing-from-net35-in-windows7.html

It might also provide useful insight for others on the process of bug-fixing and workarounds. I'm impressed that Logos persevered with this one, particularly given that it's not a fault with Logos but with the underlying framework.

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