BUG: Screencasts of weird highlighting/text selection others have posted about

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Posts 99
Matthew | Forum Activity | Posted: Thu, Jan 22 2015 12:52 PM

So I've been having the same ongoing highlighting/text selection problem that others have had. I do NOT have Smart Text Selection on. In fact, when I turned it on to try to see if that alleviated the problem, it did not. I never post on the forums and I've never done a screencast before, but this problem is to the point where I can't use Logos without it occurring regularly and disrupting my work. I even lost a note trying to undo it the first time it happened--very frustrating.

I'm not sure if it never happens when the interlinear is turned off because I almost always have it on, but testing it for the screencast I could not get it to do the bug when the interlinear was off. As others have said, when you select a word/phrase, the ending point then becomes the starting point for the highlight/text selection which then goes for many paragraphs.

Here are two short screencasts:

http://screencast-o-matic.com/u/n5g5/logos6-highlighting-bug-2

http://screencast-o-matic.com/u/n5g5/logos6-highlighting-bug-3

Hopefully this can be quickly fixed. Thanks!

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 22 2015 1:33 PM

Welcome Matthew. 

A couple of things:

  1. It might be good to have more info (OS, App version, specific steps to reproduce, etc.)
  2. The devs might need logs. See my signature line about logging.

I noticed that you have a VERY wide screen, with two columns. Does this appear with columns set to "one"? "None"?

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Posts 99
Matthew | Forum Activity | Replied: Thu, Jan 22 2015 2:08 PM

OSX 10.9.5, MacBook 2.5 GHz Intel Core i5, 8 GB 1600 MHz DDR3.

Logos Bible Software 6.0b SR-1
6.0.2.0064

Scholar's Library (JG) (JG)

As seen in the videos, when I attempt to select a word or phrase with the intention of highlighting, it sometimes selects multiple paragraphs starting at the end of my intended selection, but does not select the word/phrase I intended.

I'll try to log it.

I use a 13 inch MacBook and simply open Logos to fill the screen as with any other program, maybe it seems wider on the screencast. I'm simply trying to maximize the amount of verses that fit on the screen and set it to two columns as if I were reading a printed book/bible. I haven't tried it with one or no columns because this is how I prefer to read/study, but I can give it a try for the sake of seeing if I can replicate the bug.

Thanks for the help!

Posts 99
Matthew | Forum Activity | Replied: Thu, Jan 22 2015 2:47 PM

Ok, I was able to easily and quickly replicate it exactly like on the screencast, and I logged it (not sure what to do with the log).  In Numbers 3:38ff, in the Lexham English Bible (along with the other tabs you can see open in the screencast), and with the interlinear on--I first select verse 39 'Those encamped before the tabernacle to the east' and that works fine. I then click off of that and try to select 'sanctuary.' When I do this, instead of selecting 'sanctuary,' it instead selects multiple paragraphs starting immediately after 'sanctuary.' However, after getting the bug to happen the first try after quitting and restarting Logos to log it, I could not then repeat it. To be clear, it happens frequently but not every single time I select a word/phrase. And it happens where ever I happen to be reading, not just in this passage.

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 22 2015 3:04 PM

Matthew:
I logged it (not sure what to do with the log)

Follow the instruction in "step 4," (except you don't need to create a new thread, just post the log in this thread). 

Matthew:
I was able to easily and quickly replicate it exactly like on the screencast

Diner was just called... I will try to replicate later tonight. 

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Posts 99
Matthew | Forum Activity | Replied: Thu, Jan 22 2015 3:22 PM

Thanks again Alabama! Here's the log file:6622.LogosLogs.hopemusicacademy.20150122-162455.zip

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 22 2015 3:58 PM

I tried to reproduce, but could not. Out of curiosity: What resources are in "link set a"? What happens if you turn off ALL link sets? Can you still reproduce?

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 22 2015 4:04 PM

I took a quick look at your logs, but I am not an expert log reader. Good job posting them though. At this point, I <think> the answer lies with your linksets, but that is just a guess. 

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Posts 99
Matthew | Forum Activity | Replied: Thu, Jan 22 2015 4:57 PM

It's a text comparison of other Bible versions. Here's a screen shot:

I'm closing all the other tabs and trying to replicate the bug.

Posts 99
Matthew | Forum Activity | Replied: Thu, Jan 22 2015 5:55 PM

I closed all tabs except one and even set the link set to none just for good measure. I then attempted to replicate the bug, with the interlinear on like it is when I read/study. After maybe 5-7 minutes of selecting words/phrases without a bug, it just did it again at Numbers 4:12 while selecting 'take' in the Lexham English Bible. It usually hangs for a second (I get the Apple spinning wheel), then it jumped the selection past my word 'take.' Here is the log:

8561.LogosLogs.hopemusicacademy.20150122-190855.zip

Then I spent another ~10 minutes and got another one. It happened trying to select 'supervision' in Num 4:16. Here is the log:

7242.LogosLogs.hopemusicacademy.20150122-194653.zip

Here are some screen shots:

As you can see, this time it selected from Num 4:16 all the way to Num 5:15.

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 22 2015 6:11 PM

Really Weird. I assume you are using the build in trackpad?

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Posts 99
Matthew | Forum Activity | Replied: Thu, Jan 22 2015 6:26 PM

Sometimes the built in trackpad, sometimes a mouse. Same results either way. The screencasts from earlier were using a mouse, the the last two this evening were with the trackpad.

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 22 2015 7:03 PM

I have replicated something similar, but I am unsure if it is what you are seeing (it looks identical, but my steps seem a little different). 

  1. If I use my normal method of highlighting text (click, drag, release), I have NEVER seen this behavior.
  2. If I double click on a word while the reverse interlinear is turned on, I sometimes get the same behavior:

Note: this technique also opens a dictionary. It doesn't sound like that is what you are quite experiencing... 

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Posts 99
Matthew | Forum Activity | Replied: Thu, Jan 22 2015 8:39 PM

Actually, this does happen to me occasionally as well, although I hadn't intended to double click. But you have to click on a word in order to make it move to that word in the interlinear, and then if you want to highlight it you have to click on it again to start the selection process from the beginning of the word. 

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 22 2015 9:35 PM

Hey Matthew. 

I created a new thread in the beta forum. I don't know if I replicated your issue or not, but hopefully we can get someone to take a look. 

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Posts 99
Matthew | Forum Activity | Replied: Fri, Jan 23 2015 9:11 AM

Thank you VERY much!!! Maybe the way I read/study with the interlinear is unique, but that is how I use it and do not want to have to change the way I read and take notes because of a bug.

Posts 99
Matthew | Forum Activity | Replied: Sat, Jan 24 2015 9:54 AM

alabama24 has been VERY helpful and responsive in attempting to solve this problem, but it would be nice to know that someone at Faithlife has at least read this thread and is aware of the bug and is passing it on to the appropriate person or team to fix it. Please acknowledge. Thanks!!

Posts 162
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Chris Culy (Faithlife) | Forum Activity | Replied: Mon, Jan 26 2015 3:11 PM

I see that you linked to this thread from another thread describing an issue that looks to be the same problem. As I stated there, I have implemented a fix that will ship in an upcoming release. Once that ships, please let me know if this issue is still occurring and I will be happy to investigate it further. Thanks!

Posts 99
Matthew | Forum Activity | Replied: Mon, Jan 26 2015 3:36 PM

Will do, thanks Chris!!

Posts 26
Rev Alan Heathcote | Forum Activity | Replied: Mon, Jan 26 2015 11:28 PM

I have been having the same problems for a few weeks now.  Worst part is when you go to highlight a word and press the hot button for a colour code and as you press the button the selection changes to the rest of the paragraph and the one after, and it unhighlights the word you selected and goes to the next one and all succeeding for quite a while. Then you have to go back delete all highlighting in the next 2 paragraphs, because Control Z (undo) does nothing.  Uggh. If the update mentioned below is going to solve it, I sure can't wait. But I am having the same problems as Mathew but not in the interlinear, but any book I open. Sometimes we just have to be very patient after selecting a word because the program thinks it is time for a tea break and goes off for a while into a "not responding" mode and then it comes out of it a while later and decides if it heard what you said before to it. One other related problem.  When you go to highlight a section of text, it only lets you highlight the first word and then opens a dictionary to tell you what that word meant.  Not really interested in its meaning, just want to highlight a section of text.  

I realise much of this is in this thread, but just wanted to add that the folk here are not the only ones.  I have been struggling to describe the symptoms and reproduce so have not reported up to now. Just seeing what the others have said has helped.  Enough.  Thanks.

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