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Matthew Candler | Forum Activity | Posted: Sun, Mar 8 2015 5:26 AM

Since updating to latest iOS update on both my iPad and iPhone whenever I am in a bible (I tried both ESV and NKJV), and I select a word from the text to "Look Up" it only now pulls on the system dictionary in iOS, not the Logos Hebrew/Greek word and the possibility to search that word in the Bible Word Study.  Please help!  I am connected online in both devices. 

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JT (alabama24) | Forum Activity | Replied: Sun, Mar 8 2015 5:50 AM

As you know, "look up" as you describe depends upon Internet... It also depends upon the Logos servers. If you are still having trouble:

  1. have you tried deleting the resource from your device? (Making sure your resource is up to date)
  2. have you restarted your device?
  3. when did you do a fresh install last?
  4. have you checked multiple words or are you stuck on one?

OSX & iOS | Logs |  Install

Posts 56
Matthew Candler | Forum Activity | Replied: Sun, Mar 8 2015 6:33 AM

Great questions! Thanks for your help. 

(1) Yes I have done this.

(2) Yes, restarted on both.

(3) On my phone, I did a fresh install about 2 weeks ago.

(4) Yes, multiple words. 

What is odd, is I just "Looked Up" a word, since I saw your post, and it worked correctly one time, then I tried multiple other words, and it didn't work again (this happened on both devices).

What is odd to me is how both devices started having the same issues at the same time. 

Hmmmm....

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JT (alabama24) | Forum Activity | Replied: Sun, Mar 8 2015 7:32 AM

I had intermittent problems at church this morning, but it was hard to tell if it was the Internet there or the servers at FL. 

How long have you noticed the problem?

OSX & iOS | Logs |  Install

Posts 56
Matthew Candler | Forum Activity | Replied: Sun, Mar 8 2015 12:49 PM

Just today so far. 

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JT (alabama24) | Forum Activity | Replied: Sun, Mar 8 2015 1:59 PM

Let us know if it persists. Like I said, I couldn't tell if my issues were FL server related. 

OSX & iOS | Logs |  Install

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Graham Criddle | Forum Activity | Replied: Sun, Mar 8 2015 2:28 PM

It's happening for me

Posts 650
Alex Scott | Forum Activity | Replied: Sun, Mar 8 2015 3:12 PM

Same thing for me too.  All I need is to be told that the verb walk means to put one foot in front of the other.  This same problem occurred some months ago on the iPad but later they fixed it.

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 1814
Kenneth Neighoff | Forum Activity | Replied: Sun, Mar 8 2015 4:39 PM

On the Bible app it is happening to me as well, but in the Verbum app it is not.

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Graham Criddle | Forum Activity | Replied: Sun, Mar 8 2015 4:46 PM

Kenneth Neighoff:

On the Bible app it is happening to me as well, but in the Verbum app it is not.

Some words in the Verbum app are working correctly for me on lookup while others are just returning a standard dictionary lookup

Posts 406
Fred Greco | Forum Activity | Replied: Sun, Mar 8 2015 7:18 PM

I am having the same problem. The only "look up" is in an English dictionary. Not useful.

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

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JT (alabama24) | Forum Activity | Replied: Sun, Mar 8 2015 7:22 PM

Graham Criddle:

Kenneth Neighoff:

On the Bible app it is happening to me as well, but in the Verbum app it is not.

Some words in the Verbum app are working correctly for me on lookup while others are just returning a standard dictionary lookup

interesting. I am using verbum for testing purposes which may explain my results above. 

OSX & iOS | Logs |  Install

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Graham Criddle | Forum Activity | Replied: Mon, Mar 9 2015 12:23 AM

Seems to be affecting the Android apps as well - https://community.logos.com/forums/t/101934.aspx - so likely some problem at the Faithlife end

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Mar 9 2015 9:51 AM

We're taking a look at the Word Lookup issue now - it's unrelated to the app version update.

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Graham Criddle | Forum Activity | Replied: Mon, Mar 9 2015 10:18 AM

Kevin Byford:

We're taking a look at the Word Lookup issue now - it's unrelated to the app version update.

Thanks Kevin

Posts 1814
Kenneth Neighoff | Forum Activity | Replied: Mon, Mar 9 2015 10:51 AM

Thanks Kevin, looking forward to seeing this resolved.

Posts 56
Matthew Candler | Forum Activity | Replied: Mon, Mar 9 2015 2:16 PM

Kevin Byford:

We're taking a look at the Word Lookup issue now - it's unrelated to the app version update.

Thanks Kevin!

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Mar 9 2015 4:48 PM

Word Lookup should be working again but if you still see any problems let me know.

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Graham Criddle | Forum Activity | Replied: Mon, Mar 9 2015 5:04 PM

Kevin Byford:

Word Lookup should be working again but if you still see any problems let me know.

Looks good.

Thanks Kevin

Posts 1814
Kenneth Neighoff | Forum Activity | Replied: Mon, Mar 9 2015 5:08 PM

Thanks Kevin,

It is working well.

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