Bible Look Up not working since update

As you know, "look up" as you describe depends upon Internet... It also depends upon the Logos servers. If you are still having trouble:

have you tried deleting the resource from your device? (Making sure your resource is up to date)
have you restarted your device?
when did you do a fresh install last?
have you checked multiple words or are you stuck on one?

https://community.logos.com/discussion/comment/705038#Comment_705038

Great questions! Thanks for your help.

(1) Yes I have done this.

(2) Yes, restarted on both.

(3) On my phone, I did a fresh install about 2 weeks ago.

(4) Yes, multiple words.

What is odd, is I just "Looked Up" a word, since I saw your post, and it worked correctly one time, then I tried multiple other words, and it didn't work again (this happened on both devices).

What is odd to me is how both devices started having the same issues at the same time.

Hmmmm....

https://community.logos.com/discussion/comment/705044#Comment_705044

I had intermittent problems at church this morning, but it was hard to tell if it was the Internet there or the servers at FL.

How long have you noticed the problem?

https://community.logos.com/discussion/comment/705049#Comment_705049

Just today so far.

https://community.logos.com/discussion/comment/705103#Comment_705103

Let us know if it persists. Like I said, I couldn't tell if my issues were FL server related.

https://community.logos.com/discussion/comment/705119#Comment_705119

It's happening for me

Alex Scott

https://community.logos.com/discussion/comment/705129#Comment_705129

Same thing for me too. All I need is to be told that the verb walk means to put one foot in front of the other. This same problem occurred some months ago on the iPad but later they fixed it.

https://community.logos.com/discussion/comment/705133#Comment_705133

On the Bible app it is happening to me as well, but in the Verbum app it is not.

https://community.logos.com/discussion/comment/705149#Comment_705149

On the Bible app it is happening to me as well, but in the Verbum app it is not.

Some words in the Verbum app are working correctly for me on lookup while others are just returning a standard dictionary lookup

Fred Greco

https://community.logos.com/discussion/comment/705151#Comment_705151

I am having the same problem. The only "look up" is in an English dictionary. Not useful.

https://community.logos.com/discussion/comment/705151#Comment_705151

On the Bible app it is happening to me as well, but in the Verbum app it is not.

Some words in the Verbum app are working correctly for me on lookup while others are just returning a standard dictionary lookup

interesting. I am using verbum for testing purposes which may explain my results above.

https://community.logos.com/discussion/comment/705151#Comment_705151

Seems to be affecting the Android apps as well - https://community.logos.com/forums/t/101934.aspx - so likely some problem at the Faithlife end

https://community.logos.com/discussion/comment/705203#Comment_705203

We're taking a look at the Word Lookup issue now - it's unrelated to the app version update.

https://community.logos.com/discussion/comment/705299#Comment_705299

We're taking a look at the Word Lookup issue now - it's unrelated to the app version update.

Thanks Kevin

https://community.logos.com/discussion/comment/705312#Comment_705312

Thanks Kevin, looking forward to seeing this resolved.

https://community.logos.com/discussion/comment/705299#Comment_705299

We're taking a look at the Word Lookup issue now - it's unrelated to the app version update.

Thanks Kevin!

https://community.logos.com/discussion/comment/705424#Comment_705424

Word Lookup should be working again but if you still see any problems let me know.

https://community.logos.com/discussion/comment/705479#Comment_705479

Word Lookup should be working again but if you still see any problems let me know.

Looks good.

Thanks Kevin

https://community.logos.com/discussion/comment/705481#Comment_705481

Thanks Kevin,

It is working well.

David Branum

https://community.logos.com/discussion/comment/705484#Comment_705484

Not working for me.

https://community.logos.com/discussion/comment/705509#Comment_705509

Not working for me.

Sorry to hear that.

Some questions:

Do you have a good Internet connection?
Does it work with any words / any resources or not just with some?
Did it use to work fine?
Can you post a screenshot showing the problem?

David W. Smith

https://community.logos.com/discussion/comment/705479#Comment_705479

Not working for me, using ipad and NASB everything worked perfectly until recently. I have only added to the library, and the Internet connection is perfect no trouble with other apps or downloads,

https://community.logos.com/discussion/comment/705562#Comment_705562

Not working for me, using ipad and NASB everything worked perfectly until recently. I have only added to the library, and the Internet connection is perfect no trouble with other apps or downloads,

Yes, there do seem to be some issues again

https://community.logos.com/discussion/comment/705479#Comment_705479

Word Lookup should be working again but if you still see any problems let me know.

It is still not working on either of my iOS devices. I have closed apps, rebooted, etc.

https://community.logos.com/discussion/comment/705566#Comment_705566

I am also still experiencing this problem.

https://community.logos.com/discussion/comment/705568#Comment_705568

The issue is back again.

John R. Lillis

https://community.logos.com/discussion/comment/705569#Comment_705569

I am having the same problem on my iPad. I get the list of lexical sources but no translation or examples

David Branum

https://community.logos.com/discussion/comment/705577#Comment_705577

It use to work fine, then a few days ago it worked sporadically, but now not at all

https://community.logos.com/discussion/comment/705579#Comment_705579

It seems to work well in Greek and Hebrew texts, but not in English texts.

https://community.logos.com/discussion/comment/705583#Comment_705583

We're aware of the issue and are taking another look, sorry for the trouble.

Stan Willis

I am having the same problem. Tried several versions ESV, NKJV, etc.

Also noticed that I was having difficulty choosing just one word.

i.e. In Philippians 3:2 I tried selecting "circumcision" and it selected "the circumcision"

In 1 Thessalonians 2:4 I tried to select "entrusted" and it selected "to be entrusted"

https://community.logos.com/discussion/comment/705509#Comment_705509

Also noticed that I was having difficulty choosing just one word.

Yes I also noticed this problem as well, Stan. I believe it has to do with the "Smart selection" option that the latest version of the app added. It looks like this version of the app also turns on this feature by default. I've noticed that it's hard to select one word often for a word lookup with this feature turned on. You can easily turn it off like I did in the view settings pane of the app.

https://community.logos.com/discussion/comment/705634#Comment_705634

We're aware of the issue and are taking another look, sorry for the trouble.

Thanks for working on getting this fixed, Kevin.

https://community.logos.com/discussion/comment/705735#Comment_705735

Hey it actually seems to be working for me now! Looks like things are back to normal! Anyone else still having problems with it?

https://community.logos.com/discussion/comment/705734#Comment_705734

Also noticed that I was having difficulty choosing just one word.

Yes I also noticed this problem as well, Stan. I believe it has to do with the "Smart selection" option that the latest version of the app added. It looks like this version of the app also turns on this feature by default. I've noticed that it's hard to select one word often for a word lookup with this feature turned on. You can easily turn it off like I did in the view settings pane of the app.

If you double-tap a word it will select just that word, even with Smart Selection turned on.

https://community.logos.com/discussion/comment/705738#Comment_705738

If you double-tap a word it will select just that word, even with Smart Selection turned on.

Hey nice trick, Kevin. I just tried this out and it works great!

John Kight

https://community.logos.com/discussion/comment/705739#Comment_705739

I was having the same issue, however, when I toggled off "scrolling view" it seemed to work normal. Not sure if that has anything to do with it.

https://community.logos.com/discussion/comment/705757#Comment_705757

I was having the same issue, however, when I toggled off "scrolling view" it seemed to work normal. Not sure if that has anything to do with it.

Just so you know, View settings (scrolling or not) are unrelated to whether or not Word Lookup gives expected results.

John Kight

https://community.logos.com/discussion/comment/705759#Comment_705759

I was having the same issue, however, when I toggled off "scrolling view" it seemed to work normal. Not sure if that has anything to do with it.

Just so you know, View settings (scrolling or not) are unrelated to whether or not Word Lookup gives expected results.

Must have been a coincidence.

Robert Bounds

https://community.logos.com/discussion/comment/705479#Comment_705479

My individual iPhone 5 word "look up" still not working properly like it use to. Doesn't seem to go to the dictionary as much as it use to but still groups words with the blue adjustable lines instead of a single word. Compared it to my Logos 6 version on my laptop to see which words are actually in the text and the iPhone 5 app still fails to function properly. It is now un trustworthy. What next? Should I reinstall on the iPhone? Robert

https://community.logos.com/discussion/comment/707230#Comment_707230

Welcome! [:)]

Sorry you are having troubles. [:s]

My individual iPhone 5 word "look up" still not working properly like it use to. Doesn't seem to go to the dictionary as much as it use to

"Look up" should go to the dictionary 1) when you are offline and have downloaded a dictionary (this is an iOS function, not a Logos one) OR 2) when you are online, using a non-reverse interlinear resource. If you own a reverse interlinear for a resource such as the ESV, "look up" will take you to original language resources associated with the RI.

still groups words with the blue adjustable lines instead of a single word.

Either I don't understand what you are saying, or I don't understand your use of the word "still." A new feature of the current app is "smart selection." I have it turned off. See view settings (Aa icon)

Compared it to my Logos 6 version on my laptop to see which words are actually in the text and the iPhone 5 app still fails to function properly.

It is possible you have an out of date resource. Please delete the bible from your device. Try using the resource "in the cloud." See if things are working properly. Then you can redownload.

Robert Bounds

https://community.logos.com/discussion/comment/707240#Comment_707240

I have smart selection off now and it seems to be working fine. Thanks for your help.

Dave Dunkin (Logos)

https://community.logos.com/discussion/comment/707230#Comment_707230

If you select more than one word and run look up, you will get results for all the words. Swipe to see other results. This can also happen if there isn't a one-to-one mapping between the English and original language words.

Curtis Bell

https://community.logos.com/discussion/comment/705479#Comment_705479

Now my iPad's look up doesn't find English words. I tried uninstalling and reinstalling the app, but still same results.

https://community.logos.com/discussion/comment/797533#Comment_797533

Now my iPad's look up doesn't find English words. I tried uninstalling and reinstalling the app, but still same results.

Can you be a bit more specific?

- Which resource are you using
- Which word are you attempting to look up

Robert Holmes

https://community.logos.com/discussion/comment/797549#Comment_797549

Good Evening,

I was trying to perform a Look Up on the word "holy" in Logos iOS app. It does not work, but brings up the default dictionary on my iPad. I have the latest update from the Apple store.

Does anyone else still have the issue as well?

https://community.logos.com/discussion/comment/846115#Comment_846115

I was trying to perform a Look Up on the word "holy" in Logos iOS app. It does not work, but brings up the default dictionary on my iPad.

This is working as designed. To get greek/hebrew information Look Up must be run from text selected within a Bible.