Indexer CRASH after most recent resource update

Indexer crashes when trying to merge indexes after the most recent resource update. These were the resources that I received:

And here's the logs:

78/6840.Logos4Indexer.log

78/2742.Logos4IndexerCrash.txt

Also reported by others in the General forum, the Logos4 forum, and the Mac forum:

http://community.logos.com/forums/t/32064.aspx

http://community.logos.com/forums/t/32063.aspx

http://community.logos.com/forums/t/32066.aspx

I'm running the current Windows beta, but the problem doesn't seem to be confined to the beta or to the Windows version.

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Robert Pavich

same here....logs attached.

2804.indexer crash.zip

Bradley Grainger (Logos)

We believe that this problem is related to the updated HCSB file. The following procedure should work around the crash (while we continue to debug it):

Delete the HCSB.logos4 resource file
Run Logos 4. The indexer will start automatically and will crash shortly after startup.
Enter "update resources". It will find and download the older version of the HCSB.
Close and restart Logos 4 when prompted to install new resources.
The indexer will start automatically (again) and will crash (again).
Enter "rebuild bible index".

Tom Reynolds

There seem to be two issues people are dealing with

1. Error ID: 2318
Error detail: InvalidOperationException: Operation is not valid due to the current state of the object.

2. Error ID: 6223
Error detail: IndexOutOfRangeException: Index was outside the bounds of the array.

I have the latter problem, maybe the others are all using the beta version...

Bootjack

The fix or work around isn't working here either. I got to about twenty something per cent and down she went again. Are we to wait till next week for a genuine fix for this, or do the boys work on the weekends also? :-)

Bruce

It apears that I have 1. Error ID: 2318 (from the crash log file; see http://community.logos.com/forums/p/32070/238733.aspx#238733 for post).

In the FYI catagory for those trying to trouble shoot this:

I followed the instructioin in this post to get around the resource problem.
I do not have the beta version. At the moment I am at 33% and indexing is still going.

Matt Hamrick

Delete the HCSB.logos4 resource file

Run Logos 4. The indexer will start automatically and will crash shortly after startup.

Enter "update resources". It will find and download the older version of the HCSB.

Close and restart Logos 4 when prompted to install new resources.

The indexer will start automatically (again) and will crash (again).

Enter "rebuild bible index".

Bradley, I have done these steps twice and even without the older version of the HCSB.. and the index gets to 99% and then fails. I'll keep at it, but wanted to make you aware.

Matt

mab

My PC is finally ok--not sure how I managed to get it functional save God's grace. My Mac still doesn't see the HCSB file. What file needs to get ditched so that it rebuilds recognition of the resource?

Tim Engwer

I just realized the same for my pc. I followed all the steps and it found some resource to download but there is no hcbs file anywhere???

Bootjack

Mine roared through to 100% last evening so all seems like it's working alright. Do any of the Techs work on Saturdays or are they like the *rest* of us - wanting the weekends off too?

George T. Kelley

I did not realize that this would re-index the whole program.[^o)]

Lonnie Ritchie

Where do I find the HCBS resource file? I can't locate the Logos4 folder on my C:\.

Lonnie

Keep Smiling 4 Jesus :)

Where do I find the HCBS resource file? I can't locate the Logos4 folder on my C:\.

Wiki Check Resources has table with Logos resource paths.

Keep Smiling [:)]

Lonnie Ritchie

Bradley, I had the same experience as Matt...got to 99% and crashed after doing it twice. I'm not going to do it again. Thanks for trying to help, though.

Lonnie

Fred Chapman

Where do I find the HCBS resource file? I can't locate the Logos4 folder on my C:\.

Lonnie

It will be C:\Users\<UserName>\AppData\Local\Logos4\Data\<Random>\ResourceManager\Resources (if you are running vista or win 7

Bradley Grainger (Logos)

Bradley, I had the same experience as Matt...got to 99% and crashed after doing it twice. I'm not going to do it again. Thanks for trying to help, though.

Can you please provide a crash file (or preferably, log files) for this problem? Based on the description, it may be a different issue; the work around I posted was for crashing almost immediately after startup, not after reaching 99% during indexing.

David Housholder

This is the first time I've had consistent crashes in Logos 4. It looks as though I can open resources from the library, but if I put a reference into the passage box on the home page it starts to open the resources for passage study then crashes. I've followed the instructions in these postings, but no help.

Prof HJB Combrink

I have the same problem of indexer crash.

Description:

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: logos4indexer.exe

Problem Signature 02: 4.21.5.932

Problem Signature 03: 4d891636

Problem Signature 04: Libronix.Utility

Problem Signature 05: 4.21.5.932

Problem Signature 06: 4d89159c

Problem Signature 07: 10f5

Problem Signature 08: 8

Problem Signature 09: System.InvalidOperationException

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 7177

But where can I find the HSCB.logos4 resource file? I do not find it under Program files or anywhere, actually I cannot see any LOGOS 4 program files anywhere?

Rich DeRuiter

But where can I find the HSCB.logos4 resource file? I do not find it under Program files or anywhere, actually I cannot see any LOGOS 4 program files anywhere?

Please note that you can also (temporarily) hide the HCSB by dragging it from your Library to the Hidden Resources section of your Tools/Program Settings panel (all the way to the bottom of that panel).

For Windows 7 the resource director is found here:

C:\Users\[name]\AppData\Local\Logos4\Data\[random characters]\ResourceManager\Resources

For Vista it will be very similar. For XP, it will be pretty close, but you should still be able to figure it out.

The AppData folder is hidden. You will have to enable viewing hidden files, folders in your Windows Explorer to see it.

Bradley Grainger (Logos)

Indexer crashes when trying to merge indexes after the most recent resource update.

Logos 4.2a SR-4 has been published (to the stable channel) to solve this problem.