Indexer CRASH after most recent resource update
Indexer crashes when trying to merge indexes after the most recent resource update. These were the resources that I received:
And here's the logs:
78/2742.Logos4IndexerCrash.txt
Also reported by others in the General forum, the Logos4 forum, and the Mac forum:
http://community.logos.com/forums/t/32064.aspx
http://community.logos.com/forums/t/32063.aspx
http://community.logos.com/forums/t/32066.aspx
I'm running the current Windows beta, but the problem doesn't seem to be confined to the beta or to the Windows version.
MacBook Pro (2019), ThinkPad E540
Comments
-
same here....logs attached.
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
0 -
We believe that this problem is related to the updated HCSB file. The following procedure should work around the crash (while we continue to debug it):
- Delete the HCSB.logos4 resource file
- Run Logos 4. The indexer will start automatically and will crash shortly after startup.
- Enter "update resources". It will find and download the older version of the HCSB.
- Close and restart Logos 4 when prompted to install new resources.
- The indexer will start automatically (again) and will crash (again).
- Enter "rebuild bible index".
0 -
There seem to be two issues people are dealing with
1. Error ID: 2318
Error detail: InvalidOperationException: Operation is not valid due to the current state of the object.2. Error ID: 6223
Error detail: IndexOutOfRangeException: Index was outside the bounds of the array.I have the latter problem, maybe the others are all using the beta version...
0 -
The fix or work around isn't working here either. I got to about twenty something per cent and down she went again. Are we to wait till next week for a genuine fix for this, or do the boys work on the weekends also? :-)
0 -
It apears that I have 1. Error ID: 2318 (from the crash log file; see http://community.logos.com/forums/p/32070/238733.aspx#238733 for post).
In the FYI catagory for those trying to trouble shoot this:
- I followed the instructioin in this post to get around the resource problem.
- I do not have the beta version. At the moment I am at 33% and indexing is still going.
0 -
Bradley's fix is fine except that you lose the HCSB resource. I tried this on the mac and pc and the HCSB resource is NOT being replaced. THAT is very disconcerting. I am now trying to put the hcsb file back in and reindexing.
The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter
0 -
Michael Ballai said:
Bradley's fix is fine except that you lose the HCSB resource. I tried this on the mac and pc and the HCSB resource is NOT being replaced. THAT is very disconcerting. I am now trying to put the hcsb file back in and reindexing.
Hi Michael,
I have the HCSB after running Bradley's fix on my Mac. After deleting the corrupted HCSB file, my system was updated with the previous file (I could have very well retrieved it from Time Machine). I then ran "Rebuild Bible Index" (took about 2 hours) - everything is fine now.
__________
15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)
0 -
I am trying it now from my time machine file, the updater didn't install it (on two machines no less) and I think the updater is now messed up. I really am completely annoyed with this. I have the feeling I am going to have to do complete reinstall to get this back to where it was. [:(] Not happy....
The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter
0 -
Michael Ballai said:
I have the feeling I am going to have to do complete reinstall to get this back to where it was
Please be patient and try the workaround, or wait until the resource is fixed.
Dave
===Windows 11 & Android 13
0 -
Bradley Grainger said:
- Delete the HCSB.logos4 resource file
- Run Logos 4. The indexer will start automatically and will crash shortly after startup.
- Enter "update resources". It will find and download the older version of the HCSB.
- Close and restart Logos 4 when prompted to install new resources.
- The indexer will start automatically (again) and will crash (again).
- Enter "rebuild bible index".
Bradley, I have done these steps twice and even without the older version of the HCSB.. and the index gets to 99% and then fails. I'll keep at it, but wanted to make you aware.
Matt
0 -
My PC is finally ok--not sure how I managed to get it functional save God's grace. My Mac still doesn't see the HCSB file. What file needs to get ditched so that it rebuilds recognition of the resource?
The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter
0 -
I just realized the same for my pc. I followed all the steps and it found some resource to download but there is no hcbs file anywhere???
0 -
Hi. I mostly use my iPad now, and only boot my PC laptop from time to time. I have a number of new resources to download on account of the Facebook specials. Does anyone know if it will be OK if I hide HCSB first, and leave it hidden until a later date when the issues are resolved? If that works, its a clean solution for anyone that can do without that one resource for a few days or so, until a resource fix or next Beta is released. (I really don't want to have to mess around with crashes and indexes this weekend, if at all possible.)
0 -
Mine roared through to 100% last evening so all seems like it's working alright. Do any of the Techs work on Saturdays or are they like the *rest* of us - wanting the weekends off too?
0 -
Bootjack said:
Do any of the Techs work on Saturdays or are they like the *rest* of us - wanting the weekends off too?
Logos is closed on the weekends and I've not personally experience the techs working on the weekend so I think if its the weekend your best tech support option is to see if anyone of the forum can help.
Prov. 15:23
0 -
Where do I find the HCSB.logos4 resource file?
Thanks in advance.[:)]
0 -
Arva Davis said:
Where do I find the HCSB.logos4 resource file?
Thanks in advance.
It's in C:\Users\<UserName>\AppData\Local\Logos4\Data\<Random>\ResourceManager\Resources
The AppData folder is hidden so you will need to enable hidden file and folder viewing in your Folder options to navigate there
Prov. 15:23
0 -
I did not realize that this would re-index the whole program.[^o)]
0 -
Where do I find the HCBS resource file? I can't locate the Logos4 folder on my C:\.
Lonnie
0 -
Lonnie said:
Where do I find the HCBS resource file? I can't locate the Logos4 folder on my C:\.
Wiki Check Resources has table with Logos resource paths.
Keep Smiling [:)]
0 -
[Did not notice that this is all posted under the PC Beta section - I am NOT running the Beta, I am on Windows 7]
I ran through the steps outlined by Bradley, and am still getting crashes.
The crash log is reporting the "Index was outside the bounds of the array" error as noted earlier.
1 Cor 2:2
0 -
Bradley, I had the same experience as Matt...got to 99% and crashed after doing it twice. I'm not going to do it again. Thanks for trying to help, though.
Lonnie
0 -
Michael Ballai said:
Bradley's fix is fine except that you lose the HCSB resource
I had the same problem and I was able to get the HCSB back by using the Scan command. I retrieved an old version of HCSB from a backup and put it in a folder and then issued the cammand "Scan Folder". Substitute the path for the name Folder (wherever you happen to put it- don't use quotes). Then I restarted L4 and it was back again.
0 -
I haven't been able to get the HCSB back in two days. Not a huge deal, but irritating.
I've tried update resources, rebuild index, and the scan command....no dice.
Robert Pavich
For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__
0 -
I got it (HCSB) back but with the same problem when I deleted it...the indexer crashes shortly after starting L4. I've cycled right back to where I started after trying the fix suggested...it didn't work for me. To say the least, like so many of you I'm totally frustrated and disappointed in L4 for the presence of this situation. I guess I'm relegated to waiting of the developers at Logos to fix it. Disappointing, indeed.
Lonnie
0 -
Yeah, the HCSB comes back, but so does the indexer crashes. What a disaster!!!
Lonnie
0 -
Lonnie said:
Where do I find the HCBS resource file? I can't locate the Logos4 folder on my C:\.
Lonnie
It will be C:\Users\<UserName>\AppData\Local\Logos4\Data\<Random>\ResourceManager\Resources (if you are running vista or win 7
0 -
Lonnie said:
Bradley, I had the same experience as Matt...got to 99% and crashed after doing it twice. I'm not going to do it again. Thanks for trying to help, though.
Can you please provide a crash file (or preferably, log files) for this problem? Based on the description, it may be a different issue; the work around I posted was for crashing almost immediately after startup, not after reaching 99% during indexing.
0 -
Tom Bartzsch said:
The crash log is reporting the "Index was outside the bounds of the array" error as noted earlier.
Sorry, I can't find your crash log. Could you re-post it, please?
0 -
Well, I'm sorry, but I'm not familiar with a "crash log." I didn't get any kind of error message, just a crash or a stoppage in indexing.
Lonnie
0
